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Sprinklr, Inc. - CXM STOCK NEWS

Welcome to our dedicated page for Sprinklr news (Ticker: CXM), a resource for investors and traders seeking the latest updates and insights on Sprinklr stock.

Sprinklr, Inc. (symbol: CXM) is a leading provider of enterprise software specifically designed to enhance customer experience management for global brands. Headquartered in New York City, Sprinklr employs more than 900 professionals worldwide, serving over 1,000 top enterprise brands such as IHG, Intel, Microsoft, Samsung, and Virgin America.

Sprinklr's core business revolves around its comprehensive suite of fully integrated social media management tools, which are used to drive business outcomes and manage customer experiences across multiple touchpoints. With operations spanning 77 countries, Sprinklr has been recognized by Forrester as 'the most powerful technology in the market'.

The company offers a range of products that enable customer-facing functions across the front office to collaborate and communicate effectively. These products include:

  • Sprinklr Service: A solution designed to enhance customer care operations.
  • Sprinklr Social: A platform for managing social media interactions.
  • Sprinklr Insights: A tool for gaining actionable insights from customer data.
  • Sprinklr Marketing: A comprehensive solution for streamlining marketing efforts across digital channels.

Sprinklr operates in the Americas, EMEA, and other regions, with the majority of its revenue derived from the Americas. The company's innovative approach and robust technology have made it a vital tool for leading brands looking to improve customer engagement and drive business success.

For more information, visit sprinklr.com or follow them on Twitter @sprinklr.

Latest News:

Source: Sprinklr

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Rhea-AI Summary

Sprinklr (NYSE: CXM) has announced the release of its financial results for the third quarter of fiscal 2022, scheduled for December 9, 2021, after market close. A conference call will follow at 5 PM ET to discuss these results. Investors can register and access the live webcast through the Sprinklr Investor Relations website. The company is recognized for its unified customer experience management platform and serves over 1,000 major enterprises, including notable brands like Microsoft and P&G.

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Sprinklr (NYSE: CXM) released a Forrester study revealing that its Modern Care platform can significantly enhance customer service efficiency. The study shows a 210% ROI over three years and a payback period of less than six months. Organizations using Sprinklr Modern Care reported reducing social care interactions by $2.1 million and achieving a 98% response rate without increasing staffing. Additionally, replacing legacy systems saved nearly $336,000 in fees and over $27,300 in training costs.

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Sprinklr (NYSE: CXM) has launched Sprinklr AI Studio, a new feature that enables businesses to create and customize AI models for categorizing customer messages without needing coding skills. This innovation addresses challenges in manual categorization, which is costly and ineffective for brands receiving numerous daily inquiries. By employing AI, brands can enhance customer service efficiency, filter irrelevant comments, and unlock new insights. The platform has already garnered positive feedback from users like the Microsoft Azure Customer Experience Team.

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Sprinklr (NYSE: CXM) announced a partial early lock-up release for its Class A common stock, effective before trading on November 5, 2021. This allows for 30% of eligible shares owned as of June 14, 2021 to be sold, per lock-up agreements with its directors and other shareholders. The remaining shares will continue to be subject to lock-up restrictions. Sprinklr's unified customer experience management platform supports customer-facing functions for enterprises, including over 1,000 global brands.

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Sprinklr (NYSE: CXM) has released its Industry Benchmarking Reports for Digital Unified-CXM, surveying over 1,500 global professionals. The reports assess customer experience management maturity among leading brands across five sectors: retail, technology, food & beverage, media & entertainment, and pharmaceuticals. Key findings include:

  • Over 50% of retail brands respond to comments in under 5 hours.
  • 82% of tech firms rate their CXM maturity highly.
  • 64% of pharmas take over a week to respond to inquiries.

Ragy Thomas, CEO, notes significant improvement opportunities in real-time engagement across industries.

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Sprinklr (NYSE: CXM) has received the Cigna 2021 Well-Being Award for its commitment to employee health through its Winning with Wellbeing program. This initiative focuses on four wellness pillars: body, mind, heart, and soul, enhancing employees' personal and professional journeys. Sprinklr emphasizes connection during the pandemic with daily calls and mindfulness tools, alongside benefits like paid volunteer time and flexible PTO. The company aims to continuously improve its programs based on employee feedback, celebrating milestones since going public.

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Sprinklr (NYSE: CXM) has launched Sprinklr Complaints Management to aid financial institutions in Australia with compliance to Regulatory Guidance 271 (RG 271). Effective from October 5, companies must recognize complaints on social media within 24 hours to avoid penalties. The solution utilizes advanced AI to automate complaint identification and management across over 35 digital channels, ensuring compliance and tracking customer issues efficiently. This innovation addresses consumer concerns and enhances organizational responsiveness in the evolving digital landscape.

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Sprinklr (NYSE: CXM) has announced the latest updates to its Sprinklr Modern Care platform, enhancing AI and automation capabilities for improved customer service across multiple channels. New features include Conversational AI and Bots, Contact Center Automation, and Live Chat Video Calling. The platform aims to meet the rising customer expectations for swift responses, with 75% of consumers expecting replies within 5 minutes. This announcement coincides with CX Day on October 5th, highlighting the significance of customer experience in modern business.

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Sprinklr (NYSE: CXM), a leading unified customer experience management platform, announced that Ragy Thomas, its Founder and CEO, will present at the Annual Morgan Stanley Spark Conference on October 13, 2021, at 5:00 p.m. ET. A live audio webcast will be accessible on Sprinklr’s investor relations website. Sprinklr provides advanced AI solutions that enable enterprises to deliver consistent customer experiences across multiple channels. The company supports over 1,000 prominent brands, including Microsoft and P&G.

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FAQ

What is the current stock price of Sprinklr (CXM)?

The current stock price of Sprinklr (CXM) is $7.54 as of November 1, 2024.

What is the market cap of Sprinklr (CXM)?

The market cap of Sprinklr (CXM) is approximately 1.9B.

What does Sprinklr, Inc. do?

Sprinklr, Inc. provides enterprise software designed to manage customer experiences across various digital channels.

Where is Sprinklr, Inc. headquartered?

Sprinklr, Inc. is headquartered in New York City.

How many employees does Sprinklr, Inc. have?

Sprinklr, Inc. employs more than 900 people globally.

Who are some of Sprinklr, Inc.'s notable clients?

Notable clients include IHG, Intel, Microsoft, Samsung, and Virgin America.

In how many countries does Sprinklr operate?

Sprinklr operates in 77 countries worldwide.

What products does Sprinklr offer?

Sprinklr offers Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing.

Which geographic region generates the most revenue for Sprinklr?

The Americas generate the most revenue for Sprinklr.

Why is Sprinklr recognized by Forrester?

Sprinklr is recognized by Forrester as 'the most powerful technology in the market' for its enterprise social technology.

How does Sprinklr help businesses?

Sprinklr helps businesses drive outcomes and manage customer experiences across different touchpoints and digital channels.

Where can I find more information about Sprinklr?

More information can be found on their website at sprinklr.com or by following their Twitter handle @sprinklr.

Sprinklr, Inc.

NYSE:CXM

CXM Rankings

CXM Stock Data

1.91B
136.97M
4.73%
97.58%
3.13%
Software - Application
Services-prepackaged Software
Link
United States of America
NEW YORK