Welcome to our dedicated page for Sprinklr news (Ticker: CXM), a resource for investors and traders seeking the latest updates and insights on Sprinklr stock.
Overview
Sprinklr Inc is a pioneering provider of enterprise software designed to empower global brands in managing comprehensive customer experiences and multi-channel communications. With a robust suite of solutions encompassing social media management, customer care, marketing, and insights, Sprinklr integrates disparate customer-facing functions to facilitate seamless digital collaboration. Leveraging a sophisticated technology platform, Sprinklr caters to a wide range of industries by enabling brands to optimize interactions across digital touchpoints, making it a vital tool in today's digital landscape.
Comprehensive Product Suite
At the heart of Sprinklr's offerings is an integrated ecosystem of applications engineered to support key operational areas:
- Sprinklr Social: Empowers brands to harness the power of social media by streamlining the management of campaigns, engagement, and customer interactions.
- Sprinklr Service: Focuses on elevating customer care operations through advanced support tools that facilitate responsive and proactive service delivery.
- Sprinklr Marketing: Enhances marketing strategies by converging customer insights and data-driven decision making to improve campaign effectiveness.
- Sprinklr Insights: Provides analytics and intelligence capabilities that aid in understanding customer behavior and optimizing overall communication strategies.
Market Position and Industry Significance
Sprinklr has established its reputation as a comprehensive enterprise social technology platform that centralizes the management of customer-centric operations across geographically diverse markets including the Americas, EMEA, and other global regions. Recognized for its robust integration framework, the company effectively diminishes silos between various departments, thereby facilitating streamlined decision-making processes and improved operational coordination. Its platform supports thousands of top enterprise brands, effectively positioning it within the competitive landscape as a technology solution that drives efficiency and elevated customer engagement.
Operational Excellence and Value Proposition
Sprinklr differentiates itself by offering a highly unified platform that addresses the critical need for cohesive digital communication strategies in an era where customer engagement is multifaceted. The company’s software is engineered to support various customer-facing functions, enabling internal teams—ranging from customer care and marketing to sales—to operate with improved coordination and efficiency. This holistic approach not only fosters a better customer experience but also underpins the digital transformation efforts of enterprises looking to maintain a competitive edge in a rapidly evolving technological landscape.
Industry Keywords and Relevance
Key industry terms such as enterprise software, social media management, and digital collaboration are integral to understanding Sprinklr's operational excellence. These keywords not only illustrate the core capabilities of the company but also emphasize its commitment to enhancing customer engagement and operational performance across multiple digital channels.
Strategic Operational Insights
The company generates revenue primarily through subscription-based models and licensing its integrated solutions to a diverse array of global brands. Its operational strategy is built on ensuring that every customer-facing department benefits from an integrated and data-driven approach, allowing for rapid adaptation to changing market conditions and customer expectations. By centralizing disparate operational functions under a single platform, Sprinklr offers a unique value proposition that is designed to improve internal communications and drive significant business outcomes.
Competitive Landscape
In a competitive market that includes various technology providers focusing on digital transformation and social media management, Sprinklr sets itself apart through its comprehensive and fully integrated approach. The company is recognized for its ability to unite multiple facets of customer engagement into a singular, efficient platform, making it a trusted resource for enterprise brands seeking to streamline their digital strategies.
Sprinklr (NYSE: CXM) announces an expanded partnership with TikTok, becoming the only partner in TikTok's new Content Marketing Specialty. This partnership allows Sprinklr to manage both organic and paid content on TikTok, enhancing global content management for brands. Key clients like PUMA and Citizens Financial Group can now streamline content creation and governance, significantly improving engagement with TikTok’s audience. This integration is available globally and represents a crucial advancement in Sprinklr's capabilities within the fast-growing social media landscape.
Sprinklr (NYSE: CXM) will release its Q1 fiscal 2023 financial results on June 14, 2022, after market close. A conference call to discuss the results will follow at 5:00 pm ET the same day. The call can be accessed via the Sprinklr Investor Relations website or by phone. The company specializes in Unified Customer Experience Management, aiding enterprises like Microsoft and P&G in delivering exceptional customer experiences globally.
