Welcome to our dedicated page for Sprinklr news (Ticker: CXM), a resource for investors and traders seeking the latest updates and insights on Sprinklr stock.
Sprinklr, Inc. (symbol: CXM) is a leading provider of enterprise software specifically designed to enhance customer experience management for global brands. Headquartered in New York City, Sprinklr employs more than 900 professionals worldwide, serving over 1,000 top enterprise brands such as IHG, Intel, Microsoft, Samsung, and Virgin America.
Sprinklr's core business revolves around its comprehensive suite of fully integrated social media management tools, which are used to drive business outcomes and manage customer experiences across multiple touchpoints. With operations spanning 77 countries, Sprinklr has been recognized by Forrester as 'the most powerful technology in the market'.
The company offers a range of products that enable customer-facing functions across the front office to collaborate and communicate effectively. These products include:
- Sprinklr Service: A solution designed to enhance customer care operations.
- Sprinklr Social: A platform for managing social media interactions.
- Sprinklr Insights: A tool for gaining actionable insights from customer data.
- Sprinklr Marketing: A comprehensive solution for streamlining marketing efforts across digital channels.
Sprinklr operates in the Americas, EMEA, and other regions, with the majority of its revenue derived from the Americas. The company's innovative approach and robust technology have made it a vital tool for leading brands looking to improve customer engagement and drive business success.
For more information, visit sprinklr.com or follow them on Twitter @sprinklr.
Latest News:
Source: Sprinklr
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Sprinklr reported its Q1 financial results for the period ending April 30, 2022, showcasing a total revenue of $145.0 million, a 31% year-over-year increase. Subscription revenue rose to $127.3 million, up 32% from the previous year. Despite these gains, the company faced an operating loss of $23.1 million, compared to $10.5 million a year ago. For Q2 2023, Sprinklr anticipates total revenue between $146.5 million and $148.5 million and non-GAAP net loss per share between $0.05 and $0.06.
Sprinklr (NYSE: CXM) has released its first Social Customer Care Benchmarking Report, analyzing over 2 billion public messages from 13,000 brands. The report offers insights into managing social customer care using three core metrics: consumer appeal, brand responsiveness, and attention to customers. Key findings include that top tech brands post nearly 2x more on social media, while financial services leaders respond to 14x more messages. The methodology includes a year-long analysis of brands across multiple industries, showcasing benchmarks for businesses to evaluate their social care performance.
Sprinklr (NYSE: CXM) announced its platform is now available on the Google Cloud Marketplace, enabling organizations to address digital customer experience management with ease. The platform facilitates faster procurement, consolidated billing, and budget utilization against Google Cloud commitments. Additionally, Sprinklr introduced Modern Care Lite, a self-service customer service solution, which utilizes AI for real-time conversation analysis. A free 30-day trial is available to demonstrate value quickly.
Sprinklr (NYSE: CXM) announces an expanded partnership with TikTok, becoming the only partner in TikTok's new Content Marketing Specialty. This partnership allows Sprinklr to manage both organic and paid content on TikTok, enhancing global content management for brands. Key clients like PUMA and Citizens Financial Group can now streamline content creation and governance, significantly improving engagement with TikTok’s audience. This integration is available globally and represents a crucial advancement in Sprinklr's capabilities within the fast-growing social media landscape.
Sprinklr (NYSE: CXM) will release its Q1 fiscal 2023 financial results on June 14, 2022, after market close. A conference call to discuss the results will follow at 5:00 pm ET the same day. The call can be accessed via the Sprinklr Investor Relations website or by phone. The company specializes in Unified Customer Experience Management, aiding enterprises like Microsoft and P&G in delivering exceptional customer experiences globally.
Sprinklr (NYSE: CXM) has partnered with Twilio (NYSE: TWLO) to enhance customer experience management through integrated voice and SMS technology. This collaboration aims to provide a cloud-based, omnichannel contact center solution, enabling businesses to deliver personalized customer engagement at scale. With the integration, Sprinklr customers can streamline operations, lower costs, and meet the demands of a digital-first customer base. The partnership reflects a shared commitment to improving customer satisfaction and developing seamless communication across various channels.
Sprinklr (NYSE: CXM), a leader in unified customer experience management, announces participation by Ragy Thomas, Founder and CEO, at the 50th Annual J.P. Morgan Global Technology, Media and Communications Conference. The event is scheduled for Wednesday, May 25, 2022, at 11:20 AM ET. A live audio webcast will be accessible on Sprinklr's investor relations website. The company serves over 1,000 major enterprises globally, leveraging advanced AI to enhance customer interactions across various channels.
Sprinklr (NYSE: CXM) has appointed Arun Pattabhiraman as its Chief Marketing Officer. With extensive experience in B2B and B2C marketing, Pattabhiraman previously served as Chief Growth Officer at Freshworks, playing a key role in its NASDAQ listing in September 2021. Sprinklr's CEO, Ragy Thomas, highlighted the appointment as crucial for scaling marketing efforts and enhancing brand awareness. With over 1,100 major enterprises trusting Sprinklr, the company's focus is on driving demand for its unified customer experience management platform.
Sprinklr (NYSE: CXM) announces its integration with Amazon Connect to enhance contact center operations. This collaboration allows Sprinklr customers to incorporate voice services seamlessly, improving customer experiences across over 30 channels. The integration aids in cost reduction and streamlining customer support through AI-driven features like chatbots and voice bots. Customers will gain a comprehensive view of interactions, enabling better analysis and actions for marketing teams. This partnership aims to optimize customer experience management.
Sprinklr (CXM) reported Q4 revenue of $136 million, a 30% increase year-over-year, with subscription revenue at $118 million, up 31%. Despite growth, the company faced challenges with a Q4 operating loss of $35.8 million, compared to a $8.3 million loss last year. Fiscal Year 2022 total revenue reached $492.4 million, up 27%, but the operating loss widened to $99.5 million. Looking ahead, Sprinklr projects Q1 subscription revenue between $123 million and $125 million and full-year guidance of $607 million to $615 million.
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