Edgenuity Reports Success Using Smartsheet to Better Support Customers, Partners, and Employees
Smartsheet (NYSE: SMAR) announced that Edgenuity has successfully utilized its platform since 2017 to enhance customer support, streamline processes, and improve collaboration across departments. Edgenuity, a key player in online K-12 education, reported better alignment among teams, automating workflows for over 150,000 educator sign-ins and 6,500 professional development sessions. The automation has allowed Edgenuity to focus on customer interactions and elevate service delivery, highlighting the importance of efficient collaboration in educational settings.
- Edgenuity increased customer support efficiency through Smartsheet, enhancing collaboration across departments.
- Automation of workflows allowed Edgenuity to streamline processes for over 150,000 educator sign-ins and 6,500 professional development sessions.
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Smartsheet (NYSE:SMAR), the enterprise platform for dynamic work, today announced that Edgenuity, a leading provider of online curriculum and instructional services for the K–12 market, has achieved measurable success using Smartsheet to better provide support for its customers, partners, and employees. Since implementing Smartsheet in 2017, Edgenuity has seen improved collaboration and coordination across departments, and has been able to streamline processes such as account renewals and new customer onboarding.
As a leading—and rapidly growing—provider of educational services, Edgenuity needed a solution to bridge data living across multiple systems to align internal departments responsible for deploying, managing, and overseeing its operations. By collaborating with Smartsheet, the Edgenuity customer service team was better enabled to support the districts, schools, and students they serve.
“Smartsheet has allowed us to partner more closely with our third-party vendors and more effectively serve our customers. By automating purchase information updates and coordinating workflows, we can now tailor a Smartsheet solution for each vendor’s individual preferences and needs, while simultaneously meeting the needs of the Edgenuity field staff,” said John Van Portfleet, Director of Account Management at Edgenuity. “Much of the work we do at Edgenuity is in service of helping educators, students, and districts better connect and collaborate. It’s served us well to have a solution that helps elevate the way we collaborate internally as a company, as well.”
Smartsheet has assisted with connecting the data for over 150,000 educator sign-ins and over 6,500 Professional Development sessions for Edgenuity. This increased the team’s ability to cohesively work together, allowing them to focus their time on customer interaction. Smartsheet also automated workflows across multiple data sources providing Edgenuity’s service groups insights into actionable data that was not previously accessible.
“Collaboration is critical to keep all stakeholders informed and on task, but the time spent on work coming out of that collaboration can stall impactful progress,” said Gene Farrell, Chief Product Officer at Smartsheet. “Automating repetitive processes has allowed Edgenuity to execute on the most important tasks and to focus on providing a best-in-class experience to their customers.”
About Smartsheet
Smartsheet (NYSE: SMAR) is the enterprise platform for dynamic work. By aligning people and technology so organizations can move faster and drive innovation, Smartsheet enables its millions of users to achieve more. Visit www.smartsheet.com to learn more.
About Edgenuity
Edgenuity, a leading provider of online curriculum and instructional services for the K–12 market, is in use by more than 20,000 schools nationwide, including 20 of the 25 largest school districts, to meet academic goals and improve student outcomes. Edgenuity’s full suite of solutions is aimed at helping students, educators, and districts achieve success in their online and blended learning programs. For students, Edgenuity offers learning solutions including initial credit courses, honors and Advanced Placement courses, credit recovery, intervention, and test readiness. Edgenuity additionally supports educators through high-quality digital-first core curriculum provided by LearnZillion, as well as professional development solutions to help educators plan and deliver powerful, lasting learning experiences.
Forward-Looking Statements
This press release contains “forward-looking” statements that are based on our management’s beliefs and assumptions and on information currently available to management. Forward-looking statements include, but are not limited to, statements about Smartsheet’s expectations regarding possible or assumed business strategies, channel and partner strategies, potential growth and innovation opportunities, new products, and potential market opportunities.
Forward-looking statements generally relate to future events or our future financial or operating performance. Forward-looking statements include all statements that are not historical facts and can be identified by terms such as “believe,” “continue,” “could,” “potential,” “remain,” “will,” “would” or similar expressions and the negatives of those terms. Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements. These risks include, but are not limited to, risks and uncertainties related to: our ability to achieve future growth and sustain our growth rate, our ability to attract and retain talent, our ability to attract and retain customers (including government customers) and increase sales to our customers, our ability to develop and release new products and services and to scale our platform, our ability to increase adoption of our platform through our self-service model, our ability to maintain and grow our relationships with channel and strategic partners, the highly competitive and rapidly evolving market in which we participate, our ability to identify targets for, execute on, or realize the benefits of, potential acquisitions, and our international expansion strategies. Further information on risks that could cause actual results to differ materially from forecasted results is included in our filings with the US Securities and Exchange Commission (SEC), including our Quarterly Report on Form 10-Q for the fiscal quarter ended October 31, 2020 filed with the SEC on December 8, 2020. Any forward-looking statements contained in this press release are based on assumptions that we believe to be reasonable as of this date. Except as required by law, we assume no obligation to update these forward-looking statements, or to update the reasons if actual results differ materially from those anticipated in the forward-looking statements.
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