Twilio Announces the Winners of Its First Annual Excellence in Engagement Awards
Twilio (NYSE: TWLO) has announced the winners of its first Excellence in Engagement Awards, recognizing organizations that excel in customer engagement and personalization. The awards highlight the significant gap between business and consumer perspectives on customer experience, with 84% of businesses claiming excellent service while only 54% of consumers agree.
The winners include: Best Buy for implementing Flex and Programmable Voice platform; CLEAR for utilizing Verify and Lookup APIs; Rocket Mortgage for leveraging Programmable Voice, SMS, and Customer Data Platform; Vineyard Vines for personalized customer journeys; and Zillow for powering their 'Connections' platform with Twilio's communication tools.
The honorees will be celebrated at Twilio's annual SIGNAL conference on May 14-15, showcasing innovative approaches to improving customer experiences across retail, healthcare, financial services, and real estate sectors.
Twilio (NYSE: TWLO) ha annunciato i vincitori dei suoi primi Excellence in Engagement Awards, riconoscendo le organizzazioni che eccellono nell'engagement e nella personalizzazione del cliente. I premi evidenziano il significativo divario tra le prospettive aziendali e quelle dei consumatori riguardo all'esperienza del cliente, con l'84% delle aziende che afferma di offrire un servizio eccellente, mentre solo il 54% dei consumatori concorda.
I vincitori includono: Best Buy per l'implementazione della piattaforma Flex e Programmable Voice; CLEAR per l'utilizzo delle API Verify e Lookup; Rocket Mortgage per l'uso di Programmable Voice, SMS e Customer Data Platform; Vineyard Vines per i percorsi personalizzati dei clienti; e Zillow per aver potenziato la loro piattaforma 'Connections' con gli strumenti di comunicazione di Twilio.
I premiati saranno celebrati durante la conferenza annuale SIGNAL di Twilio, che si svolgerà il 14-15 maggio, mettendo in mostra approcci innovativi per migliorare le esperienze dei clienti nei settori retail, sanitario, dei servizi finanziari e immobiliare.
Twilio (NYSE: TWLO) ha anunciado los ganadores de sus primeros Excellence in Engagement Awards, reconociendo a las organizaciones que sobresalen en el compromiso y la personalización del cliente. Los premios destacan la significativa brecha entre las perspectivas empresariales y las de los consumidores sobre la experiencia del cliente, con un 84% de las empresas afirmando ofrecer un servicio excelente, mientras que solo el 54% de los consumidores está de acuerdo.
Los ganadores incluyen: Best Buy por implementar la plataforma Flex y Programmable Voice; CLEAR por utilizar las API Verify y Lookup; Rocket Mortgage por aprovechar Programmable Voice, SMS y Customer Data Platform; Vineyard Vines por sus trayectorias personalizadas de clientes; y Zillow por potenciar su plataforma 'Connections' con las herramientas de comunicación de Twilio.
Los homenajeados serán celebrados en la conferencia anual SIGNAL de Twilio, que se llevará a cabo el 14 y 15 de mayo, mostrando enfoques innovadores para mejorar las experiencias del cliente en los sectores de retail, salud, servicios financieros e inmobiliaria.
트윌리오 (NYSE: TWLO)는 고객 참여 및 개인화에서 뛰어난 조직을 인정하는 최초의 Excellence in Engagement Awards 수상자를 발표했습니다. 이 상은 고객 경험에 대한 기업과 소비자의 관점 사이의 중요한 격차를 강조하며, 84%의 기업이 우수한 서비스를 제공한다고 주장하는 반면, 소비자 중에는 단 54%만이 이에 동의합니다.
수상자는 다음과 같습니다: 베스트바이는 Flex 및 Programmable Voice 플랫폼을 구현한 공로로; CLEAR는 Verify 및 Lookup API를 활용한 공로로; 로켓 모기지는 Programmable Voice, SMS 및 Customer Data Platform을 활용한 공로로; 바인야드 바인즈는 개인화된 고객 여정을 제공한 공로로; 그리고 질로우는 Twilio의 커뮤니케이션 도구로 'Connections' 플랫폼을 강화한 공로로 수상했습니다.
