Twilio Named a Leader in 2024 Gartner® Magic Quadrant™ for Communications Platform as a Service

Rhea-AI Summary

Twilio (NYSE: TWLO) has been recognized as a Leader in the 2024 Gartner Magic Quadrant for CPaaS for the second consecutive year. The accolade is based on its Completeness of Vision and Ability to Execute. Twilio's CPaaS platform is trusted by major brands like eBay, Electrolux, and Stripe, offering services across Messaging, Voice, and Email. Recent enhancements include Unified Profiles for customer data integration, Agent Copilot for automation, and advanced Voice Intelligence for call analytics. This recognition underscores Twilio's focus on innovation and customer success in the evolving AI landscape.

Positive

• Twilio recognized as a Leader in the 2024 Gartner Magic Quadrant for CPaaS for the second consecutive year.
• Twilio achieved the highest position for Ability to Execute among competitors.
• Introduction of new capabilities such as Unified Profiles, Agent Copilot, and Voice Intelligence.
• Twilio's platform is trusted by major brands including eBay, Electrolux, and Stripe.

Negative

• None.

Recognized for Completeness of Vision and Ability to Execute

SAN FRANCISCO--(BUSINESS WIRE)-- Twilio Inc. (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced that it has been recognized by Gartner® as a Leader in the Magic Quadrant™ for Communications Platform as a Service (CPaaS), for its CPaaS platform¹ for the second consecutive year. Twilio was positioned the highest among others for our “Ability to Execute.” The evaluation was based on specific criteria that analyzed the company’s overall Completeness of Vision and Ability to Execute.

Customers like eBay, Electrolux, Intuit, Mercado Libre, Stripe, and thousands more build their trusted communications with Twilio’s CPaaS platform with offerings across Messaging, Voice, Email and more. In the last year, Twilio has introduced the following new capabilities across its product portfolio to help businesses reimagine their customer engagement:

• Unified Profiles allows Twilio Flex customers to create a single, complete view of the customer, powered by Segment, enabling the collection and activation of real-time, consented data for personalized interactions.
• Agent Copilot leverages data from United Profiles and large language models (LLMs) to empower agents with automation and boost productivity.
• Programmable Voice enhancements, including Voice Intelligence now generally available, which uses generative and predictive AI to enhance voice communications by providing deep insights and analytics from customer calls.
• Verify and Verify Fraud Guard features, including a fully managed turnkey API that verifies users over multiple channels at scale and continues to offer customers a 100% guarantee against SMS Pumping Fraud.

“Twilio helped create the CPaaS category, and now as we enter the Industrial Revolution of AI, we’re merging our developer expertise and data at scale to define what comes next: omnipersonalization on one trusted, simple, and smart customer engagement platform,” said Inbal Shani, Chief Product Officer of Communications, Twilio. “We obsess over our customers and their goals. We believe this recognition as a Leader in the Gartner Magic Quadrant for CPaaS for the second year in a row is a testament to our focus, innovation and ability to execute for our customers’ mission-critical success.”

Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. The research enables you to get the most from market analysis in alignment with your unique business and technology needs.

View a complimentary copy of the Magic Quadrant report to learn more about Twilio’s recognition at https://www.twilio.com/en-us/report/gartner-mq-cpaas-2024.

Additional Resources

• Explore the blog for more on Twilio’s Customer Engagement Platform
• Follow Twilio on LinkedIn and X

Gartner disclaimer

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of the Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.

About Twilio

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers. For more information about Twilio (NYSE: TWLO), visit: www.twilio.com.

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¹ Source: Gartner, “Magic Quadrant for CPaaS,” Lisa Unden-Farboud, Ajit Patankar, Pankil Sheth, Brian Doherty, 25 June 2024.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240627267615/en/

Press Contact

press@twilio.com

Source: Twilio Inc.

FAQ

What recognition did Twilio (TWLO) receive from Gartner in 2024?

Twilio was recognized as a Leader in the 2024 Gartner Magic Quadrant for CPaaS.

Why was Twilio (TWLO) named a Leader in the Gartner Magic Quadrant for CPaaS?

Twilio was named a Leader due to its Completeness of Vision and Ability to Execute for its CPaaS platform.

Which companies rely on Twilio's (TWLO) CPaaS platform?

Companies such as eBay, Electrolux, Intuit, Mercado Libre, and Stripe rely on Twilio's CPaaS platform.

What new capabilities has Twilio (TWLO) introduced recently?

Twilio has introduced Unified Profiles, Agent Copilot, and Voice Intelligence among other capabilities.

How does Twilio (TWLO) enhance voice communications?

Twilio enhances voice communications using Voice Intelligence, which provides deep insights and analytics from customer calls.

What is the significance of Twilio's (TWLO) Unified Profiles feature?

Unified Profiles allows Twilio Flex customers to create a single, complete view of the customer, enabling personalized interactions.