Category Creator WalkMe Recognized As The “AI-Powered DAP for the Enterprise” In Industry Analyst Report
WalkMe has been recognized as a leader in The Forrester Wave™: Digital Adoption Platforms (DAP), 2024, particularly for its AI-first approach. The company received top scores in AI/ML criteria and was praised for its automation features, including WalkMeX and Builder Assistant. The fall '24 product release introduces enhanced enterprise-grade AI capabilities, including on-demand AI assistance across web, desktop, and mobile platforms.
Key updates include new AI adoption dashboards, WalkMe Stories for workflow collaboration, and expanded multi-language support in Japanese, French, and German. The platform addresses growing challenges in digital transformation, including the increasing complexity of enterprise applications and software-related change management.
WalkMe è stata riconosciuta come leader nella The Forrester Wave™: Digital Adoption Platforms (DAP), 2024, in particolare per il suo approccio basato sull'IA. L'azienda ha ottenuto punteggi elevati nei criteri di AI/ML ed è stata lodata per le sue funzionalità di automazione, tra cui WalkMeX e il Builder Assistant. Il rilascio del prodotto autunnale '24 introduce capacità AI avanzate di livello enterprise, inclusa l'assistenza AI on-demand su piattaforme web, desktop e mobile.
Le principali novità includono nuovi dashboard per l'adozione dell'IA, WalkMe Stories per la collaborazione nei workflow e un supporto linguistico ampliato in giapponese, francese e tedesco. La piattaforma affronta le sfide crescenti della trasformazione digitale, inclusa la crescente complessità delle applicazioni aziendali e la gestione del cambiamento legata al software.
WalkMe ha sido reconocida como líder en The Forrester Wave™: Digital Adoption Platforms (DAP), 2024, especialmente por su enfoque centrado en la IA. La empresa obtuvo las mejores calificaciones en criterios de AI/ML y fue elogiada por sus características de automatización, que incluyen WalkMeX y Assistant Builder. La versión del producto de otoño '24 introduce capacidades de IA mejoradas de nivel empresarial, incluyendo asistencia de IA bajo demanda en plataformas web, de escritorio y móviles.
Las actualizaciones clave incluyen nuevos paneles de adopción de IA, WalkMe Stories para la colaboración en flujos de trabajo y soporte ampliado para múltiples idiomas, incluyendo japonés, francés y alemán. La plataforma aborda los crecientes desafíos de la transformación digital, incluida la complejidad creciente de las aplicaciones empresariales y la gestión del cambio relacionada con el software.
WalkMe는 2024년 The Forrester Wave™: Digital Adoption Platforms (DAP)에서 특히 AI 중심 접근 방식으로 인정받아 리더로 선정되었습니다. 이 회사는 AI/ML 기준에서 최고 점수를 받았으며, WalkMeX 및 빌더 어시스턴트를 포함한 자동화 기능에 대해 호평을 받았습니다. 2024년 가을 제품 출시에서는 웹, 데스크탑 및 모바일 플랫폼에서 즉시 AI 지원을 포함한 엔터프라이즈급 AI 기능이 강화됩니다.
주요 업데이트에는 새로운 AI 채택 대시보드, 워크플로우 협업을 위한 WalkMe Stories 및 일본어, 프랑스어 및 독일어로의 다국어 지원 확대가 포함됩니다. 이 플랫폼은 디지털 변환에서 점점 더 커지는 도전 과제, 즉 기업 애플리케이션의 복잡성과 소프트웨어 관련 변화 관리 증가 문제를 해결합니다.
WalkMe a été reconnue comme un leader dans The Forrester Wave™: Digital Adoption Platforms (DAP), 2024, en particulier pour son approche axée sur l'IA. L'entreprise a obtenu les meilleures notes dans les critères AI/ML et a été louée pour ses fonctionnalités d'automatisation, y compris WalkMeX et l'Assistant Builder. La version automnale '24 du produit introduit des capacités IA améliorées de niveau entreprise, y compris une assistance IA à la demande sur les plateformes web, bureau et mobile.
Les mises à jour clés incluent de nouveaux tableaux de bord d'adoption de l'IA, WalkMe Stories pour la collaboration dans les flux de travail et un support multilingue étendu en japonais, français et allemand. La plateforme répond aux défis croissants de la transformation numérique, y compris la complexité croissante des applications d'entreprise et de la gestion du changement liée au logiciel.
WalkMe wurde als führend in The Forrester Wave™: Digital Adoption Platforms (DAP), 2024, anerkannt, insbesondere für ihren KI-zentrierten Ansatz. Das Unternehmen erhielt die besten Bewertungen in den Kriterien AI/ML und wurde für seine Automatisierungsfunktionen, einschließlich WalkMeX und Builder Assistant, gelobt. Die Produktfreigabe im Herbst '24 bringt erweiterte KI-Funktionen auf Unternehmensniveau, einschließlich On-Demand-KI-Unterstützung über Web-, Desktop- und Mobilplattformen.