수상자는 5월 14-15일에 열리는 Twilio의 연례 SIGNAL 컨퍼런스에서 축하받을 예정이며, 소매, 의료, 금융 서비스 및 부동산 분야에서 고객 경험을 개선하기 위한 혁신적인 접근 방식을 선보일 것입니다.
Twilio (NYSE: TWLO) a annoncé les lauréats de ses premiers Excellence in Engagement Awards, reconnaissant les organisations qui excellent dans l'engagement client et la personnalisation. Les prix mettent en avant l'écart significatif entre les perspectives des entreprises et des consommateurs sur l'expérience client, avec 84 % des entreprises affirmant offrir un excellent service, tandis que seulement 54 % des consommateurs sont d'accord.
Les lauréats incluent : Best Buy pour la mise en œuvre de la plateforme Flex et Programmable Voice ; CLEAR pour l'utilisation des API Verify et Lookup ; Rocket Mortgage pour l'utilisation de Programmable Voice, SMS et Customer Data Platform ; Vineyard Vines pour ses parcours clients personnalisés ; et Zillow pour avoir renforcé leur plateforme 'Connections' avec les outils de communication de Twilio.
Les lauréats seront célébrés lors de la conférence annuelle SIGNAL de Twilio, qui se tiendra les 14 et 15 mai, mettant en avant des approches innovantes pour améliorer les expériences clients dans les secteurs de la vente au détail, de la santé, des services financiers et de l'immobilier.
Twilio (NYSE: TWLO) hat die Gewinner seiner ersten Excellence in Engagement Awards bekannt gegeben, die Organisationen auszeichnen, die in der Kundenbindung und Personalisierung herausragend sind. Die Auszeichnungen heben die signifikante Kluft zwischen den Perspektiven von Unternehmen und Verbrauchern in Bezug auf das Kundenerlebnis hervor, wobei 84% der Unternehmen behaupten, einen exzellenten Service anzubieten, während nur 54% der Verbraucher dem zustimmen.
Die Gewinner sind: Best Buy für die Implementierung der Flex- und Programmable Voice-Plattform; CLEAR für die Nutzung der Verify- und Lookup-APIs; Rocket Mortgage für die Nutzung von Programmable Voice, SMS und Customer Data Platform; Vineyard Vines für personalisierte Kundenreisen; und Zillow für die Stärkung ihrer 'Connections'-Plattform mit den Kommunikationswerkzeugen von Twilio.
Die Geehrten werden auf der jährlichen SIGNAL-Konferenz von Twilio am 14. und 15. Mai gefeiert, wo innovative Ansätze zur Verbesserung der Kundenerfahrungen in den Bereichen Einzelhandel, Gesundheitswesen, Finanzdienstleistungen und Immobilien vorgestellt werden.
- Strong adoption of Twilio's solutions by major enterprise clients
- Successful implementation across diverse industries (retail, finance, real estate)
- Integration of advanced features including AI, voice, SMS, and data analytics
- Significant gap between business perception and customer satisfaction (84% vs 54%)
Top brands Best Buy, CLEAR, Rocket Mortgage, Vineyard Vines, and Zillow are honored for their innovative approach to customer engagement
Twilio honored businesses in five categories, with each winner demonstrating exceptional use of Twilio’s products to create meaningful, scalable customer experiences. This year’s honorees are Best Buy, CLEAR, Rocket Mortgage, Vineyard Vines, and Zillow.
“These brands share Twilio’s vision of a world where every digital interaction between brands and consumers is amazing,” said Chris Koehler, CMO of Twilio. “The winners represent the best in customer experience in their respective industries and it’s inspiring to see how they are using Twilio products to reimagine customer interactions and drive better outcomes – from making it easier to shop online for a new TV, to simplifying communications in the home buying process, and so much more. I look forward to seeing what’s next for these brands as they continue to innovate.”
