Teleperformance launches digital services arm TP Infinity in the U.S. to help clients build future-ready, efficient and scalable operations

Rhea-AI Summary

Teleperformance launches TP Infinity, a digital consulting arm, to optimize business processes and reduce costs. TP Infinity offers consulting, technology, data analytics, and design services, resulting in a 40% cost reduction for a global bank.

Backed by global network, TP Infinity targets an integrated approach to optimizing business processes through consulting, design and system integration services

NEW YORK, Feb. 27, 2024 /PRNewswire/ -- Teleperformance, a global leader in digital business services, today announced the U.S. launch of its digital consulting arm, TP Infinity, to help clients accelerate their business transformation and optimize operating costs.

With TP Infinity, the Company seeks to address the ongoing client demand for data-driven insights, technology and expertise to help enhance business processes, operating models and workforce strategy. TP Infinity's comprehensive portfolio spans consulting, technology, data analytics, design and creative services, combining Teleperformance's growing, global digital CX and transformation services.

Building Future-Ready, Best-in-Class Operations

TP Infinity works with clients to evaluate their business processes, and design and build an optimized operating model that reduces costs and standardizes operational practices to create efficiencies on a global scale. Initial work has resulted in almost 40% reduction in operating costs for a leading global bank with workforce optimization and digital transformation.

TP Infinity comprises of a diverse team of more than 1,000 strategists, data lovers, tech enthusiasts, creative masterminds and operations gurus operating in 20 countries across North America, South America, Europe, and Asia who are united by a common purpose: to push the boundaries of CX. 

To learn more about TP Infinity, visit www.tpinfinity.com.

ABOUT TELEPERFORMANCE GROUP

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), is a global leader in digital business services, blending the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world's biggest brands and their customers. The Group's comprehensive, AI-powered service portfolio ranges from front-office customer care to back-office functions, including Trust and Safety services that help defend both online users and brand reputation. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services.  With nearly 500,000 inspired and passionate people speaking more than 300 languages today, the Group's global scale and local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2022, Teleperformance reported consolidated revenue of €8,154 million (US$8.6 billion, based on €1 = $1.05) and net profit of €645 million. 

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017. 

Visit the Group at www.teleperformance.com.

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SOURCE Teleperformance

FAQ

What is the name of the digital consulting arm launched by Teleperformance?

Teleperformance launched TP Infinity.

What services does TP Infinity offer?

TP Infinity offers consulting, technology, data analytics, and design services.

How much reduction in operating costs was achieved for a leading global bank by TP Infinity?

Almost 40% reduction in operating costs was achieved for a leading global bank by TP Infinity.

How many countries does TP Infinity operate in?

TP Infinity operates in 20 countries across North America, South America, Europe, and Asia.