Cedar and Twilio Collaborate to Improve Patient Billing Experiences with AI-Powered Solutions
Twilio (NYSE: TWLO) and Cedar announced a collaboration to enhance patient financial experiences in healthcare through AI-powered solutions. Cedar is implementing Twilio's communication technology to improve healthcare billing interactions and reduce provider costs.
The integration includes three key components:
- Streamlined Communication: Using Twilio's SMS for bill notifications and appointment reminders
- Seamless Payment Experience: Integration of Twilio's Voice API and Stripe Pay Connector for secure phone payments, including FSA/HSA support
- Smart Patient Support: Implementation of Twilio's ConversationRelay service for AI-powered voice agents to handle billing inquiries
The collaboration aims to address challenges in healthcare billing, where patients struggle with multiple providers and unclear financial obligations, while providers face high administrative costs from patient inquiries. Twilio's ConversationRelay service will become HIPAA-eligible in the coming weeks.
Twilio (NYSE: TWLO) e Cedar hanno annunciato una collaborazione per migliorare le esperienze finanziarie dei pazienti nel settore sanitario attraverso soluzioni basate sull'IA. Cedar sta implementando la tecnologia di comunicazione di Twilio per migliorare le interazioni relative alla fatturazione sanitaria e ridurre i costi per i fornitori.
L'integrazione comprende tre componenti chiave:
- Comunicazione semplificata: utilizzo degli SMS di Twilio per le notifiche di fattura e i promemoria degli appuntamenti
- Esperienza di pagamento senza soluzione di continuità: integrazione dell'API vocale di Twilio e del connettore Stripe Pay per pagamenti telefonici sicuri, inclusi il supporto FSA/HSA
- Supporto intelligente per i pazienti: implementazione del servizio ConversationRelay di Twilio per agenti vocali basati su IA che gestiscono le richieste di fatturazione
La collaborazione mira a risolvere le sfide nella fatturazione sanitaria, dove i pazienti affrontano difficoltà con più fornitori e obbligazioni finanziarie poco chiare, mentre i fornitori devono affrontare elevati costi amministrativi derivanti dalle richieste dei pazienti. Il servizio ConversationRelay di Twilio diventerà conforme a HIPAA nelle prossime settimane.
Twilio (NYSE: TWLO) y Cedar anunciaron una colaboración para mejorar las experiencias financieras de los pacientes en el sector salud a través de soluciones impulsadas por IA. Cedar está implementando la tecnología de comunicación de Twilio para mejorar las interacciones de facturación en salud y reducir los costos para los proveedores.
La integración incluye tres componentes clave:
- Comunicación simplificada: uso de los SMS de Twilio para notificaciones de facturas y recordatorios de citas
- Experiencia de pago fluida: integración de la API de voz de Twilio y el conector Stripe Pay para pagos telefónicos seguros, incluyendo soporte para FSA/HSA
- Soporte inteligente para pacientes: implementación del servicio ConversationRelay de Twilio para agentes de voz impulsados por IA que manejan consultas de facturación
La colaboración tiene como objetivo abordar los desafíos en la facturación de salud, donde los pacientes luchan con múltiples proveedores y obligaciones financieras poco claras, mientras que los proveedores enfrentan altos costos administrativos por las consultas de los pacientes. El servicio ConversationRelay de Twilio será elegible para HIPAA en las próximas semanas.
트윌리오 (NYSE: TWLO)와 세다(Cedar)는 AI 기반 솔루션을 통해 의료 분야에서 환자의 재정 경험을 향상시키기 위한 협력을 발표했습니다. 세다는 트윌리오의 커뮤니케이션 기술을 구현하여 의료 청구 상호작용을 개선하고 제공자 비용을 줄이고 있습니다.
이번 통합에는 세 가지 주요 요소가 포함됩니다:
- 간소화된 커뮤니케이션: 청구 알림 및 예약 알림을 위한 트윌리오의 SMS 사용
- 원활한 결제 경험: 안전한 전화 결제를 위한 트윌리오의 음성 API와 스트라이프 페이 커넥터 통합, FSA/HSA 지원 포함
- 스마트 환자 지원: 청구 문의를 처리하기 위한 AI 기반 음성 에이전트를 위한 트윌리오의 ConversationRelay 서비스 구현
이번 협력은 환자들이 여러 제공자와 불명확한 재정 의무로 어려움을 겪고, 제공자들이 환자 문의로 인해 높은 관리 비용에 직면하는 의료 청구의 문제를 해결하는 것을 목표로 하고 있습니다. 트윌리오의 ConversationRelay 서비스는 향후 몇 주 내에 HIPAA 적격이 될 것입니다.
