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TDCX Inc. (symbol: TDCX) is a leading provider of outsourced contact center services, offering a comprehensive range of solutions designed to enhance customer service and drive sales for multinational organizations. Our operations span across state-of-the-art contact centers located in Singapore, Hong Kong, Malaysia, Thailand, the Philippines, China, and Japan. As part of the WPP Group, TDCX has established a robust track record of success in diverse sectors including airlines, luxury goods, insurance, banking, and technology.
Our core business is segmented into three key service offerings:
- Omnichannel CX Solutions: We deliver seamless and engaging customer experiences across all channels, ensuring consistency and satisfaction.
- Sales and Digital Marketing Services: Our expertise in sales acceleration and digital marketing helps clients achieve their revenue goals effectively.
- Content, Trust, and Safety Services: We ensure that our clients' digital platforms are safe and trustworthy, enhancing user engagement and loyalty.
In addition to these primary services, TDCX provides a variety of other client-centric solutions, including:
- Workspace provision at our offices for ongoing campaigns
- Human resource and administration services
Our success is built on a foundation of recruiting the right talent, offering comprehensive training and development programs, and maintaining rigorous quality assurance standards. Our advanced infrastructure and robust analytics systems empower our employees to exceed performance expectations and uphold the highest standards of service quality.
We remain committed to innovation and excellence, continually advancing our service offerings to meet the evolving needs of our clients.