SolarWinds Attends SITS 2024 in London

Rhea-AI Summary

SolarWinds (NYSE:SWI) to showcase IT service management solutions at SITS event in London. The company aims to improve IT operations, ticket resolution, and service standards with its easy-to-use ITSM portfolio. SolarWinds Service Desk customers saved 23 hours per week on average and handled 19% more tickets per IT agent.

Visit Booth #550 for product demos with SolarWinds engineers and experts

CORK, Ireland--(BUSINESS WIRE)-- SolarWinds (NYSE:SWI), a leading provider of simple, powerful, secure observability and IT management software, today announced it will attend SITS, Europe’s leading event for IT service management (ITSM), service desk, and IT support professionals. SolarWinds will showcase its easy-to-use ITSM product portfolio on April 17 – 18 at ExCeL London.

“Evolving tech landscapes and modernization efforts are driving complexity in today’s hybrid IT environments. This makes it difficult for IT teams to quickly identify and resolve incidents while meeting the rapidly changing and accelerating demands of the business,” said Rob Johnson, vice president of solutions engineering at SolarWinds. “At SITS, we’ll showcase how SolarWinds IT service management solutions can improve the management of IT operations and the prioritization of support cases, helping accelerate ticket resolution and elevating service standards.”

Visit booth #550 for live product demonstrations from SolarWinds^® solutions engineers and product experts, and learn how SolarWinds ITSM solutions can improve IT outcomes, service delivery, and employee satisfaction. The SolarWinds ITSM portfolio includes SolarWinds Service Desk, an AI-powered solution built to create better alignment between business needs and IT services by unifying service management and incident reporting. The cloud solution has been described as easy to use while providing quick time to value. A survey¹ found the average SolarWinds Service Desk customer saved 23 hours per week due to reduced ticket volume—nearly the equivalent of adding an extra employee to their team—and reported the ability to handle an average of 19% more tickets per IT agent.

Customers can enhance and personalize Service Desk through integrations with more than 200 popular cloud applications. When deployed alongside SolarWinds observability solutions, organizations can rapidly address operational issues by automatically forwarding observability alerts to SolarWinds Service Desk, streamlining incident management.

Other solutions in the SolarWinds ITSM portfolio include SolarWinds Web Help Desk^®, SolarWinds Dameware^® Remote Everywhere, SolarWinds Dameware Remote Support, and SolarWinds Dameware Mini Remote Control.

Additional Resources

• SolarWinds ITSM Solutions
• SolarWinds Hybrid Cloud Observability

Connect with SolarWinds

• THWACK^®
• Facebook^®
• LinkedIn^®
• YouTube^®
• Instagram^®
• Threads

#SWI
#SWIevents
#SWIitsm
#SWIproducts

About SolarWinds

SolarWinds (NYSE:SWI) is a leading provider of simple, powerful, secure observability and IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid network environments. We continuously engage with IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs) to understand the challenges they face in maintaining high-performing and highly available hybrid IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK community, allow us to address customers’ needs now and in the future. Our focus on the user and our commitment to excellence in end-to-end hybrid IT management have established SolarWinds as a worldwide leader in solutions for observability, IT service management, application performance, and database management. Learn more today at www.solarwinds.com.

The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks of) their respective companies.

¹ SolarWinds Service Desk Customer Report - Survey | SolarWinds SolarWinds Service Desk Customer Report, SolarWinds. (Published 8/29/2023; Accessed 2/04/2024)

The report surveyed 163 customers, representing companies from 100 to 10,000 employees

© 2024 SolarWinds Worldwide, LLC. All rights reserved.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240404818315/en/

Media Contacts

Ben Smith

Wildfire

Phone: +44 0208 408 8000

solarwinds@wildfirepr.com



Jenne Barbour

SolarWinds

Phone: +1-512-498-6804

pr@solarwinds.com



Investor Relations

Tim Karaca

SolarWinds

Phone: +1-512-498-6739

ir@solarwinds.com

Source: SolarWinds Worldwide, LLC.

FAQ

What is SolarWinds' ticker symbol?

SolarWinds' ticker symbol is SWI.

When and where will SolarWinds showcase its ITSM solutions?

SolarWinds will showcase its ITSM solutions on April 17 – 18 at ExCeL London.

How can SolarWinds ITSM solutions improve IT operations?

SolarWinds ITSM solutions can improve IT operations by enhancing the management of IT operations and prioritizing support cases.

What are the benefits of SolarWinds Service Desk?

SolarWinds Service Desk can save an average of 23 hours per week for customers by reducing ticket volume and increase ticket handling capacity by 19% per IT agent.

What are the key components of SolarWinds ITSM portfolio?

Key components of SolarWinds ITSM portfolio include SolarWinds Service Desk, SolarWinds Web Help Desk, SolarWinds Dameware Remote Everywhere, SolarWinds Dameware Remote Support, and SolarWinds Dameware Mini Remote Control.