ISG Research Report Names Sprinklr an Exemplary Vendor in Contact Center Software
Sprinklr (NYSE: CXM) has been recognized as an Exemplary Vendor in the ISG Buyers Guide for Contact Center Advanced. The report, produced by ISG Software Research, ranks Sprinklr as a leader in the Capability category, highlighting its strong performance in customer experience, product experience, and adaptability.
The ISG Buyers Guide evaluates 34 software providers across seven key categories, with Sprinklr excelling in out-of-the-box application integrations. Keith Dawson, Director of Research at ISG, noted that Sprinklr meets the needs of enterprises seeking advanced platforms with routing decisions based on customer experience factors.
Sprinklr's Service offering provides a next-generation customer service solution with a digital-first approach and enterprise-scale voice support. The company's unified front-office solution aims to deliver exceptional customer service at scale, leveraging AI and data analytics to improve both agent and customer experiences.
Sprinklr (NYSE: CXM) è stato riconosciuto come un Fornitore Esemplare nella Guida agli Acquirenti ISG per i Contact Center Avanzati. Il rapporto, prodotto dalla ISG Software Research, classifica Sprinklr come leader nella categoria Capacità, evidenziando le sue solide prestazioni nell'esperienza cliente, nell'esperienza prodotto e nella capacità di adattamento.
La Guida agli Acquirenti ISG valuta 34 fornitori di software in sette categorie chiave, con Sprinklr che eccelle nelle integrazioni di applicazioni pronte all'uso. Keith Dawson, Direttore della Ricerca presso ISG, ha osservato che Sprinklr soddisfa le esigenze delle aziende che cercano piattaforme avanzate con decisioni di instradamento basate su fattori dell'esperienza del cliente.
Il servizio offerto da Sprinklr fornisce una soluzione di servizio clienti di nuova generazione con un approccio digitale e supporto vocale a livello aziendale. La soluzione integrata per il front-office dell'azienda mira a fornire un servizio clienti eccezionale su larga scala, sfruttando l'IA e l'analisi dei dati per migliorare sia l'esperienza dell'agente che quella del cliente.
Sprinklr (NYSE: CXM) ha sido reconocido como un Proveedor Ejemplar en la Guía de Compradores de ISG para Contact Centers Avanzados. El informe, producido por ISG Software Research, clasifica a Sprinklr como líder en la categoría de Capacidades, destacando su sólido desempeño en experiencia del cliente, experiencia del producto y adaptabilidad.
La Guía de Compradores de ISG evalúa a 34 proveedores de software en siete categorías clave, destacando a Sprinklr por sus integraciones de aplicaciones listas para usar. Keith Dawson, Director de Investigación de ISG, comentó que Sprinklr satisface las necesidades de las empresas que buscan plataformas avanzadas con decisiones de enrutamiento basadas en factores de experiencia del cliente.
La oferta de servicio de Sprinklr proporciona una solución de servicio al cliente de próxima generación con un enfoque digital y soporte de voz a escala empresarial. La solución unificada de front-office de la empresa tiene como objetivo ofrecer un servicio al cliente excepcional a gran escala, aprovechando la IA y el análisis de datos para mejorar tanto la experiencia del agente como la del cliente.
스프링클르(Sprinklr) (NYSE: CXM)는 ISG 컨택 센터 고급 구매자 가이드에서 모범 업체로 인정받았습니다. ISG 소프트웨어 연구에서 발표한 이 보고서는 스프링클르를 역량 분야의 선두주자로 평가하며, 고객 경험, 제품 경험, 그리고 적응력에서의 강력한 성과를 강조했습니다.
ISG 구매자 가이드는 7개의 주요 분야에서 34개의 소프트웨어 제공업체를 평가하며, 스프링클르는 즉시 사용 가능한 애플리케이션 통합에서 뛰어난 성과를 보였습니다. ISG의 연구 책임자인 키스 도슨(Keith Dawson)은 스프링클르가 고객 경험 요인에 기반한 라우팅 결정을 갖춘 고급 플랫폼을 찾는 기업의 요구를 충족한다고 언급했습니다.
스프링클르의 서비스 제공은 디지털 우선 접근 방식과 기업 규모의 음성 지원을 겸비한 차세대 고객 서비스 솔루션을 제공합니다. 회사의 통합 프론트 오피스 솔루션은 AI와 데이터 분석을 활용하여 에이전트와 고객 모두의 경험을 개선하며, 대규모로 뛰어난 고객 서비스를 제공하는 것을 목표로 하고 있습니다.
Sprinklr (NYSE: CXM) a été reconnu comme un Fournisseur Exemplaire dans le Guide des Acheteurs ISG pour les Centres de Contact Avancés. Le rapport, produit par ISG Software Research, classe Sprinklr comme un leader dans la catégorie des Capacités, soulignant ses performances solides en matière d'expérience client, d'expérience produit et d'adaptabilité.
