Sprinklr Named a Challenger in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

Rhea-AI Summary

Sprinklr (NYSE:CXM), a leader in unified customer experience management, has been recognized as a Challenger in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms. This accolade underscores Sprinklr’s innovative digital-first approach, enhancing customer service while reducing operational costs. Their proprietary AI engine powers tools like Live Chat and AI Agent Assist, enabling real-time customer support across 30+ channels. CEO Ragy Thomas emphasized the importance of conversational AI in efficiently addressing customer inquiries. With over 1,000 enterprise clients, including major brands, Sprinklr is committed to continuous innovation in customer service.

Positive

• Recognized as a Challenger in Gartner Magic Quadrant for Enterprise Conversational AI Platforms.
• Proprietary AI engine enhances customer service efficiency and reduces costs.
• Offers advanced features like Live Chat and AI Agent Assist for real-time support.
• Serves more than 1,000 global enterprises, including many Fortune 100 companies.

Negative

• None.

NEW YORK--(BUSINESS WIRE)-- Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company has been named a Challenger in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms report.

Sprinklr’s digital-first approach to customer service is helping industry leaders unify their contact center to reduce costs and enhance customer experiences. Sprinklr Service is powered by a proprietary AI engine for the enterprise built on the only Unified-CXM platform.

Sprinklr’s conversational AI capabilities, including Live Chat and AI Agent Assist, help agents instantly address urgent queries and receive suggestions for appropriate responses.

According to a Gartner® Peer Insights™ review, “Sprinklr worked with us to develop game changing Conversational AI led chatbots which provided us with a first mover advantage. In evaluating other technologies for social listening & chatbots, I have found Sprinklr always coming ahead of the competition. Sprinklr has to be a benchmark for others to follow in the social media support space!" - Senior Advisor, Product Management.

“Conversational AI is the essential technology for any company that wants to solve customer inquiries quickly at scale while reducing support costs,” said Sprinklr Founder and CEO, Ragy Thomas. “Sprinklr’s unified, digital-first approach to customer service is radically different. We believe that our recognition by Gartner is a reflection of the investment we’ve made in artificial intelligence to help brands understand customer feedback in real time across 30+ digital channels. This year we will continue to innovate as we challenge the legacy players in enterprise customer service.”

Additional Information:

• To learn more about Sprinklr Service, please visit: https://www.sprinklr.com/products/customer-service/
• To download the Gartner report, please visit: https://www.sprinklr.com/gartner-conversational-ai-2023/

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About Sprinklr

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

View source version on businesswire.com: https://www.businesswire.com/news/home/20230309005702/en/

Press

Austin DeArman

pr@sprinklr.com

Source: Sprinklr

FAQ

What recent recognition did Sprinklr (CXM) receive?

Sprinklr was named a Challenger in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms.

How does Sprinklr (CXM) enhance customer service?

Sprinklr enhances customer service through its proprietary AI engine, which powers features like Live Chat and AI Agent Assist.

What is the significance of Sprinklr's (CXM) conversational AI capabilities?

Sprinklr's conversational AI capabilities allow companies to address customer inquiries quickly and reduce support costs.

How many clients does Sprinklr (CXM) serve?

Sprinklr serves over 1,000 enterprise clients, including significant global brands.

Who is the CEO of Sprinklr (CXM) and what did they say about AI?

CEO Ragy Thomas stated that conversational AI is essential for addressing customer inquiries at scale.