TDCX Grows in Europe With Two New Healthtech Clients
- TDCX's addition of new clients in the healthtech sector and its revenue growth in Europe indicate positive business prospects.
- TDCX's specialization in managing complex customer interactions and ability to deliver CX outcomes contribute to its success in breaking into new verticals.
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Healthtech a new vertical for its European business
Ms. Sophie Chelmick, Executive Vice President, EMEA, TDCX (Photo: Business Wire)
The new clients are both from the healthcare technology (healthtech) sector, a vertical that TDCX is making inroads into. For one client, TDCX will be providing customer support to individuals with specific medical needs and for the other, helping medical practitioners understand how to use sophisticated medical devices. TDCX will also be supporting both clients in customer feedback management, process improvement, and training and development.
TDCX’s ability to break into new verticals such as healthtech stems from its specialization in managing complex customer interactions, ability to deliver CX outcomes through its high-performing talent and agility in meeting client requirements. In just 12 weeks, TDCX will put together a team of skilled multilingual CX professionals and train them to serve customers across four European countries, namely the
Mr. Laurent Junique, Founder and CEO of TDCX said, “Europe is a strategically important market for us. It not only has the right conditions for an outsourcing location but also several tailwinds. This includes the growth in sectors such as healthtech, gaming and e-commerce and a desire among companies to focus on their core business for greater efficiency. Such factors are driving the growth of the customer experience market in
“Over the last few years, we have built up our capabilities in
Eighty-five per cent increase in year-on-year revenue for
TDCX has invested in talent, office space, and technology infrastructure to boost its competitiveness and to support the company’s growing operations in
In the first half of 2023, TDCX has already seen an 85 per cent year-on-year increase in revenue from
Ms. Sophie Chelmick, Executive Vice President, EMEA, TDCX, said, "We are proud to be supporting two global brands in driving exceptional CX in
“Backed by our proven track record, a team of experienced CX specialists, distinctive people management approach, and welcoming workspaces, I am confident that we will continue to build on our strengths and grow in the market. We will do this by constantly innovating, expanding our reach, and delivering outstanding results for our clients.”
To support its expanding operations, TDCX plans to grow its workforce in
TDCX is continually seeking talented individuals to join the team. Interested individuals can find out more at: https://www.tdcx.com/careers/
About TDCX
TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence and its global footprint. It serves clients in fintech, gaming, technology, travel and hospitality, digital advertising and social media, streaming and e-commerce. TDCX’s expertise and strong footprint in
TDCX’s commitment to delivering positive outcomes for our clients extends to its role as a responsible corporate citizen. Its Corporate Social Responsibility program focuses on positively transforming the lives of its people, its communities and the environment.
TDCX employs more than 18,700 employees across 30 campuses globally, specifically in
1 Source: Europe Customer Experience Management Market Forecast to 2028, Business Market Insights.
View source version on businesswire.com: https://www.businesswire.com/news/home/20231001663202/en/
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Source: TDCX INC.