Verizon offers relief to customers impacted by the Southern California Wildfires and Windstorm
Verizon (NYSE: VZ) announces relief measures for customers affected by Southern California wildfires and windstorms. The company is waiving domestic call, text, and data usage charges from January 9-18, 2025, for both prepaid and postpaid customers in six affected counties: Los Angeles, Orange, Riverside, San Bernardino, San Diego, and Ventura.
For prepaid customers using Verizon's subsidiary brands (Straight Talk, Tracfone, Total Wireless, Simple Mobile, Walmart Family Mobile, Net10, GoSmart, and Page Plus), service end dates are being extended to January 18, 2025. The company is also deploying portable generators to address service interruptions caused by wildfire conditions and Public Safety Power Shutoffs in the Los Angeles area.
The relief applies automatically to consumer and small business customers with 50 lines or less, with no action required from customers. Those whose billing cycles have already closed will receive automatic credits.
Verizon (NYSE: VZ) annuncia misure di aiuto per i clienti colpiti dagli incendi e dalle tempeste di vento in Southern California. L'azienda annullerà i costi per chiamate, messaggi e utilizzo dei dati nazionali dal 9 al 18 gennaio 2025, per i clienti sia prepagati che postpagati in sei contee colpite: Los Angeles, Orange, Riverside, San Bernardino, San Diego e Ventura.
Per i clienti prepagati che utilizzano i marchi sussidiari di Verizon (Straight Talk, Tracfone, Total Wireless, Simple Mobile, Walmart Family Mobile, Net10, GoSmart e Page Plus), le date di scadenza del servizio vengono estese al 18 gennaio 2025. L'azienda sta anche distribuendo generatori portatili per affrontare le interruzioni del servizio causate dalle condizioni degli incendi e dalle interruzioni di corrente per motivi di sicurezza pubblica nell'area di Los Angeles.
Il supporto si applica automaticamente ai clienti consumer e alle piccole imprese con 50 linee o meno, senza che i clienti debbano effettuare alcuna azione. Coloro i cui cicli di fatturazione sono già chiusi riceveranno crediti automatici.
Verizon (NYSE: VZ) anuncia medidas de alivio para los clientes afectados por incendios y tormentas de viento en el sur de California. La compañía eximirá los cargos por llamadas, mensajes de texto y uso de datos nacionales del 9 al 18 de enero de 2025, para clientes tanto prepagos como postpagos en seis condados afectados: Los Ángeles, Orange, Riverside, San Bernardino, San Diego y Ventura.
Para los clientes prepagos que utilizan las marcas subsidiarias de Verizon (Straight Talk, Tracfone, Total Wireless, Simple Mobile, Walmart Family Mobile, Net10, GoSmart y Page Plus), las fechas de finalización del servicio se están extendiendo hasta el 18 de enero de 2025. La compañía también está desplegando generadores portátiles para abordar las interrupciones del servicio causadas por las condiciones de incendio y los apagones de seguridad pública en el área de Los Ángeles.
El alivio se aplica automáticamente a los clientes consumidores y pequeñas empresas con 50 líneas o menos, sin necesidad de que los clientes realicen ninguna acción. Aquellos cuyos ciclos de facturación ya han cerrado recibirán créditos automáticos.
버라이즌 (NYSE: VZ)는 남부 캘리포니아의 산불과 바람 폭풍으로 영향을 받은 고객을 위해 구호 조치를 발표했습니다. 이 회사는 2025년 1월 9일부터 18일까지 국내 전화, 문자 및 데이터 사용 요금을 면제합니다. 영향을 받은 6개 카운티, 즉 로스앤젤레스, 오렌지, 리버사이드, 샌베르나디노, 샌디에이고 및 벤투라의 선불 및 후불 고객 모두에게 해당됩니다.
버라이즌의 자회사 브랜드(스트레이트 토크, 트랙폰, 토탈 무선, 심플 모바일, 월마트 패밀리 모바일, 넷10, 고스마트 및 페이지 플러스)를 사용하는 선불 고객의 서비스 종료 날짜는 2025년 1월 18일로 연장됩니다. 또한, 회사는 로스앤젤레스 지역에서 산불로 인한 서비스 중단과 공공 안전 전원 차단 문제를 해결하기 위해 이동식 발전기를 배치하고 있습니다.
이 지원은 50개 라인 이하의 소비자 및 소상공인 고객에게 자동으로 적용되며, 고객의 별도 조치는 필요하지 않습니다. 이미 청구 주기가 종료된 고객은 자동으로 크레딧을 받게 됩니다.
Verizon (NYSE: VZ) annonce des mesures de soutien pour les clients touchés par les incendies de forêt et les tempêtes de vent dans le sud de la Californie. La société annulera les frais d'appels, de SMS et d'utilisation des données nationales du 9 au 18 janvier 2025, pour les clients prépayés et postpayés dans six comtés touchés : Los Angeles, Orange, Riverside, San Bernardino, San Diego et Ventura.
Pour les clients prépayés utilisant les marques subsidiaires de Verizon (Straight Talk, Tracfone, Total Wireless, Simple Mobile, Walmart Family Mobile, Net10, GoSmart et Page Plus), les dates de fin de service sont prolongées jusqu'au 18 janvier 2025. L'entreprise déploie également des générateurs portables pour remédier aux interruptions de service causées par les conditions d'incendie et les coupures de courant pour des raisons de sécurité publique dans la région de Los Angeles.
Le soutien s'applique automatiquement aux clients particuliers et aux petites entreprises disposant de 50 lignes ou moins, sans aucune action requise de la part des clients. Ceux dont les cycles de facturation sont déjà clôturés recevront des crédits automatiques.
