Sprinklr Named a Leader in Q4 2024 Social Suites Report by Independent Research Firm
Sprinklr (NYSE: CXM) has been recognized as a Leader in The Forrester Wave™: Social Suites, Q4 2024 report. The company received the highest possible scores in 11 criteria, including Vision, Innovation Roadmap, Artificial Intelligence, and various social media management aspects.
The report highlights Sprinklr's evolution since its 2009 founding, emphasizing its expansion beyond social media into multiple customer communication channels. Forrester particularly noted Sprinklr's 'unified front office' vision and its strategic focus on AI implementation for reimagining social media workflows.
Sprinklr (NYSE: CXM) è stata riconosciuta come Leader nel rapporto The Forrester Wave™: Social Suites, Q4 2024. L'azienda ha ottenuto i punteggi più alti in 11 criteri, tra cui Visione, Roadmap di Innovazione, Intelligenza Artificiale e vari aspetti della gestione dei social media.
Il rapporto evidenzia l'evoluzione di Sprinklr dalla sua fondazione nel 2009, sottolineando la sua espansione oltre i social media in molteplici canali di comunicazione con i clienti. Forrester ha particolarmente notato la visione 'ufficio frontale unificato' di Sprinklr e il suo focus strategico sull'implementazione dell'IA per reinventare i flussi di lavoro dei social media.
Sprinklr (NYSE: CXM) ha sido reconocida como Líder en el informe The Forrester Wave™: Social Suites, Q4 2024. La empresa recibió las puntuaciones más altas en 11 criterios, incluyendo Visión, Hoja de ruta de Innovación, Inteligencia Artificial y diversos aspectos de la gestión de redes sociales.
El informe destaca la evolución de Sprinklr desde su fundación en 2009, enfatizando su expansión más allá de las redes sociales hacia múltiples canales de comunicación con los clientes. Forrester destacó especialmente la visión de 'oficina frontal unificada' de Sprinklr y su enfoque estratégico en la implementación de IA para reinventar los flujos de trabajo de las redes sociales.
Sprinklr (NYSE: CXM)는 리더로 인정받았습니다, The Forrester Wave™: Social Suites, 2024년 4분기 보고서에서. 이 회사는 비전, 혁신 로드맵, 인공지능, 다양한 소셜 미디어 관리 측면을 포함하여 11개 기준에서 가장 높은 점수를 받았습니다.
보고서는 2009년 창립 이후 Sprinklr의 발전을 강조하며, 소셜 미디어를 넘어 여러 고객 커뮤니케이션 채널로의 확장을 조명합니다. 포레스터는 특히 Sprinklr의 '통합 프런트 오피스' 비전과 소셜 미디어 워크플로우를 재구상하기 위한 AI 구현에 대한 전략적 초점을 주목했습니다.
Sprinklr (NYSE: CXM) a été reconnue comme Leader dans le rapport The Forrester Wave™ : Social Suites, Q4 2024. L'entreprise a reçu les scores les plus élevés dans 11 critères, y compris Vision, Feuille de route de l'Innovation, Intelligence Artificielle et divers aspects de la gestion des médias sociaux.
Le rapport met en lumière l'évolution de Sprinklr depuis sa création en 2009, soulignant son expansion au-delà des médias sociaux vers plusieurs canaux de communication avec les clients. Forrester a particulièrement noté la vision 'bureau frontal unifié' de Sprinklr et son accent stratégique sur la mise en œuvre de l'IA pour réinventer les flux de travail sur les réseaux sociaux.
Sprinklr (NYSE: CXM) wurde als Leader im Bericht The Forrester Wave™: Social Suites, Q4 2024 anerkannt. Das Unternehmen erhielt die Höchstpunktzahl in 11 Kriterien, darunter Vision, Innovationsfahrplan, Künstliche Intelligenz und verschiedene Aspekte des Social Media Managements.
Der Bericht hebt die Entwicklung von Sprinklr seit seiner Gründung im Jahr 2009 hervor und betont die Expansion über soziale Medien hinaus in mehrere Kanäle der Kundenkommunikation. Forrester hob insbesondere die Vision von Sprinklr für ein 'vereintes Front-Office' und den strategischen Fokus auf die Implementierung von KI zur Neugestaltung der Arbeitsabläufe in sozialen Medien hervor.
- Named Leader in Forrester Wave™ Q4 2024 Social Suites report
- Achieved highest possible scores in 11 key criteria
- Strong positioning in AI and social suite integration
- Strategic expansion beyond core social media services
- None.
“The Sprinklr Social Suite is the foundation that the Sprinklr business was built on,” said Sprinklr President and CEO, Rory Read. “To us, this recognition by Forrester is a testament to our vision to place social and digital platforms at the heart of the customer experience and reaffirms our commitment to reenergize and grow our Sprinklr Core.”
The report evaluated seven vendors based on two categories: current offering and strategy. Sprinklr received the highest scores possible in 11 criteria, including:
- Vision
- Innovation
- Roadmap
- Artificial Intelligence
- Social Media Management
- Social Listening
- Social Customer Care
- Social Commerce
- Social Media Advertising
- Ratings and Reviews Management
- Partner Ecosystem.
According to the report, "Since its 2009 founding, Sprinklr has expanded beyond social media into multiple customer communication channels, and its visionary bet on AI equips marketers with a future-focused social suite.”
The report continues, “Sprinklr has a differentiated vision — the 'unified front office' — putting its social suite at the center of a marketer’s toolset to deliver holistic and unified experiences across customer channels. Its future-focused vision for AI dovetails neatly with its larger product vision — leveraging AI to reimagine workflows within social media channels and beyond.”
For more information or to access the full report, visit: https://www.sprinklr.com/forrester-wave-social-suites-q4-2024/.
About Sprinklr
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in
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Press
Austin DeArman
pr@sprinklr.com
Source: Sprinklr
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