Welcome to our dedicated page for Sprinklr news (Ticker: CXM), a resource for investors and traders seeking the latest updates and insights on Sprinklr stock.
Sprinklr, Inc. (symbol: CXM) is a leading provider of enterprise software specifically designed to enhance customer experience management for global brands. Headquartered in New York City, Sprinklr employs more than 900 professionals worldwide, serving over 1,000 top enterprise brands such as IHG, Intel, Microsoft, Samsung, and Virgin America.
Sprinklr's core business revolves around its comprehensive suite of fully integrated social media management tools, which are used to drive business outcomes and manage customer experiences across multiple touchpoints. With operations spanning 77 countries, Sprinklr has been recognized by Forrester as 'the most powerful technology in the market'.
The company offers a range of products that enable customer-facing functions across the front office to collaborate and communicate effectively. These products include:
- Sprinklr Service: A solution designed to enhance customer care operations.
- Sprinklr Social: A platform for managing social media interactions.
- Sprinklr Insights: A tool for gaining actionable insights from customer data.
- Sprinklr Marketing: A comprehensive solution for streamlining marketing efforts across digital channels.
Sprinklr operates in the Americas, EMEA, and other regions, with the majority of its revenue derived from the Americas. The company's innovative approach and robust technology have made it a vital tool for leading brands looking to improve customer engagement and drive business success.
For more information, visit sprinklr.com or follow them on Twitter @sprinklr.
Latest News:
Source: Sprinklr
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Sprinklr (NYSE: CXM) announces its integration with Amazon Connect to enhance contact center operations. This collaboration allows Sprinklr customers to incorporate voice services seamlessly, improving customer experiences across over 30 channels. The integration aids in cost reduction and streamlining customer support through AI-driven features like chatbots and voice bots. Customers will gain a comprehensive view of interactions, enabling better analysis and actions for marketing teams. This partnership aims to optimize customer experience management.
Sprinklr (CXM) reported Q4 revenue of $136 million, a 30% increase year-over-year, with subscription revenue at $118 million, up 31%. Despite growth, the company faced challenges with a Q4 operating loss of $35.8 million, compared to a $8.3 million loss last year. Fiscal Year 2022 total revenue reached $492.4 million, up 27%, but the operating loss widened to $99.5 million. Looking ahead, Sprinklr projects Q1 subscription revenue between $123 million and $125 million and full-year guidance of $607 million to $615 million.
Sprinklr (NYSE: CXM) has been recognized as a Leader in the Gartner Magic Quadrant for Content Marketing Platforms for the third consecutive year. Gartner highlights Sprinklr's strong capabilities in ideation insights, editorial planning, and performance metrics, reinforcing its market position as a unified platform for end-to-end marketing campaign management. This recognition emphasizes Sprinklr’s ability to enhance operational efficiency and drive marketing ROI while ensuring brand compliance across over 30 digital channels.
Sprinklr (NYSE: CXM) will release its fourth quarter and full-year fiscal 2022 financial results on April 6, 2022, after market close. A conference call discussing the results is scheduled for 5:00 PM ET the same day. Stakeholders can access the live webcast on the Sprinklr Investor Relations website. The company specializes in unified customer experience management, serving over 1,000 enterprises, including major global brands such as Microsoft and P&G. This announcement highlights upcoming earnings which are crucial for investor analysis.
BWT Alpine F1 Team has partnered with Sprinklr (NYSE: CXM) to enhance fan engagement through its Unified-CXM platform. This collaboration will allow Alpine to access insights from over 100 million sources across 50 languages, transforming unstructured data into actionable insights. Nine of Sprinklr’s products will be implemented to improve personalized engagement with fans, ultimately driving brand equity for both Alpine and Sprinklr. This marks Sprinklr’s first partnership with a sports team, aligning with Alpine’s goal to deepen real-time connections with fans.
Sprinklr (NYSE: CXM) and Deloitte have expanded their partnership into the Asia-Pacific region, enhancing digital customer experiences with Sprinklr’s Unified-CXM technology. The agreement aims to develop a super-personalization strategy, improving customer marketing and providing comprehensive digital service journeys. Executives from both organizations expressed commitment to strengthening customer connectivity and accelerating digital transformation post-COVID-19. This collaboration highlights Sprinklr's growing influence in the market and its commitment to refining customer experiences through advanced AI capabilities.
Sprinklr (NYSE: CXM) has launched its unified customer experience management platform on AWS Marketplace, allowing customers to streamline procurement and consolidate billing.
The platform features advanced AI to enhance customer interactions across over 30 digital channels, facilitating better cross-team collaboration and significant savings. The integration with AWS strengthens Sprinklr's relationship with the cloud service.
This move supports customers in tackling digital customer experience management challenges more effectively.
Sprinklr (NYSE: CXM) has launched Sprinklr Modern Care Voice, a comprehensive Contact Center as a Service (CCaaS) solution that leverages AI to enhance customer support. This innovative offering aims to reduce the reliance on traditional voice calls by proactively addressing customer issues digitally. The platform encompasses automatic call distribution, conversational IVR, and analytics, catering to over 30 digital channels. This move positions Sprinklr to disrupt legacy call center technology and respond to evolving customer expectations for seamless multi-channel communication.
Sprinklr has announced significant leadership changes, with
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