Le Guide des Acheteurs ISG évalue 34 fournisseurs de logiciels dans sept catégories clés, Sprinklr se distinguant par ses intégrations d'applications prêtes à l'emploi. Keith Dawson, Directeur de la Recherche chez ISG, a noté que Sprinklr répond aux besoins des entreprises à la recherche de plateformes avancées avec des décisions d'acheminement basées sur des facteurs d'expérience client.
Offre de service de Sprinklr propose une solution de service client de nouvelle génération avec une approche numérique et un support vocal à l'échelle de l'entreprise. La solution unifiée de front-office de l'entreprise vise à offrir un service client exceptionnel à grande échelle, en utilisant l'IA et l'analyse des données pour améliorer autant les expériences des agents que celles des clients.
Sprinklr (NYSE: CXM) wurde als vorbildlicher Anbieter im ISG-Käuferleitfaden für fortschrittliche Kontaktzentren anerkannt. Der Bericht, der von ISG Software Research erstellt wurde, stuft Sprinklr als führend in der Kategorie Fähigkeiten ein und hebt die starken Leistungen in der Kundenerfahrung, Produkterfahrung und Anpassungsfähigkeit hervor.
Der ISG-Käuferleitfaden bewertet 34 Softwareanbieter in sieben wichtigen Kategorien, wobei Sprinklr bei sofort einsatzfähigen Anwendungsintegrationen herausragt. Keith Dawson, Research Director bei ISG, stellte fest, dass Sprinklr die Bedürfnisse von Unternehmen erfüllt, die fortschrittliche Plattformen mit Routing-Entscheidungen basierend auf Faktoren der Kundenerfahrung suchen.
Das Serviceangebot von Sprinklr bietet eine Next-Generation-Kundenservice-Lösung mit einem digitalen Ansatz und unternehmensgerechter Sprachunterstützung. Die integrierte Front-Office-Lösung des Unternehmens zielt darauf ab, einen außergewöhnlichen Kundenservice in großem Maßstab zu bieten, indem KI und Datenanalytik zur Verbesserung der Erfahrungen sowohl der Agenten als auch der Kunden eingesetzt werden.
- Recognized as an Exemplary Vendor in ISG Buyers Guide for Contact Center Advanced
- Ranked as a leader in the Capability category
- Strong performance in customer experience, product experience, and adaptability
- Excels in out-of-the-box application integrations
- Offers a unified front-office solution for exceptional customer service at scale
- None.
Insights
Sprinklr's recognition as an Exemplary Vendor in ISG's Contact Center Advanced Buyers Guide is a positive development for the company, though its immediate impact on stock performance may be The report highlights Sprinklr's strengths in customer experience and product adaptability, which could potentially translate to increased market share and revenue growth in the long term.
Key takeaways for investors:
- Sprinklr is positioned as a leader in the Capability category, indicating strong product offerings.
- The company's out-of-the-box integrations are noted as a strength, which could appeal to enterprises looking for easy-to-implement solutions.
- Sprinklr's focus on AI and data analytics for customer service aligns with industry trends towards more advanced, experience-driven platforms.
While this recognition enhances Sprinklr's credibility in the contact center software market, investors should note that the impact on financials may not be immediate. The company's ability to capitalize on this recognition and convert it into tangible business growth will be important to watch in upcoming quarters.
According to ISG’s Contact Center Advanced Buyers Guide, Sprinklr is a Leader in the Capability category
The analysis ranks Sprinklr as a leader in the Capability category, and highlights Sprinklr’s best grouped results in customer experience. The report also cites strong results for Sprinklr in product experience and adaptability with the out-of-the-box application integrations that Sprinklr offers.
In this Buyers Guide, ISG Software Research evaluates 34 software providers in seven key categories that are weighted to reflect buyers’ needs. Five are product experience related: Adaptability, Capability, Manageability, Reliability, and Usability. And two categories are focused on the customer experience: Validation and Total Cost of Ownership/Return on Investment (TCO/ROI).
“Many enterprises are bypassing traditional call handling in favor of sophisticated contact center applications that meet customers in the channel of their choice,” said Keith Dawson, Director of Research, Customer Experience, ISG Software Research. “Sprinklr meets the needs of enterprises that want to replace their traditional call center systems and are taking the opportunity to evaluate newer, more advanced platforms whose routing decisions are based on customer experience factors, rather than network conditions.”
“Customer service is essential for every large enterprise brand, but real transformation requires innovation. This recognition highlights our unique strengths in AI and data analytics which empowers companies to improve their agent and customer experiences,” said Sprinklr Founder and Co-CEO, Ragy Thomas. “Our vision extends beyond social media and digital engagement, offering a unified front-office solution that enables companies to deliver exceptional customer service at scale.”
Sprinklr Service provides the next generation of customer service with a digital-first approach and enterprise-scale voice support. Sprinklr helps customers redefine customer service with AI and unifies voice, digital, and social channels on a single platform.
Additional Information:
- Read the ISG Buyers Guides™ for Contact Center Advanced.
- Learn more about Sprinklr Service.
- Check out more analyst reports, here.
About Sprinklr
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in
View source version on businesswire.com: https://www.businesswire.com/news/home/20241008409054/en/
Press
Rachel Alvarez
PR@Sprinklr.com
Source: Sprinklr
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