TTEC Digital Named Major Contender in Everest Group's 2024 PEAK Matrix® for Mid-market Digital Transformation Services
TTEC Digital, a division of TTEC Holdings Inc. (NASDAQ: TTEC), has been named a Major Contender in the 2024 Everest Group PEAK Matrix® Assessment for Digital Transformation Services for Mid-market Enterprises. The recognition follows TTEC's earlier designation as a Leader in Everest Group's 2024 Customer Experience Management Services assessment. The evaluation highlights TTEC Digital's strengths in delivering value through digital services, client relationships, and strategic market approach. The company's focus includes leveraging AI, data analytics, and automation to enhance customer experience for mid-market enterprises.
TTEC Digital, una divisione di TTEC Holdings Inc. (NASDAQ: TTEC), è stata nominata Contender Principale nella valutazione PEAK Matrix® 2024 del Everest Group per i servizi di trasformazione digitale per le imprese di medie dimensioni. Questo riconoscimento segue la precedente designazione di TTEC come Leader nella valutazione dei servizi di gestione dell'esperienza del cliente del 2024 del Everest Group. La valutazione evidenzia i punti di forza di TTEC Digital nel fornire valore attraverso servizi digitali, relazioni con i clienti e un approccio strategico al mercato. L'attenzione dell'azienda include l'utilizzo di AI, analisi dei dati e automazione per migliorare l'esperienza del cliente per le imprese di medie dimensioni.
TTEC Digital, una división de TTEC Holdings Inc. (NASDAQ: TTEC), ha sido nombrada Principal Competidor en la Evaluación PEAK Matrix® 2024 del Everest Group para Servicios de Transformación Digital para Empresas de Mercado Medio. Este reconocimiento sigue a la designación anterior de TTEC como Líder en la evaluación de Servicios de Gestión de la Experiencia del Cliente 2024 del Everest Group. La evaluación destaca las fortalezas de TTEC Digital en la entrega de valor a través de servicios digitales, relaciones con clientes y un enfoque de mercado estratégico. El enfoque de la empresa incluye aprovechar IA, análisis de datos y automatización para mejorar la experiencia del cliente para empresas de mercado medio.
TTEC 디지털은 TTEC 홀딩스 Inc. (NASDAQ: TTEC)의 부서로, 중소기업을 위한 디지털 혁신 서비스에 대한 2024 에베레스트 그룹 PEAK 매트릭스® 평가에서 주요 경쟁업체로 선정되었습니다. 이번 인지는 TTEC가 2024 고객 경험 관리 서비스 평가에서 리더로 지명된 이후 이루어진 것입니다. 평가에서는 디지털 서비스, 고객 관계 및 전략적 시장 접근을 통해 가치를 전달하는 TTEC 디지털의 강점을 강조합니다. 회사의 초점은 중소기업의 고객 경험을 향상시키기 위해 AI, 데이터 분석 및 자동화를 활용하는 것입니다.
TTEC Digital, une division de TTEC Holdings Inc. (NASDAQ: TTEC), a été nommée Principal Concurrent dans l'évaluation PEAK Matrix® 2024 du groupe Everest pour les services de transformation numérique destinés aux entreprises de taille intermédiaire. Cette reconnaissance fait suite à la désignation antérieure de TTEC en tant que Leader dans l'évaluation des services de gestion de l'expérience client 2024 du groupe Everest. L'évaluation met en avant les forces de TTEC Digital à offrir de la valeur à travers des services numériques, des relations clients et une approche stratégique du marché. L'entreprise se concentre sur l'utilisation de l'IA, de l'analyse des données et de l'automatisation pour améliorer l'expérience client des entreprises de taille intermédiaire.
TTEC Digital, eine Tochtergesellschaft von TTEC Holdings Inc. (NASDAQ: TTEC), wurde als Wichtiger Mitbewerber in der PEAK Matrix®-Bewertung 2024 der Everest Group für digitale Transformationsdienste für mittelständische Unternehmen anerkannt. Diese Auszeichnung folgt auf die frühere Einstufung von TTEC als Marktführer in der Bewertung der Dienstleistungen für das Kundenmanagement der Everest Group 2024. Die Bewertung hebt die Stärken von TTEC Digital bei der Bereitstellung von Wert durch digitale Dienste, Kundenbeziehungen und eine strategische Marktansatz hervor. Der Fokus des Unternehmens liegt darauf, KI, Datenanalyse und Automatisierung zu nutzen, um die Kundenerfahrung für mittelständische Unternehmen zu verbessern.
- Recognition as Major Contender in Everest Group's 2024 PEAK Matrix for Digital Transformation Services
- Earlier recognition as Leader in Customer Experience Management Services PEAK Matrix Assessment
- None.
Everest Group's PEAK Matrix is a renowned industry benchmark that assesses service providers based on their market impact, vision, and capability. Earlier this year, TTEC was recognized as a Leader in Everest Group's 2024 Customer Experience Management Services PEAK Matrix® Assessment for the
As a Major Contender in Digital Transformation Services, TTEC Digital has demonstrated significant strengths in driving value for mid-market enterprises through its innovative digital services portfolio, strong client relationships, and strategic market approach.
"We are thrilled to be recognized by Everest Group for our ability to help enterprises create meaningful customer experience transformation through impactful services and solutions," said Dave Seybold, CEO of TTEC Digital. "This achievement reflects our commitment to providing our clients with outcome-based engagements that drive revenue growth, cost reduction, and productivity gains."
The 2024 PEAK Matrix Assessment for Digital Transformation Services evaluates digital transformation service providers across several critical dimensions, including innovation, service scope, client satisfaction, and delivery capabilities. TTEC Digital's recognition reflects its dedication to leveraging advanced technologies such as AI, data and analytics, and automation to enhance the customer experience for mid-market enterprises.
The report emphasizes TTEC Digital's ability to drive significant business outcomes through its digital transformation initiatives. It also highlights successful case studies where TTEC Digital has enabled mid-market enterprises to achieve operational efficiencies, enhanced customer experiences, and accelerated growth.
As part of its strategic roadmap, TTEC Digital continues to invest in digital innovations that enable organizations to remain agile, competitive, and customer-centric in an evolving market landscape.
For more information on digital transformation services from TTEC Digital, please visit ttecdigital.com.
About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI and analytics solutions. The Company's TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https://www.ttec.com.
View original content to download multimedia:https://www.prnewswire.com/news-releases/ttec-digital-named-major-contender-in-everest-groups-2024-peak-matrix-for-mid-market-digital-transformation-services-302310659.html
SOURCE TTEC Holdings, Inc.
FAQ
What recognition did TTEC Digital receive in Everest Group's 2024 PEAK Matrix Assessment?
What technologies does TTEC Digital (TTEC) use for customer experience enhancement?
What was TTEC's previous recognition from Everest Group in 2024?
