Sprinklr Introduces Enterprise-Grade Customer Support Solution Deployable in Just Minutes
Sprinklr (NYSE: CXM) has launched Sprinklr Modern Care Lite, an AI-powered customer support solution designed for quick deployment within minutes. This platform enables organizations to manage customer interactions across multiple channels, including social media and voice, all through a unified interface. With features like advanced AI analytics and automation, Modern Care Lite aims to enhance customer satisfaction and streamline agent workflows. The solution is now available globally, with a limited-time free trial and onboarding offer.
- Quick setup in under five minutes with support for 16+ channels.
- Advanced AI insights to improve customer satisfaction (CSAT) and reduce ticket volumes.
- High deflection rates through automated conversational AI.
- Empowers agents with guided workflows, reducing ramp-up time significantly.
- None.
Unified, AI-powered customer support now available out-of-the-box with Sprinklr Modern Care Lite
“It was incredibly important for us to choose a technology partner that could help us deliver quality customer care and make it easy for us to manage social media customer service and marketing on one, unified platform,” said
Sprinklr Modern Care Lite includes:
- Set up in minutes: Get up and running in five minutes or less with the ability to support 16+ channels on a simplified central dashboard that brings AI-powered case handling capabilities for voice and digital channels together in one place
- Advanced AI Insights & Analytics: With built in advanced AI models, Modern Care Lite will provide actionable insights that will help organizations increase CSAT & reduce ticket volumes. Users can also deliver real-time conversation analytics and automate quality management, performance insights, service levels, and CSAT metrics.
- High-Deflection with AI & Automation: Easy to setup & pre-train bots on multiple intents that will enable high deflection rates. Modern Care Lite also allows you to build bots once and deploy on multiple channels.
- Best-in-class agent empowerment features - With unique capabilities like guided workflows, Modern Care Lite will significantly reduce agent ramp up times & empower even new agents to deliver first contact resolution easily. Modern Care Lite will help automate 4x more manual tasks such as identifying engageable tickets from large volumes of social media mentions, routing a priority message to the appropriate agents etc.
“Companies are dealing with dramatic increases in customer support requests across social media, messaging channels, email, and voice. Agents are struggling to keep up, and the result is often a disappointing customer experience,” said
The
AVAILABILITY
- Sprinklr Modern Care Lite is generally available for all clients globally.
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Sprinklr is also offering customers a free 30-day trial and complimentary onboarding for a limited duration. - For more information on Sprinklr Modern Care Lite, please click here.
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