Welcome to our dedicated page for Sprinklr news (Ticker: CXM), a resource for investors and traders seeking the latest updates and insights on Sprinklr stock.
Overview
Sprinklr Inc is a pioneering provider of enterprise software designed to empower global brands in managing comprehensive customer experiences and multi-channel communications. With a robust suite of solutions encompassing social media management, customer care, marketing, and insights, Sprinklr integrates disparate customer-facing functions to facilitate seamless digital collaboration. Leveraging a sophisticated technology platform, Sprinklr caters to a wide range of industries by enabling brands to optimize interactions across digital touchpoints, making it a vital tool in today's digital landscape.
Comprehensive Product Suite
At the heart of Sprinklr's offerings is an integrated ecosystem of applications engineered to support key operational areas:
- Sprinklr Social: Empowers brands to harness the power of social media by streamlining the management of campaigns, engagement, and customer interactions.
- Sprinklr Service: Focuses on elevating customer care operations through advanced support tools that facilitate responsive and proactive service delivery.
- Sprinklr Marketing: Enhances marketing strategies by converging customer insights and data-driven decision making to improve campaign effectiveness.
- Sprinklr Insights: Provides analytics and intelligence capabilities that aid in understanding customer behavior and optimizing overall communication strategies.
Market Position and Industry Significance
Sprinklr has established its reputation as a comprehensive enterprise social technology platform that centralizes the management of customer-centric operations across geographically diverse markets including the Americas, EMEA, and other global regions. Recognized for its robust integration framework, the company effectively diminishes silos between various departments, thereby facilitating streamlined decision-making processes and improved operational coordination. Its platform supports thousands of top enterprise brands, effectively positioning it within the competitive landscape as a technology solution that drives efficiency and elevated customer engagement.
Operational Excellence and Value Proposition
Sprinklr differentiates itself by offering a highly unified platform that addresses the critical need for cohesive digital communication strategies in an era where customer engagement is multifaceted. The company’s software is engineered to support various customer-facing functions, enabling internal teams—ranging from customer care and marketing to sales—to operate with improved coordination and efficiency. This holistic approach not only fosters a better customer experience but also underpins the digital transformation efforts of enterprises looking to maintain a competitive edge in a rapidly evolving technological landscape.
Industry Keywords and Relevance
Key industry terms such as enterprise software, social media management, and digital collaboration are integral to understanding Sprinklr's operational excellence. These keywords not only illustrate the core capabilities of the company but also emphasize its commitment to enhancing customer engagement and operational performance across multiple digital channels.
Strategic Operational Insights
The company generates revenue primarily through subscription-based models and licensing its integrated solutions to a diverse array of global brands. Its operational strategy is built on ensuring that every customer-facing department benefits from an integrated and data-driven approach, allowing for rapid adaptation to changing market conditions and customer expectations. By centralizing disparate operational functions under a single platform, Sprinklr offers a unique value proposition that is designed to improve internal communications and drive significant business outcomes.
Competitive Landscape
In a competitive market that includes various technology providers focusing on digital transformation and social media management, Sprinklr sets itself apart through its comprehensive and fully integrated approach. The company is recognized for its ability to unite multiple facets of customer engagement into a singular, efficient platform, making it a trusted resource for enterprise brands seeking to streamline their digital strategies.
Sprinklr (NYSE: CXM), a unified customer experience management platform, has appointed Trac Pham as Co-Chief Executive Officer effective immediately. Pham, who has been a Board member since June 2023 and served as Interim COO from January to June 2024, will partner with Founder and Co-CEO Ragy Thomas to drive growth and scale. Pham's expertise includes guiding business operations and go-to-market strategies. Under Pham's leadership as CFO at Synopsys, Inc., the company scaled from $2.0B to $5.1B in revenue. Thomas will oversee product vision, technology, and R&D while Pham manages corporate functions.
Sprinklr (NYSE: CXM), a unified customer experience management platform, announced its Q1 Fiscal 2025 results. Highlights include a total revenue of $196.0 million, a 13% year-over-year increase, and subscription revenue of $177.4 million, up 12% year-over-year. Operating income turned positive with a GAAP operating income of $5.7 million and a non-GAAP operating income of $20.4 million. Free cash flow was reported at $36.2 million. Additionally, 14.3 million shares of Class A common stock were repurchased under the 2024 Share Repurchase Program, with an additional $100 million authorized in June 2024. RPO and cRPO grew by 30% and 19%, respectively. Trac Pham has been appointed as Co-CEO alongside Founder and Co-CEO Ragy Thomas.
Financial guidance for Q2 includes subscription revenue of $177.5-$178.5 million and total revenue of $194-$195 million. For the full fiscal year, subscription revenue is expected between $714-$716 million, with total revenue of $779-$781 million.
Sprinklr (NYSE: CXM) has been recognized as a
Sprinklr (NYSE: CXM) has been named a Leader in the 2024 Gartner Magic Quadrant for Content Marketing Platforms for the fifth consecutive year. This recognition highlights Sprinklr's commitment to providing AI-powered capabilities that help marketing teams achieve real results. Sprinklr Marketing offers a unified platform for executing campaigns, analyzing performance, mitigating risk, and optimizing content across 30+ digital channels. A Gartner Peer Insights review praises Sprinklr marketing as a comprehensive platform that empowers organizations to manage and analyze campaigns effectively.
Sprinklr (NYSE: CXM), a leading unified customer experience management platform, has announced the release date for its financial results for the first quarter of fiscal year 2025. The results will be published after market close on June 5, 2024. A conference call to discuss these results will follow at 5:00 PM ET on the same day. Interested parties can register and access the live webcast via the Sprinklr Investor Relations website.
Sprinklr announced the launch of Sprinklr Surveys, an AI-powered survey offering integrated with unsolicited feedback sources to help enterprise clients derive actionable insights. The new AI-first approach aims to address challenges faced by customer experience teams, such as small datasets, siloed solutions, and issues with closing the feedback loop. Sprinklr Surveys offers unique capabilities like AI-assisted survey builder, modernized conversational surveys, automated insights, hypothesis testing with digital data, and a unified platform integration with Sprinklr Insights.
Sprinklr (NYSE: CXM) announced the launch of Sprinklr Digital Twin, an AI technology that surpasses traditional chatbots. The technology enables companies to deploy intelligent AI applications that mirror and enhance customer-facing teams. Sprinklr Digital Twins can make decisions, design workflows, and execute tasks at scale efficiently. The technology is designed with privacy and governance in mind, offering transformative value and innovative capabilities for exceptional customer experiences.
Sprinklr (NYSE: CXM) presents multiple innovations at the CXUnifiers 2024 event in New Orleans, aiming to enhance customer experience and productivity with AI technology. These innovations include the launch of Sprinklr Digital Twin, Sprinklr Surveys, Sprinklr Crisis Management Solution App, Sprinklr VoiceConnect, Sprinklr Project Management & Collaboration, and Sprinklr Social Self-Serve. These advancements are designed to empower organizations to leverage AI for improved customer engagement, crisis management, voice connectivity, project management, and social media management.
Sprinklr (NYSE: CXM) has published its inaugural ESG Sustainability Report, showcasing its dedication to sustainability, diversity, and equity. The company also received a platinum rating from EcoVadis, emphasizing its commitment to responsible business practices and community impact.
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