Twilio (NYSE: TWLO) et Cedar ont annoncé une collaboration pour améliorer les expériences financières des patients dans le secteur de la santé grâce à des solutions alimentées par l'IA. Cedar met en œuvre la technologie de communication de Twilio pour améliorer les interactions de facturation dans le domaine de la santé et réduire les coûts pour les fournisseurs.
L'intégration comprend trois éléments clés :
- Communication simplifiée : utilisation des SMS de Twilio pour les notifications de factures et les rappels de rendez-vous
- Expérience de paiement fluide : intégration de l'API vocale de Twilio et du connecteur Stripe Pay pour des paiements téléphoniques sécurisés, y compris le soutien FSA/HSA
- Support intelligent pour les patients : mise en œuvre du service ConversationRelay de Twilio pour des agents vocaux alimentés par l'IA qui gèrent les demandes de facturation
La collaboration vise à relever les défis de la facturation dans le secteur de la santé, où les patients ont du mal avec plusieurs fournisseurs et des obligations financières peu claires, tandis que les fournisseurs sont confrontés à des coûts administratifs élevés en raison des demandes des patients. Le service ConversationRelay de Twilio sera éligible à la HIPAA dans les semaines à venir.
Twilio (NYSE: TWLO) und Cedar haben eine Zusammenarbeit angekündigt, um die finanziellen Erfahrungen von Patienten im Gesundheitswesen durch KI-gestützte Lösungen zu verbessern. Cedar implementiert die Kommunikationstechnologie von Twilio, um die Interaktionen bei der Gesundheitsabrechnung zu verbessern und die Kosten für Anbieter zu senken.
Die Integration umfasst drei zentrale Komponenten:
- Vereinfachte Kommunikation: Verwendung von Twilios SMS für Rechnungsbenachrichtigungen und Terminerinnerungen
- Nahtloses Zahlungserlebnis: Integration von Twilios Voice-API und dem Stripe Pay Connector für sichere Telefonzahlungen, einschließlich Unterstützung für FSA/HSA
- Intelligente Patientenunterstützung: Implementierung von Twilios ConversationRelay-Dienst für KI-gestützte Sprachagenten zur Bearbeitung von Rechnungsanfragen
Die Zusammenarbeit zielt darauf ab, Herausforderungen bei der Gesundheitsabrechnung anzugehen, bei denen Patienten mit mehreren Anbietern und unklaren finanziellen Verpflichtungen zu kämpfen haben, während Anbieter mit hohen Verwaltungskosten aufgrund von Patientenanfragen konfrontiert sind. Der ConversationRelay-Dienst von Twilio wird in den kommenden Wochen HIPAA-qualifiziert sein.
- Integration enables new revenue streams through improved payment processing
- AI automation reduces operational costs for healthcare providers
- HIPAA compliance expansion creates healthcare market opportunities
- None.
Insights
Twilio's collaboration with Cedar represents a strategic expansion of its AI-powered communications platform into healthcare financial services, addressing the growing complexity of patient billing experiences.
This partnership leverages three key Twilio technologies: SMS capabilities for billing notifications, Voice API with Stripe Pay integration for secure payments (including FSA/HSA support), and the upcoming implementation of ConversationRelay service to power AI voice agents for patient inquiries. The upcoming HIPAA-eligibility for Twilio's ConversationRelay service is particularly notable, as it will expand the platform's utility across healthcare applications.
Financial Analyst: This partnership aligns with Twilio's strategic pivot toward industry-specific solutions and AI-driven engagement capabilities. While financial terms remain undisclosed, the partnership targets operational efficiency and cost reduction for healthcare providers—a sector struggling with administrative overhead. The collaboration demonstrates Twilio's ability to embed its communications infrastructure in specialized enterprise workflows, potentially generating recurring revenue streams through Cedar's healthcare provider network. The integration of payment processing functionality augments the value proposition beyond pure communications. However, investors should recognize this represents incremental business development rather than a transformative financial catalyst. Without disclosed contract values or revenue projections, the near-term financial impact likely remains modest relative to Twilio's
Healthcare Technology Specialist: The healthcare billing experience represents a significant pain point in the patient journey, with growing out-of-pocket costs creating friction for both patients and providers. Cedar's platform addresses this by streamlining financial communications and payment processing—areas where Twilio's engagement tools provide essential infrastructure. The implementation of conversational AI for billing inquiries addresses a high-volume, often frustrating interaction point that traditionally requires substantial human resources. By automating routine billing questions while maintaining contextual awareness, the solution potentially improves patient satisfaction while reducing provider staffing requirements. The FSA/HSA payment integration is particularly valuable, addressing the
Twilio enables Cedar to streamline communications, elevating patient service and reducing provider costs with AI-driven automation and empathetic support
Navigating healthcare bills can be overwhelming, particularly for patients managing multiple providers or facing the burden of being uninsured. Simultaneously, healthcare providers are inundated with thousands of daily inquiries from patients seeking clarity on their financial obligations, driving up administrative costs. Cedar is addressing this systemic challenge by leveraging Twilio’s scalable communications technology, seamlessly integrating it into its platform to enhance accessibility, streamline patient interactions, and create a more intuitive financial experience—while also reducing operational expenses for providers.