Sprinklr (NYSE: CXM) has partnered with Twilio (NYSE: TWLO) to enhance customer experience management through integrated voice and SMS technology. This collaboration aims to provide a cloud-based, omnichannel contact center solution, enabling businesses to deliver personalized customer engagement at scale. With the integration, Sprinklr customers can streamline operations, lower costs, and meet the demands of a digital-first customer base. The partnership reflects a shared commitment to improving customer satisfaction and developing seamless communication across various channels.
Sprinklr (NYSE: CXM), a leader in unified customer experience management, announces participation by Ragy Thomas, Founder and CEO, at the 50th Annual J.P. Morgan Global Technology, Media and Communications Conference. The event is scheduled for Wednesday, May 25, 2022, at 11:20 AM ET. A live audio webcast will be accessible on Sprinklr's investor relations website. The company serves over 1,000 major enterprises globally, leveraging advanced AI to enhance customer interactions across various channels.
Sprinklr (NYSE: CXM) has appointed Arun Pattabhiraman as its Chief Marketing Officer. With extensive experience in B2B and B2C marketing, Pattabhiraman previously served as Chief Growth Officer at Freshworks, playing a key role in its NASDAQ listing in September 2021. Sprinklr's CEO, Ragy Thomas, highlighted the appointment as crucial for scaling marketing efforts and enhancing brand awareness. With over 1,100 major enterprises trusting Sprinklr, the company's focus is on driving demand for its unified customer experience management platform.
Sprinklr (NYSE: CXM) announces its integration with Amazon Connect to enhance contact center operations. This collaboration allows Sprinklr customers to incorporate voice services seamlessly, improving customer experiences across over 30 channels. The integration aids in cost reduction and streamlining customer support through AI-driven features like chatbots and voice bots. Customers will gain a comprehensive view of interactions, enabling better analysis and actions for marketing teams. This partnership aims to optimize customer experience management.
Sprinklr (CXM) reported Q4 revenue of $136 million, a 30% increase year-over-year, with subscription revenue at $118 million, up 31%. Despite growth, the company faced challenges with a Q4 operating loss of $35.8 million, compared to a $8.3 million loss last year. Fiscal Year 2022 total revenue reached $492.4 million, up 27%, but the operating loss widened to $99.5 million. Looking ahead, Sprinklr projects Q1 subscription revenue between $123 million and $125 million and full-year guidance of $607 million to $615 million.
Sprinklr (NYSE: CXM) has been recognized as a Leader in the Gartner Magic Quadrant for Content Marketing Platforms for the third consecutive year. Gartner highlights Sprinklr's strong capabilities in ideation insights, editorial planning, and performance metrics, reinforcing its market position as a unified platform for end-to-end marketing campaign management. This recognition emphasizes Sprinklr’s ability to enhance operational efficiency and drive marketing ROI while ensuring brand compliance across over 30 digital channels.
Sprinklr (NYSE: CXM) will release its fourth quarter and full-year fiscal 2022 financial results on April 6, 2022, after market close. A conference call discussing the results is scheduled for 5:00 PM ET the same day. Stakeholders can access the live webcast on the Sprinklr Investor Relations website. The company specializes in unified customer experience management, serving over 1,000 enterprises, including major global brands such as Microsoft and P&G. This announcement highlights upcoming earnings which are crucial for investor analysis.
BWT Alpine F1 Team has partnered with Sprinklr (NYSE: CXM) to enhance fan engagement through its Unified-CXM platform. This collaboration will allow Alpine to access insights from over 100 million sources across 50 languages, transforming unstructured data into actionable insights. Nine of Sprinklr’s products will be implemented to improve personalized engagement with fans, ultimately driving brand equity for both Alpine and Sprinklr. This marks Sprinklr’s first partnership with a sports team, aligning with Alpine’s goal to deepen real-time connections with fans.
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