Wichtige Updates beinhalten neue KI-Annahme-Dashboards, WalkMe Stories zur Workflow-Zusammenarbeit und erweiterten mehrsprachigen Support in Japanisch, Französisch und Deutsch. Die Plattform geht auf die wachsenden Herausforderungen der digitalen Transformation ein, einschließlich der zunehmenden Komplexität von Unternehmensanwendungen und der softwarebezogenen Änderungsmanagement.
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Latest product updates drive scalable enterprise success with generative AI in the flow of work
SAN FRANCISCO, Nov. 26, 2024 (GLOBE NEWSWIRE) -- WalkMe, the leader of the Digital Adoption Platform (DAP) category for effectively navigating technology change, today announced it was recognized as a leader in The Forrester Wave™: Digital Adoption Platforms (DAP), 2024. The recognition validates WalkMe's AI-first approach, which is further strengthened by its fall '24 product release introducing enhanced enterprise-grade AI capabilities and scalability features.
"WalkMe is the category builder for DAPs," the Forrester report authored by Principal Analyst at Forrester Research, Vasupradha Srinivasan notes: “The firm leads with its commitment to be AI-first across the platform, which is reflected in its clear roadmap, first-to market FedRAMP certifications, and outstanding market partnerships.”
Highlighted for its AI-first platform, superior analytics, and robust capabilities, WalkMe received the top score in the AI/ML criterion, recognizing its AI-first platform approach. The Forrester report notes: "Its automation-in-the-flow features are above par and well-executed. WalkMeX and Builder Assistant, which are enhancements powered by generative AI (genAI), cater seamlessly to DAP users."
WalkMe's platform is built to handle enterprise complexities including integrations with multiple systems and diverse user groups. WalkMe attributes the recognition in the Forrester evaluation to its robust analytics capabilities, including insights into license optimization and shadow application usage to maximize ROI and ensure data security.
Propelling the DAP category forward with innovation
"Three challenges plague tech execs in their digital transformation efforts: The number of enterprise applications grows by the day; these applications are more connected and more complex to use; and friction from software-related change overwhelms enterprise resources with support requests," The Forrester report states. The problem DAPs solve is more significant and complex than ever before.
To meet these challenges, WalkMe just released the following product updates:
- WalkMeX customers get a productivity boost from new enhancements with on-demand AI assistance now available across web, desktop, and mobile. It integrates ActionBot, AI Answers, and general purpose LLMs into a seamless user experience. WalkMeX’s always-on Action Bar now has enhanced assisted writing, grouped actions, and the ability for end-users to create and save their own custom AI actions.
- New AI adoption dashboards increase the visibility of AI usage helping WalkMeX customers optimize AI performance and increase user adoption.
- WalkMe Stories expands the impact of DAP by empowering more people to capture, share, and collaborate on workflows. This gives customers more ways to scope future DAP projects and document standard operating procedures by automatically transforming software workflows into annotatable step-by-step guides, facilitating collaboration between line of business managers and content builders.
- Greater multi-language support allows global teams to use the WalkMe platform in Japanese, French, and German. Empowering global customers to build content for their digital adoption initiatives in their preferred language, increasing accessibility, usability, and collaboration across teams and regions.
WalkMe's unwavering pursuit of innovation ensures customers have access to cutting-edge capabilities to meet evolving enterprise needs. WalkMe’s comprehensive AI-powered guidance and automation in the flow of work delivers success for both the individual end-user and the organization.
“It’s an honor to continue to shape the future of the DAP category and a privilege to see our innovations create meaningful impact for organizations across the globe,” said WalkMe CEO and Co-Founder, Dan Adika. “We are excited to see our latest product capabilities in action and unlock new ways for individuals and enterprises to achieve their best work.”
Resources:
Access the full report here.
Learn more about enterprise AI adoption and join WalkMe and J.P. Gownder, Vice President and Principal Analyst on Forrester’s Future of Work team for a live webinar on AI transformation on December 12th. Register now.
Visit the WalkMe blog.
About WalkMe
WalkMe, an SAP company, pioneered the world’s leading Digital Adoption Platform, enabling organizations to navigate the change brought on by technology. Leveraging over a decade of experience, WalkMe’s platform integrates generative AI to deliver proactive, accessible, and actionable insights. Our context-aware solutions guide users through any workflow, identifying and resolving digital friction to ensure seamless execution of critical processes across all departments. Trusted by global leaders like IBM, Nestlé, ThermoFisher Scientific, and the U.S. Department of Defense, WalkMe empowers organizations to maximize software ROI and drive people-centric digital transformation. Visit www.walkme.com.
Media Contact:
Melanie Pasch
press@walkme.com
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