Excellence in Engagement: Rocket Mortgage
Rocket Mortgage, the nation’s largest mortgage lender, leverages Twilio’s Programmable Voice, SMS and Twilio Segment’s Customer Data Platform (CDP) to help optimize client communication. The company has built a cross-channel system that includes two-way SMS messaging, a secure outbound voice system used by 3,000 agents to connect with their clients and is in the process of developing an inbound voice system. With Twilio Segment, Rocket Mortgage is creating 360-degree client profiles to continue growing personalized communication across its campaigns.
“We are focused on establishing industry-leading, intelligent and digital-driven experiences for our clients by streamlining communication workflows, enhancing efficiency and improving service delivery,” said Papanii Okai, Executive Vice President of Product Engineering at Rocket. “Twilio’s Communications APIs and Segment CDP helped boost client response rates and conversion through personalized, automated workflows informed by our data. We’re looking forward to building on this partnership, including implementing AI use cases, to continue to Help Everyone Home.”
Excellence in Communication: Best Buy
Best Buy adopted Twilio’s Flex and Programmable Voice platform to incorporate voice, chat and video for an enhanced customer and agent experience in its Virtual Store and Customer Care programs for customers shopping or looking for support through BestBuy.com or the Best Buy app.
Excellence in Trust: CLEAR
CLEAR, the secure identity platform, leverages Twilio’s Verify and Lookup APIs as an additional layer of their comprehensive identity solution. This integration allows users to quickly prove their identity using SMS one-time passcodes (OTPs), while Lookup Identity Match enables an additional verification at a lower cost than alternative solutions.
“Our mission is to create frictionless experiences while maintaining the highest standards of security and privacy,” said Nick Peddy, Chief Technology Officer at CLEAR. “Twilio’s security solutions help match identities quickly and cost-effectively, making identity verification seamless for users. Our Members can quickly verify who they are at any moment - whether it’s going through airport security, renting a car, or signing up for social media. CLEAR envisions a future where you can always be you, both physically and digitally, wherever you go.”
Excellence in Data and AI: Vineyard Vines
Vineyard Vines, the lifestyle apparel brand best known for its smiling pink whale logo, uses Twilio Segment for personalized customer journeys, paid media targeting, and email campaigns. The company integrated Twilio Segment with Databricks to launch highly personalized campaigns powered by their unique customer data in 60 days.
“We wanted to improve results across our marketing campaigns quickly,” said Anthony Ciancio, Vice President of Data & Analytics at Vineyard Vines. “Not only were we able to get Segment deployed immediately, we met our goals in under three months, seamlessly integrating with Databricks and Listrak for more effective campaign execution. Our brand celebrates the good life, with a goal of building a smooth experience across all our channels. Twilio Segment helped us make this possible by personalizing campaigns, improving our customer engagement, and maintaining one version of the truth of our customers.”
Excellence in Optimization: Zillow
Zillow, the most visited real estate website in
“Zillow is investing in products and services to improve the experience of buying, selling, renting and financing, to help make home a reality for more people,” said Toby Roberts, SVP of Engineering & Technology at Zillow. ”Our Connections product, built on Twilio products, allows real estate agents to communicate with prospective buyers, and facilitates reliable connection and clear communication. We’ve been a Twilio customer for more than 15 years, and value their partnership and shared commitment to excellence.”
The winners and finalists of the Excellence in Engagement Awards will be honored at Twilio’s annual customer and developer conference SIGNAL on May 14-15. To register, visit https://signal.twilio.com/2025/begin.
To learn more about our awards program and how our customers are shaping the future of customer engagement, visit https://www.twilio.com/en-us/lp/excellence-in-engagement-awards.
About Twilio Inc.
Today’s leading companies trust Twilio’s Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries and territories, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers. For more information about Twilio (NYSE: TWLO) visit www.twilio.com.
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Source: Twilio Inc.
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