Verizon (NYSE: VZ) kündigt Hilfsmaßnahmen für Kunden an, die von Waldbränden und Windstürmen in Südkalifornien betroffen sind. Das Unternehmen erlässt die Gebühren für nationale Anrufe, Texte und Datennutzung vom 9. bis 18. Januar 2025 für sowohl Prepaid- als auch Postpaid-Kunden in sechs betroffenen Landkreisen: Los Angeles, Orange, Riverside, San Bernardino, San Diego und Ventura.
Für Prepaid-Kunden, die die Tochtermarken von Verizon (Straight Talk, Tracfone, Total Wireless, Simple Mobile, Walmart Family Mobile, Net10, GoSmart und Page Plus) nutzen, werden die Service-Enddaten bis zum 18. Januar 2025 verlängert. Das Unternehmen setzt auch tragbare Generatoren ein, um Unterbrechungen des Dienstes aufgrund von Brandbedingungen und öffentlichen Sicherheitsabschaltungen im Raum Los Angeles zu beheben.
Die Unterstützung gilt automatisch für Verbraucher- und Kleinunternehmens-Kunden mit 50 Leitungen oder weniger, ohne dass die Kunden aktiv werden müssen. Diejenigen, deren Abrechnungszyklen bereits beendet sind, erhalten automatisch Gutschriften.
- Proactive customer retention strategy in crisis-affected areas
- Automatic implementation requiring no customer action
- Coverage extends to both consumer and small business customers
- None.
Insights
This disaster response initiative, while appearing routine, carries deeper implications for Verizon's operational resilience and customer retention strategy. The affected region encompasses six major counties with substantial revenue potential, particularly in high-value markets like Los Angeles and Orange County. The 9-day relief period represents an estimated
The deployment of portable generators demonstrates Verizon's robust disaster response infrastructure, critical for maintaining service continuity during California's increasingly frequent climate events. This type of response has become a key differentiator in the telecommunications sector, where network reliability during crises directly influences market share.
The strategic significance of this relief program extends beyond immediate customer support. Verizon's rapid deployment of portable generators in response to Public Safety Power Shutoffs showcases their network redundancy capabilities - a important factor for institutional investors evaluating telco infrastructure resilience. The inclusion of Verizon's prepaid brand ecosystem (Straight Talk, Tracfone, etc.) in the relief effort is particularly noteworthy, as it protects market share across all consumer segments in a highly competitive region with over 20 million potential customers.
The timing of this response, coordinated with local agencies, indicates Verizon's enhanced emergency response protocols, which have become increasingly vital for maintaining service level agreements with enterprise customers. This demonstrates operational excellence in crisis management, a key metric for infrastructure-focused investors.
Call/Text/Data usage incurred by customers in California’s hardest hit counties will be waived from Jan. 9- Jan. 18
What you need to know:
- Verizon is waiving domestic call/text/data usage incurred Jan. 9 - Jan. 18 for prepaid and postpaid consumer and small business customers* in Los Angeles, Orange, Riverside, San Bernardino, San Diego and Ventura counties
- For prepaid customers in the same counties using Straight Talk, Tracfone, Total Wireless, Simple Mobile, Walmart Family Mobile, Net10, GoSmart, and Page Plus, Verizon is extending service end dates to January 18, 2025
IRVINE, Calif., Jan. 09, 2025 (GLOBE NEWSWIRE) -- In response to the devastating windstorm and wildfires across Southern California, Verizon is waiving prepaid and postpaid call/text/data usage incurred from January 9 - January 18, for California’s residents in Los Angeles, Orange, Riverside, San Bernardino, San Diego and Ventura counties. This will bring relief to the thousands of consumer and small business customers* who rely on their mobile devices now more than ever.
Verizon’s prepaid brands, including Straight Talk, Tracfone, Total Wireless, Simple Mobile, Walmart Family Mobile, Net10, GoSmart, and Page Plus are extending service end dates to January 18, 2025 for customers in the impacted counties. Verizon will also waive domestic call, text, and data usage for Verizon Prepaid users on metered plans.
| California: | |
| Los Angeles | San Bernardino |
| Orange | San Diego |
| Riverside | Ventura |
Customers do not have to take any action for these usage charges to be waived and customers whose bill cycles have already closed will have such charges automatically credited back.
This offer extends to all postpaid consumer and Verizon Small Business customers in the affected counties. No action is needed— overages will be automatically credited.
Wildfire conditions and Public Safety Power Shutoffs in the Los Angeles area have caused service interruptions for some customers. Our engineers are working quickly and safely, coordinating with local public agencies to aggressively deploy portable generators and mitigate impacts for those customers affected across the area.
*Verizon small business customers include customers with 50 lines or less.
Verizon Communications Inc. (NYSE, Nasdaq: VZ) powers and empowers how its millions of customers live, work and play, delivering on their demand for mobility, reliable network connectivity and security. Headquartered in New York City, serving countries worldwide and nearly all of the Fortune 500, Verizon generated revenues of
VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media contacts and other resources are available at verizon.com/news. News releases are also available through an RSS feed. To subscribe, visit www.verizon.com/about/rss-feeds/.
Media contact:
Alexis Madrigal
alexis.madrigal@verizon.com
FAQ
What relief measures is Verizon (VZ) offering for Southern California wildfire victims?
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What is Verizon (VZ) doing about power outages in Los Angeles during the 2025 wildfires?
Do customers need to apply for Verizon's (VZ) wildfire relief benefits?
