Welcome to our dedicated page for Sprinklr news (Ticker: CXM), a resource for investors and traders seeking the latest updates and insights on Sprinklr stock.
Overview
Sprinklr Inc is a pioneering provider of enterprise software designed to empower global brands in managing comprehensive customer experiences and multi-channel communications. With a robust suite of solutions encompassing social media management, customer care, marketing, and insights, Sprinklr integrates disparate customer-facing functions to facilitate seamless digital collaboration. Leveraging a sophisticated technology platform, Sprinklr caters to a wide range of industries by enabling brands to optimize interactions across digital touchpoints, making it a vital tool in today's digital landscape.
Comprehensive Product Suite
At the heart of Sprinklr's offerings is an integrated ecosystem of applications engineered to support key operational areas:
- Sprinklr Social: Empowers brands to harness the power of social media by streamlining the management of campaigns, engagement, and customer interactions.
- Sprinklr Service: Focuses on elevating customer care operations through advanced support tools that facilitate responsive and proactive service delivery.
- Sprinklr Marketing: Enhances marketing strategies by converging customer insights and data-driven decision making to improve campaign effectiveness.
- Sprinklr Insights: Provides analytics and intelligence capabilities that aid in understanding customer behavior and optimizing overall communication strategies.
Market Position and Industry Significance
Sprinklr has established its reputation as a comprehensive enterprise social technology platform that centralizes the management of customer-centric operations across geographically diverse markets including the Americas, EMEA, and other global regions. Recognized for its robust integration framework, the company effectively diminishes silos between various departments, thereby facilitating streamlined decision-making processes and improved operational coordination. Its platform supports thousands of top enterprise brands, effectively positioning it within the competitive landscape as a technology solution that drives efficiency and elevated customer engagement.
Operational Excellence and Value Proposition
Sprinklr differentiates itself by offering a highly unified platform that addresses the critical need for cohesive digital communication strategies in an era where customer engagement is multifaceted. The company’s software is engineered to support various customer-facing functions, enabling internal teams—ranging from customer care and marketing to sales—to operate with improved coordination and efficiency. This holistic approach not only fosters a better customer experience but also underpins the digital transformation efforts of enterprises looking to maintain a competitive edge in a rapidly evolving technological landscape.
Industry Keywords and Relevance
Key industry terms such as enterprise software, social media management, and digital collaboration are integral to understanding Sprinklr's operational excellence. These keywords not only illustrate the core capabilities of the company but also emphasize its commitment to enhancing customer engagement and operational performance across multiple digital channels.
Strategic Operational Insights
The company generates revenue primarily through subscription-based models and licensing its integrated solutions to a diverse array of global brands. Its operational strategy is built on ensuring that every customer-facing department benefits from an integrated and data-driven approach, allowing for rapid adaptation to changing market conditions and customer expectations. By centralizing disparate operational functions under a single platform, Sprinklr offers a unique value proposition that is designed to improve internal communications and drive significant business outcomes.
Competitive Landscape
In a competitive market that includes various technology providers focusing on digital transformation and social media management, Sprinklr sets itself apart through its comprehensive and fully integrated approach. The company is recognized for its ability to unite multiple facets of customer engagement into a singular, efficient platform, making it a trusted resource for enterprise brands seeking to streamline their digital strategies.
Sprinklr (NYSE: CXM) and Deloitte have expanded their partnership into the Asia-Pacific region, enhancing digital customer experiences with Sprinklr’s Unified-CXM technology. The agreement aims to develop a super-personalization strategy, improving customer marketing and providing comprehensive digital service journeys. Executives from both organizations expressed commitment to strengthening customer connectivity and accelerating digital transformation post-COVID-19. This collaboration highlights Sprinklr's growing influence in the market and its commitment to refining customer experiences through advanced AI capabilities.
Sprinklr (NYSE: CXM) has launched its unified customer experience management platform on AWS Marketplace, allowing customers to streamline procurement and consolidate billing.
The platform features advanced AI to enhance customer interactions across over 30 digital channels, facilitating better cross-team collaboration and significant savings. The integration with AWS strengthens Sprinklr's relationship with the cloud service.
This move supports customers in tackling digital customer experience management challenges more effectively.
Sprinklr (NYSE: CXM) has launched Sprinklr Modern Care Voice, a comprehensive Contact Center as a Service (CCaaS) solution that leverages AI to enhance customer support. This innovative offering aims to reduce the reliance on traditional voice calls by proactively addressing customer issues digitally. The platform encompasses automatic call distribution, conversational IVR, and analytics, catering to over 30 digital channels. This move positions Sprinklr to disrupt legacy call center technology and respond to evolving customer expectations for seamless multi-channel communication.
Sprinklr has announced significant leadership changes, with
Sprinklr (NYSE: CXM), a leading unified customer experience management platform, announced that its Founder and CEO, Ragy Thomas, will present at the Annual Needham Growth Conference on January 12, 2022, from 5:00-5:40 p.m. ET. A live webcast and replay will be accessible on Sprinklr's investor relations website. Sprinklr, headquartered in New York City, employs advanced AI to enhance customer interactions, serving over 1,000 global enterprises, including major brands like Microsoft and P&G.
Sprinklr (CXM) has announced a strategic partnership with Google Cloud to enhance customer experience management through its Unified-CXM platform. This collaboration aims to provide businesses with scalable and reliable solutions in a public cloud environment, ensuring low latency and effective management of enterprise data. Both companies will develop go-to-market programs to increase awareness among global enterprises.
The partnership is expected to empower clients to improve their customer engagement strategies while maintaining security and performance.
Sprinklr (NYSE: CXM) reported Q3 2022 total revenue of $127.1 million, a 32% increase year-over-year, with subscription revenue rising 29% to $109.9 million. Despite revenue growth, the company faced an operating loss of $26.3 million, up from a loss of $15.3 million in Q3 2021. Net loss per share improved to $0.11 from $0.21 a year earlier. For Q4 2022, Sprinklr anticipates total revenue between $129 million and $131 million, and for the full year, between $486 million and $488 million.
Sprinklr (NYSE: CXM) has announced the release of its financial results for the third quarter of fiscal 2022, scheduled for December 9, 2021, after market close. A conference call will follow at 5 PM ET to discuss these results. Investors can register and access the live webcast through the Sprinklr Investor Relations website. The company is recognized for its unified customer experience management platform and serves over 1,000 major enterprises, including notable brands like Microsoft and P&G.
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