Verizon offers relief to customers most impacted by recent Southern storms

Rhea-AI Summary

Verizon is waiving call, text, and data charges for postpaid customers in Mississippi affected by the recent tornadoes from March 26 to April 26. This initiative aims to provide relief for those impacted, ensuring that customers can stay connected during this challenging time. Automatic credits will be issued for any overages incurred by customers whose billing cycles have closed. The affected zip codes include 38721, 38754, 38821, and others. Verizon emphasizes the importance of connectivity during recovery efforts.

Positive

• Waiving of call/text/data charges for postpaid customers provides financial relief.
• Automatic credits for overages enhance customer satisfaction and loyalty.

Negative

• None.

Talk/Text/Data usage incurred from March 26 - April 26 for postpaid customers will be waived for those most impacted by the storms

For media: we have b-roll, pictures and additional information on our emergency response equipment available at our Emergency Resource Center - https://www.verizon.com/about/news/emergency-resource-center

What you need to know:

• Verizon is waiving call/text/data usage incurred for postpaid consumer and small business customers in parts of Mississippi most affected by the recent tornado outbreaks
• Customers whose bill cycle has already closed will have overages automatically credited back

JACKSON, Miss., March 29, 2023 (GLOBE NEWSWIRE) -- Following multiple days of severe weather and damaging tornadoes, Verizon is waiving postpaid call/text/data usage incurred from March 26 to April 26 for residents of Mississippi most impacted by the severe weather. This will bring relief to the thousands of consumer and small business customers* who rely on their mobile devices now more than ever.

This includes all postpaid consumer and small business customers in the following Mississippi zip codes:

38721 38754 38765 38821 38825

38844 38848 38870 38912 38917

38923 38943 38947 38954 39038

39054 39061 39097 39115 39159

39166 39176 39730 39746 39756

“Our hearts are heavy as we witness the destruction and its impact on our neighbors,” said Ryan Tucker, Vice President of Consumer Sales for Verizon. “Right now is a time for focusing on what matters most - family and rebuilding - and we hope that our offer provides some comfort and relief knowing connectivity is one less thing to worry about.”

Customers do not have to take any action to take advantage of the offer and any whose bill cycle has already closed will have overages automatically credited back.

Text to Give
Verizon customers can help provide relief to those impacted by the recent tornadoes. Text TORNADO to 90999 to make a one-time $10 donation to the American Red Cross Disaster Relief Fund. They are on the ground now, responding to multiple areas to ensure everyone has a safe place to stay, food, relief supplies and emotional support. 100% of the donations will help the people and the ongoing relief efforts.

*Verizon small business customers include customers with 50 lines or less.

Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on June 30, 2000 and is one of the world’s leading providers of technology and communications services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of $136.8 billion in 2022. The company offers data, video and voice services and solutions on its award-winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security and control.

VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media contacts and other resources are available at verizon.com/news. News releases are also available through an RSS feed. To subscribe, visit www.verizon.com/about/rss-feeds/.

Media contact:

Heidi Flato
heidi.flato@verizon.com
925.324.8692

FAQ

What is Verizon's initiative for tornado-affected customers in Mississippi?

Verizon is waiving call, text, and data charges for postpaid customers in Mississippi affected by tornadoes from March 26 to April 26.

Which areas in Mississippi are included in Verizon's relief program?

The relief program covers specific zip codes in Mississippi, including 38721, 38754, and 38821.

When does Verizon's waiver for call/text/data charges take effect?

The waiver covers usage incurred from March 26 to April 26.

Will customers need to take action to receive the waived charges?

No, customers do not need to take any action; overages will be automatically credited.

How does Verizon plan to support customers impacted by tornadoes?

Verizon aims to support affected customers by waiving charges, allowing them to focus on recovery.