Verint and Five9 Deepen Partnership to Deliver AI-Driven Customer Experiences
Verint and Five9 have announced a deeper partnership through a new cloud-to-cloud platform integration focused on AI market leadership. This integration delivers tangible business outcomes to organizations with full cloud-to-cloud connectivity. The partnership aims to make it easier for customers to integrate the Five9 Intelligent CX Platform with Verint Cloud Solutions.
Key points:
- Native cloud-to-cloud integration fully supported by Five9
- Enhanced partner ecosystem for both organizations
- Seamless access to industry-leading technologies in the cloud
- Superior control and choice for customers in selecting and deploying CX automation solutions
This collaboration strengthens both companies' commitment to providing customers with best-fit technology solutions backed by professional services and support staff.
Verint e Five9 hanno annunciato una partnership più profonda attraverso una nuova integrazione piattaforma cloud-to-cloud focalizzata sulla leadership nel mercato dell'IA. Questa integrazione offre risultati aziendali tangibili alle organizzazioni con una completa connettività cloud-to-cloud. L'obiettivo della partnership è semplificare l'integrazione della Piattaforma CX Intelligente di Five9 con le Soluzioni Cloud di Verint.
Punti chiave:
- Integrazione cloud-to-cloud nativa completamente supportata da Five9
- Eco-sistema partner migliorato per entrambe le organizzazioni
- Accesso fluido a tecnologie leader del settore nel cloud
- Maggiore controllo e scelta per i clienti nella selezione e implementazione di soluzioni di automazione CX
Questa collaborazione rafforza l'impegno di entrambe le aziende a fornire ai clienti soluzioni tecnologiche ottimali supportate da servizi professionali e personale di supporto.
Verint y Five9 han anunciado una asociación más profunda a través de una nueva integración de plataforma en la nube centrada en el liderazgo en el mercado de IA. Esta integración ofrece resultados empresariales tangibles a las organizaciones con conectividad completa entre nubes. La asociación busca facilitar a los clientes la integración de la Plataforma CX Inteligente de Five9 con las Soluciones en la Nube de Verint.
Puntos clave:
- Integración nativa de nube a nube completamente soportada por Five9
- Mejora del ecosistema de socios para ambas organizaciones
- Acceso sin interrupciones a tecnologías líderes en la industria en la nube
- Mayor control y opciones para los clientes al seleccionar e implementar soluciones de automatización CX
Esta colaboración refuerza el compromiso de ambas empresas de proporcionar a los clientes soluciones tecnológicas adecuadas respaldadas por servicios profesionales y personal de apoyo.
Verint와 Five9는 AI 시장 리더십에 초점을 맞춘 새로운 클라우드 간 플랫폼 통합을 통해 더 깊은 파트너십을 발표했습니다. 이 통합은 클라우드 간 완전한 연결성을 통해 조직에 가시적인 비즈니스 성과를 제공합니다. 파트너십의 목표는 고객이 Five9 인텔리전트 CX 플랫폼과 Verint 클라우드 솔루션을 쉽게 통합할 수 있도록 하는 것입니다.
핵심 사항:
- Five9에 의해 완전히 지원되는 네이티브 클라우드 간 통합
- 두 조직을 위한 강화된 파트너 생태계
- 클라우드에서 업계를 선도하는 기술에 원활하게 접근
- CX 자동화 솔루션 선택 및 배포 시 고객에게 우수한 제어 및 선택권 제공
이 협력은 고객에게 전문 서비스와 지원 직원이 뒷받침하는 최적의 기술 솔루션을 제공하겠다는 두 회사의 약속을 강화합니다.
Verint et Five9 ont annoncé un partenariat approfondi à travers une nouvelle intégration de plateforme cloud à cloud axée sur la leadership sur le marché de l'IA. Cette intégration fournit des résultats commerciaux tangibles aux organisations grâce à une connectivité cloud à cloud complète. L'objectif de ce partenariat est de faciliter l'intégration de la Plateforme CX Intelligente de Five9 avec les Solutions Cloud de Verint.
Points clés :
- Intégration cloud à cloud native entièrement prise en charge par Five9
- Écosystème de partenaires amélioré pour les deux organisations
- Accès fluide aux technologies de pointe dans le cloud
- Meilleur contrôle et choix pour les clients dans le choix et le déploiement de solutions d'automatisation CX
Cette collaboration renforce l'engagement des deux entreprises à fournir aux clients des solutions technologiques adaptées soutenues par des services professionnels et un personnel de soutien.
Verint und Five9 haben eine tiefere Partnerschaft durch eine neue Cloud-to-Cloud-Plattformintegration bekannt gegeben, die sich auf die Führung im KI-Markt konzentriert. Diese Integration liefert greifbare Geschäftsergebnisse für Organisationen mit vollständiger Cloud-zu-Cloud-Konnektivität. Ziel der Partnerschaft ist es, den Kunden die Integration der Five9 Intelligent CX Platform mit den Verint Cloud Solutions zu erleichtern.
Wichtige Punkte:
- Native Cloud-to-Cloud-Integration, die vollständig von Five9 unterstützt wird
- Erweiterte Partner-Ökosysteme für beide Organisationen
- Nahtloser Zugriff auf führende Technologien in der Cloud
- Überlegene Kontrolle und Wahlmöglichkeiten für Kunden bei der Auswahl und Implementierung von CX-Automatisierungslösungen
Diese Zusammenarbeit stärkt das Engagement beider Unternehmen, den Kunden optimale technologische Lösungen zu bieten, unterstützt durch professionelle Dienstleistungen und Unterstützungspersonal.
- New cloud-to-cloud platform integration enhancing AI market leadership
- Improved ease of integration between Five9 Intelligent CX Platform and Verint Cloud Solutions
- Enhanced partner ecosystem providing customers with more options and flexibility
- Potential for increased business opportunities through expanded product offerings
- None.
Customers Now Benefit from Native Cloud-to-Cloud Platform Integration and Seamless Support
“With this deepened partnership, we are making it easier than ever for customers to integrate the Five9 Intelligent CX Platform with Verint Cloud Solutions,” said Five9’s Jake Butterbaugh, senior vice president, International Sales and Global Partners. “We remain committed to giving our customers choice for best-fit technology solutions backed by industry-leading professional services and support staff. This native cloud-to-cloud integration, fully supported by Five9, is a testament to our strong and enduring partnership as we help companies set new standards for excellence in customer experience.”
“Building on our long-standing partnership, the new cloud-to-cloud connectivity makes it easier for our customers to achieve tangible AI business outcomes, now,” commented Verint’s John Bourne, senior vice president, Global Channels and Alliances.
The deepened partnership enhances the partner ecosystem of both organizations. This provides customers with seamless access to industry-leading technologies in the cloud from both Verint and Five9, helping to ensure that customers of both companies have superior control and choice in selecting and deploying CX automation solutions.
Visit Verint Open Platform and Five9 to learn more.
About Five9
The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by 2,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.
For more information, visit www.five9.com.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
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Media Relations
Sue Huss
sue.huss@verint.com
Hannah Blackington, Five9
Hannah.blackington@five9.com
Investor Relations
Matthew Frankel
matthew.frankel@verint.com
Source: Verint and Five9
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