Welcome to our dedicated page for Sprinklr news (Ticker: CXM), a resource for investors and traders seeking the latest updates and insights on Sprinklr stock.
Sprinklr, Inc. (NYSE: CXM) is an enterprise software company that describes itself as the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM). News about Sprinklr often centers on its AI capabilities, product innovations, financial performance, and executive leadership, giving investors and observers insight into how the company is evolving its platform and business.
On this page, readers can follow CXM news covering topics such as quarterly earnings results, subscription revenue trends, and key metrics like remaining performance obligations (RPO) and current RPO (cRPO), as reported in the company’s earnings releases. Sprinklr’s announcements also highlight developments in its AI-native platform, including launches of capabilities like Sprinklr Copilot, Sprinklr AI Agents, and enhancements to Customer Feedback Management.
Sprinklr news frequently includes updates on strategic partnerships and ecosystem activity. For example, the company has announced an expanded global partnership with SAMY, a social-first agency, combining Sprinklr’s Unified-CXM platform with marketing expertise to help brands create more meaningful customer experiences. Other stories showcase research initiatives, such as the "CX Confidence Disconnect" report, which examines gaps between business leaders’ and consumers’ views of customer experience and trust.
Investors can also track leadership changes and governance developments through Sprinklr’s news flow, including appointments of executives in finance, product, and revenue roles. Recognition such as the 2026 BIG Innovation Awards, where Sprinklr was named an Innovative Products winner for its AI agents, provides additional context on how the company’s technology is perceived in the market. Bookmark this page to monitor the latest CXM news, from financial updates to AI product announcements and strategic research insights.
Sprinklr (NYSE: CXM), the unified customer experience management platform, has appointed Bit Rambusch as its new Head of Global Services and Support, reporting to CEO Rory Read. Rambusch joins from Philips Healthcare, where he led a 3,000+ employee organization as Senior Vice President of Services and Solution Delivery for North America.
Prior to Philips, Rambusch spent over 20 years at Dell in various leadership roles across services, support, product, and quality management. A West Point graduate, Rambusch will focus on strengthening Sprinklr's customer service operations and driving the company's AI-powered platform adoption.
Sprinklr (NYSE: CXM), a unified customer experience management platform provider, has scheduled its first quarter fiscal year 2026 earnings release for June 4, 2025, before market open. The company will host a conference call to discuss the results at 8:30 am ET on the same day.
Investors can access the earnings release on Sprinklr's Investor Relations website at investors.sprinklr.com. To join the conference call, participants can dial 877-459-3955 (domestic) or 201-689-8588 (international) using conference ID 13753882. A webcast replay will be available on the company's investor relations website following the call.
Sprinklr (CXM) has expanded its partnership with Aramex, a global logistics leader, to enhance digital customer experience across 65+ countries. The collaboration leverages Sprinklr's Case Management, Voice, and Conversational AI solutions to deliver AI-driven customer interactions at scale.
Since initiating the partnership in 2022, Aramex has achieved significant results through Sprinklr Service, including 90% case automation and over one million agent hours saved annually. The implementation includes WhatsApp integration and AI-powered contact center services for 24/7 customer support.
Aramex, operating in 600+ cities across 70 countries with 16,000+ employees, continues its digital transformation journey with this partnership, complementing its existing innovations like smart lockers, AI-powered robotic sorting, and autonomous delivery robots.
Sprinklr (NYSE: CXM) has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms. The company's Voice of Customer solution unifies both solicited feedback (surveys) and unsolicited signals (social conversations, reviews, support interactions) into a single platform.
The solution is powered by proprietary AI models enhanced with generative AI, transforming customer signals into context-rich insights tailored to business needs. These insights automatically trigger actions across marketing, customer service, and other departments through Sprinklr's Unified-CXM platform, enabling use cases such as:
- Issue resolution
- Campaign optimization
- Proactive engagement
- Product/service improvements
The platform features AI-based analytics for actionable insights and an AI-assisted user experience for simplified workflows. Additionally, it offers conversational surveys that transform static forms into dynamic experiences for richer customer insights.
Sprinklr (NYSE: CXM) has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Content Marketing Platforms for the sixth consecutive year. The company's unified customer experience management platform provides AI-based tools for marketing teams across 30+ digital channels.
Sprinklr Marketing enables organizations to execute campaigns, analyze performance, mitigate risk, and optimize content. The platform is particularly notable for organizations managing multiple brands, teams, and geographies. According to a Gartner Peer Insights review, the platform offers powerful cross-channel management capabilities, robust analytics, and responsive customer support.
Sprinklr (NYSE: CXM) has been recognized as a Strong Performer in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025 report. The evaluation, which assessed 10 vendors across current offering, strategy, and customer feedback categories, highlighted Sprinklr's broad modern platform and digital-first approach to customer service.
According to Forrester's analysis, Sprinklr's vision centers on proactive care, digital experiences, and AI-driven solutions. The company's system architecture has enabled rapid growth in both size and service breadth, facilitating quick functionality additions to keep pace with market changes, particularly in implementing innovative GenAI and LLM applications in customer service systems.
Sprinklr CEO Rory Read emphasized this recognition as a important milestone in their journey toward market leadership and disruption, highlighting their commitment to customer success in CX efforts and business value realization.
Sprinklr (NYSE: CXM) has appointed Sanjay Macwan as Chief Information Officer, effective April 9, 2025. Macwan will report to CEO Rory Read and lead the company's global IT, enterprise security, and data infrastructure and analytics strategy.
Macwan brings over 30 years of experience and previously served as CIO and CISO at Vonage Holdings Corp. His prior roles include Senior VP and CTO at NBCUniversal Media Labs and VP positions at AT&T.
The appointment aims to strengthen Sprinklr's security posture, accelerate market position, and enhance operational resilience. Macwan will focus on delivering hardened, best-in-class products and supporting the company's vision of making every customer experience extraordinary through its AI-native platform.
Sprinklr (NYSE: CXM), the unified customer experience management platform, has announced the launch of a local data hosting solution in Germany through Google Cloud. This strategic move aims to strengthen the company's presence in the DACH region and across Europe.
The initiative supports Sprinklr's commitment to enterprise governance, data security, and compliance while serving leading regional brands across various sectors including telecommunications, retail, financial services, and travel & hospitality. The German data hosting will be supported by Sprinklr's global support teams, technical resources, and sub-processors.