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RingCentral Reveals Platform Innovations that Help Every Organization to Embrace Hybrid Work
Rhea-AI Impact
(Low)
Rhea-AI Sentiment
(Positive)
Tags
Rhea-AI Summary
RingCentral (NYSE:RNG) has unveiled new capabilities to enhance its cloud-based business communications platform, enabling organizations to seamlessly integrate their preferred apps. These updates include new APIs for analytics and audit trails, facilitating customized workflows in hybrid work environments. The company also announced new partnerships with independent software vendors (ISVs) and significant momentum in their ISV program, highlighting the rapid growth of their platform, which now hosts over 60,000 developers and 6,500 custom applications.
Positive
Introduction of new APIs: Call performance analytics and Audit trail APIs enhance data integration and analytics capabilities for users.
Expansion of ISV partnerships broadens the ecosystem for RingCentral’s platform, potentially increasing user engagement and retention.
Growing momentum in their ISV program with new integrations expected in Q4, enhancing user experience with popular applications.
Negative
None.
BELMONT, Calif.--(BUSINESS WIRE)--
RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced new capabilities that will help organizations to bring together their preferred apps and services with a cloud-based business communications platform. The result is a solution customized to the specific needs of a company and its people working in a hybrid world. Making it easy to connect their preferred apps and services, these new enhancements include helping developers to build with RingCentral’s platform, as well as announcing a range of new Independent Software Vendor (ISV) partnerships.
“In a hybrid world, customers want to integrate their existing apps and services with their business communications platform. This helps them to run and grow their business while empowering their people to work from anywhere,” said Nat Natarajan, executive vice president of Products and Engineering at RingCentral. “This is why we’ve built an open platform that makes it easy to integrate existing and new apps with our messaging, phone, and video capabilities all built on the cloud. We are helping customers to build customized workflows for their end users, helping them to effectively work from anywhere.”
New APIs
IT organizations and users want to break down the different silos of data which require apps to integrate with one another, providing a unified experience for users. In order to do so organizations are spending millions of dollars to create custom solutions and differentiate their offerings. At RingCentral, we are focused on building a composable enterprise that enables organizations to integrate and create apps that work the way they want.
RingCentral provides customers with three different ways to access its open platform. These include:
No Code - Fastest, feature rich, pre-built apps, accessible via the RingCentral App Gallery Low Code - Balanced flexibility for developers, minimum coding, such as embeddable widgets
Pro Code - Maximum flexibility, SDK support, over 500 APIs across products
The new APIs RingCentral is announcing today include Call performance analytics and Audit trail.
According to Zeus Kerravala of ZK Research, “A wide range of application vendors have invested in low code and no code API platforms to enable the next generation composable enterprise. This enables organizations to innovate and adapt quickly to changing business needs through the assembly and combination of packaged business capabilities. With RingCentral’s latest communications APIs, organizations have the ability to create customized solutions, tailored to the rapidly evolving user demands.”
Call performance analytics API (public beta): The call performance API, currently in public beta, enables users to gather detailed calling and communications data to build a comprehensive analytics report, which can be tailored and customized to suit their needs. The API enables users to ensure proper capacity planning against call volume, optimal call handling with vital call stats such as answering time and holds, lastly centralized insights to sync data to external tools and merge with Business Intelligence for a complete understanding of calls.
Audit trail API (public beta): With the audit trail API, users have access to enterprise functionality to track system configuration changes and successful or failed logins to determine any breakages that need to be addressed. Users have the ability to query and sync log records your way and perform compliance and anomaly detection.
New Integrations
Last quarter RingCentral announced RingCentral Add-ins, which brings the applications users depend on into the RingCentral App, giving them a rich, embedded experience. From streamlining signatures to capturing engineering tasks, customers can have an interactive app experience directly within their messaging app, without toggling between multiple screens and applications. RingCentral Add-ins is experiencing rapid momentum and has new integrations ready for customers in Q4 with applications such as: Akazio, Bugsnag, GitHub, JIRA, and Trello.
Also coming in Q4 is a new customer agent and sales integration with Hubspot, where users can quickly click to dial, view call disposition, automatically log calls and more without having to leave their Hubspot environment.
RingCentral now has several new partners who have joined the company’s ISV program. Through RingCentral’s ISV partner program, the company extends offerings to partners by offering them lead retrievals, co-selling opportunities, internal team education, and customer awareness. As a result of expanding the opportunities offered through the ISV partner program, ISVs are applying to join RingCentral’s ISV program. The new ISV partners who have joined the program include Akazio, Chili Piper, Enable.us, Keeper, Kustomer, and Liquid Voice.
The RingCentral Open Platform continues to gain momentum with 60,000 developers and 6,500 and growing custom applications built on the open platform.
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®, the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.
What new features were announced by RingCentral on October 14, 2021?
RingCentral announced new APIs for call performance analytics and audit trails, and new ISV partnerships to enhance their cloud communications platform.
How many developers and applications are on the RingCentral platform?
RingCentral's platform has over 60,000 developers and 6,500 custom applications.
What is the significance of the new APIs introduced by RingCentral?
The new APIs allow users to gather detailed call analytics and maintain an audit trail, improving data integration and operational efficiency.
Which ISVs have joined RingCentral's partner program recently?
New ISV partners include Akazio, Chili Piper, Enable.us, Keeper, Kustomer, and Liquid Voice.
What does 'hybrid world' refer to in RingCentral's recent announcement?
'Hybrid world' refers to the flexible work environment where employees can work remotely or in-office, requiring integrated communication solutions.
