ServiceSource Accelerates Digital Inside Sales Transformation for Cloud-Based Communications Company

Rhea-AI Summary

ServiceSource International (NASDAQ: SREV) has expanded its digital Inside Sales program with a leading cloud communications client, focusing on enhancing go-to-market strategies. The client, a market leader growing over 30% annually, initially partnered with ServiceSource in Q4 2020. The success of the initial deployment led to an agreement to triple the program's size. Gary B. Moore, CEO, highlighted the trend towards outsourced inside sales solutions to drive growth, demonstrating ServiceSource's capability in delivering effective sales strategies that foster client market expansion.

Positive

• Expansion of Inside Sales program indicates strong client demand for services.
• Client's annual growth rate exceeding 30% suggests a robust market position.

Negative

• None.

ServiceSource International, Inc. (NASDAQ: SREV), the customer journey experience company, today announced it has successfully expanded its digital Inside Sales program with a cloud communications client to further support their go-to-market acceleration.

The client is a market leader, helping thousands of businesses build deeper connections with their customers and processing billions of calls each year. Growing more than 30 percent annually and with ambitious plans to build on its strong sales momentum, the client initially engaged ServiceSource in the fourth quarter of 2020 to deploy a digitally-enabled inside sales motion. Based on the rapid success of the initial deployment using ServiceSource’s High Performance Selling process, the companies recently agreed to triple the size and scope of the initial program.

“We are seeing more companies turn to outsourced inside sales solutions as they seek to gain access to the skilled resources, capabilities, and technical expertise necessary to scale effectively when growth opportunities present themselves,” said Gary B. Moore, chairman and chief executive officer, ServiceSource. “We met and exceeded our client’s needs quickly using deep integration with their internal teams and processes, and built confidence to expand our engagement early in the relationship. Through this expanded partnership, our client has gained scale for its go-to-market initiatives and the expertise to position their innovative products to aggressively win market share.”

About ServiceSource

ServiceSource International, Inc. (NASDAQ: SREV) is a global outsourced go-to-market services provider that accelerates B2B digital sales and customer success transformation. Our expert sales professionals, data-powered insights and proven methodologies scale and reimagine customer journey experiences (CJX™) into profitable business outcomes. Backed by more than 20 years of experience, ServiceSource drives billions of dollars in client value annually, conducting commerce in 45 languages and 178 countries. To learn more about how we design, develop and manage CJX solutions that transform the agility, speed, efficiency and value of our clients’ growth initiatives, visit www.servicesource.com.

Connect with ServiceSource:
Website: http://www.servicesource.com/
LinkedIn: https://www.linkedin.com/company/servicesource/
Twitter: https://twitter.com/servicesource

Forward-Looking Statements

This press release contains forward-looking statements, including statements regarding future expansions and our ability to enable our client to increase market share or achieve future growth. These forward-looking statements are based on our current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from our forward-looking statements. Those risks and uncertainties include that we may be unable to attract and retain the highly skilled employees we need to support our planned growth; changes in market conditions that impact our ability to sell our solutions and/or generate service revenue on our clients’ behalf; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission’s website at https://www.sec.gov. All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

Trademarks

ServiceSource®, and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.

View source version on businesswire.com: https://www.businesswire.com/news/home/20210630005227/en/

FAQ

What is the significance of ServiceSource's recent press release regarding SREV?

ServiceSource announced the expansion of its Inside Sales program with a major client, indicating increased demand for its services.

How did ServiceSource's client perform prior to the partnership?

The client has been growing more than 30% annually, suggesting a strong market position.

What does the expansion of the Inside Sales program mean for ServiceSource's future?

The expansion signals confidence in ServiceSource's capabilities and potential for further market growth.

When did ServiceSource's client first engage the company for Inside Sales services?

The client began working with ServiceSource in the fourth quarter of 2020.

What are the potential risks mentioned in the press release for ServiceSource?

Risks include the inability to attract skilled employees and changes in market conditions affecting sales.