Cedar is leveraging Twilio’s flexible and innovative solutions to build an AI-powered patient financial experience, including:
- Streamlined Communication: Cedar utilizes Twilio’s SMS capabilities to enhance bill notifications and appointment reminders, ensuring patients receive timely and effective updates.
- Seamless Payment Experience: By integrating Twilio’s Voice API and Stripe Pay Connector, Cedar enables patients to make secure payments over the phone with interactive voice response (IVR), including support for Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA). With roughly half of FSA account holders forfeiting funds due to lack of awareness, this will help patients maximize available resources.
- Smart and Personalized Patient Support: Built on Twilio’s ConversationRelay service, Cedar later this year will be able to automate inbound patient billing calls with AI-powered voice agents that provide quick answers, reduce wait times, and improve satisfaction.
Twilio’s ConversationRelay service, which enables developers to create robust natural voice AI agents by seamlessly integrating real-time streaming, speech recognition, and interruption handling, will support HIPAA-eligible use cases in the coming weeks for healthcare providers.
"At Cedar, the patient experience is at the core of all the work we do. Our work with Twilio enables us to combine AI-powered technology and empathetic service design, transforming how providers engage with patients about their bills,” said Dugan Winkie, Head of Commercial Strategy at Cedar. "As patient out-of-pocket spending continues to rise, we’re entering a new era of healthcare billing—and we have a huge opportunity to utilize new technology, such as agentic AI, to improve experiences for patients and reduce cost for providers. By capturing context and streamlining interactions, AI will ensure human agents step in at the right moment—equipped with the full picture to deliver more meaningful, personalized care.”
"Cedar is doing the work to unlock a better financial experience, so patients and providers are less focused on billing and more on patient outcomes,” said Andy O'Dower, Vice President of Product Voice and Video at Twilio. "We’re just beginning to see the potential of how conversational AI agents can streamline billing for patients while maintaining their trust. Beyond simple IVRs, AI backed by relevant, secure data can provide the patient with context and resources to create a seamless and empathetic experience. We look forward to continuing our work with Cedar to deliver more efficiencies and value to their customers."
Cedar and Twilio onsite at HIMSS
Cedar Head of Commercial Strategy, Dugan Winkie, will join Twilio’s session at HIMSS, How to Build Intelligent Patient Engagement in 2025 on March 4 at 12:45 PM ET, alongside an executive from OhMD. They will discuss how healthcare organizations can leverage emerging technology, such as AI, to build more intelligent and connected interactions across the customer care journey. Visit Twilio at Booth #848 to learn more.
About Cedar
Cedar is the leading financial experience platform for healthcare providers who prioritize patients. Cedar delivers healthcare’s top patient financial experience platform for modern revenue cycle teams. Starting with consumer-grade technology, we offer the only platform that integrates a patient’s billing and benefits information in one simple payment experience. Our platform is a must-have for finance leaders to increase patient payments while boosting patient loyalty. To learn more, visit www.cedar.com and join us on LinkedIn, X, and YouTube.
About Twilio Inc.
Today’s leading companies trust Twilio’s Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries and territories, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers. For more information about Twilio (NYSE: TWLO), visit www.twilio.com.
Forward-Looking Statements
This press release contains forward-looking statements, including, but not limited to, statements regarding Twilio’s expectations regarding the future availability of products and solutions such as HIPAA-eligible use cases for Twilio’s ConversationRelay.
You should not rely upon forward-looking statements as predictions of future events, the outcome of which are subject to known and unknown risks, uncertainties, and other factors that may cause our actual results, performance, or achievements to differ materially from those described in the forward-looking statements, including those more fully described in our most recent filings with the Securities and Exchange Commission.
Forward-looking statements represent our beliefs and assumptions only as of the date such statements are made and we undertake no obligation to update any forward-looking statements, except as required by law.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250304590428/en/
For Twilio:
press@twilio.com
For Cedar:
Kara Spak
kara@12080group.com
Source: Twilio
FAQ
What new features will Cedar implement using Twilio's technology for healthcare billing?
How will the Twilio-Cedar partnership affect healthcare providers' operational costs?
When will Twilio's ConversationRelay service become HIPAA-eligible for healthcare use?
How does the Cedar-Twilio integration support FSA and HSA payment processing?
