Welcome to our dedicated page for Sprinklr news (Ticker: CXM), a resource for investors and traders seeking the latest updates and insights on Sprinklr stock.
Sprinklr, Inc. (NYSE: CXM) is an enterprise software company that describes itself as the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM). News about Sprinklr often centers on its AI capabilities, product innovations, financial performance, and executive leadership, giving investors and observers insight into how the company is evolving its platform and business.
On this page, readers can follow CXM news covering topics such as quarterly earnings results, subscription revenue trends, and key metrics like remaining performance obligations (RPO) and current RPO (cRPO), as reported in the company’s earnings releases. Sprinklr’s announcements also highlight developments in its AI-native platform, including launches of capabilities like Sprinklr Copilot, Sprinklr AI Agents, and enhancements to Customer Feedback Management.
Sprinklr news frequently includes updates on strategic partnerships and ecosystem activity. For example, the company has announced an expanded global partnership with SAMY, a social-first agency, combining Sprinklr’s Unified-CXM platform with marketing expertise to help brands create more meaningful customer experiences. Other stories showcase research initiatives, such as the "CX Confidence Disconnect" report, which examines gaps between business leaders’ and consumers’ views of customer experience and trust.
Investors can also track leadership changes and governance developments through Sprinklr’s news flow, including appointments of executives in finance, product, and revenue roles. Recognition such as the 2026 BIG Innovation Awards, where Sprinklr was named an Innovative Products winner for its AI agents, provides additional context on how the company’s technology is perceived in the market. Bookmark this page to monitor the latest CXM news, from financial updates to AI product announcements and strategic research insights.
Sprinklr (NYSE: CXM) has appointed Jacob Scott as the new general counsel and corporate secretary, effective March 16, 2023, following Dan Haley’s departure after 3.5 years. Scott, who previously served as deputy general counsel and chief compliance officer at Sprinklr, is set to report directly to CEO Ragy Thomas. His experience includes navigating corporate law and governance, supporting the company's IPO, and managing risks. The transition aims to foster growth as Sprinklr continues its momentum in Unified-CXM platform expansion worldwide.
Sprinklr (NYSE:CXM) announced that Vodafone Idea Limited (Vi) is implementing its Unified-CXM platform to enhance customer service and engagement strategies. Working with over 230 million customers, Vi aims to manage Google reviews effectively, transitioning from a cumbersome email response system to a more integrated approach. Notable outcomes include a 500% increase in Google reviews and a 40% rise in positive reviews for physical stores during 2022. The platform's capabilities, which include automation and AI, aim to improve customer experiences across both digital and physical interactions.
Sprinklr (NYSE: CXM) has announced a partnership with Samsung, integrating its platform with Samsung SMART Signage and Hospitality Displays. This collaboration allows for real-time updates of content from over 30 digital channels, enhancing customer experiences in retail environments. With Samsung acting as an official reseller, Sprinklr solutions are now directly accessible to Samsung's customer base. The partnership was showcased at the NRF event, demonstrating its potential to transform retail interactions through digital signage technology.
Sprinklr (NYSE: CXM) announced that the Ferrara Candy Company is utilizing its Unified-CXM platform to enhance social customer service and engagement. Ferrara, a client since 2019, faced challenges with previous social media management systems. By adopting Sprinklr Modern Care, Modern Research, and Social Engagement & Sales, Ferrara aims to boost the efficiency of its social customer service, manage over 40 social accounts, and monitor conversations about its nearly 28 brands. The partnership aligns with Ferrara's goals for improved customer engagement and streamlined operations.
Sprinklr (NYSE: CXM) announced a partnership with El Corte Inglés, Europe's largest department store, to enhance its digital customer engagement strategy in Portugal. Utilizing three of Sprinklr's product suites—Social Publishing & Engagement, Modern Research, and Modern Marketing & Advertising—the collaboration aims to improve omni-channel experiences throughout the shopping journey. The focus is on delivering personalized customer experiences and improving operational efficiency in a competitive retail landscape.
Sprinklr (NYSE: CXM) has announced a strategic partnership with Sitel Group, enhancing their offerings in social customer service. This collaboration aims to provide brands with end-to-end digital solutions, leveraging Sprinklr's Unified-CXM platform and Sitel Group's customer experience expertise. The partnership will support over 20 mutual clients across various sectors, including beauty and retail. Key benefits include operational excellence, global service capabilities, and strategic advantages in social engagement and crisis management. This initiative positions Sprinklr as a leader in unified customer experience management.
Sprinklr (NYSE: CXM) has been recognized as an ‘Exemplary Vendor’ in the Ventana Research 2023 Customer Experience Management Value Index, ranking first in the Validation category. The report highlights Sprinklr’s AI-powered Unified-CXM platform for its effectiveness in breaking down operational silos and maximizing long-term product value for clients. It emphasizes that through 2026, CX application suites on a common platform will be crucial for optimizing engagement. The company stands out among 22 evaluated vendors, reinforcing its leadership in customer experience management.
Sprinklr (CXM) reported Q3 total revenue of $157.3 million, a 24% increase year-over-year. Subscription revenue rose 27% to $139.9 million, with operating loss reduced to $4.6 million from $24.8 million last year. Non-GAAP operating income was $6.9 million, marking a significant improvement. The company maintains a strong cash position with $544.1 million in cash and equivalents. Guidance for Q4 predicts total revenue between $162.3 million and $163.3 million with non-GAAP net income per share between $0.01 and $0.02.
Sprinklr (NYSE: CXM) announced that Chief Financial Officer Manish Sarin will participate in the Barclays Global Technology, Media and Telecommunications Conference on December 7, 2022, at 3:05 PM PT / 6:05 PM ET. A live audio webcast and replay will be accessible on Sprinklr’s investor relations website. As a leader in customer experience management, Sprinklr utilizes advanced AI to enhance human interactions for over 1,000 global enterprises, including major brands like Microsoft and P&G.
Sprinklr (NYSE: CXM) announces that Aramex, a leading logistics provider, will use Sprinklr Modern Care to enhance its digital customer service. This partnership introduces AI chatbots in four languages, aiming to automate responses and improve operational efficiency. With over 400 agents utilizing Sprinklr’s platform, Aramex intends to deliver faster, effective service across various channels including live chat and WhatsApp. Moe Abeidat, VP of Technology at Aramex, highlights the importance of adapting to digital customer preferences.