RingCentral Attacks Robocalls with AI-Powered Solution and STIR/SHAKEN Implementation
RingCentral (NYSE: RNG) has announced measures to combat the growing issue of robocalls and spam, utilizing its AI-trained data and participating in industry tracebacks. The company has implemented the STIR/SHAKEN framework to enhance call authentication, which is crucial in curbing call spoofing. With a reported 4.9 billion robocalls in March 2021 alone, RingCentral aims to protect consumer confidence in voice services. The company supports FCC efforts to eliminate such unwanted calls and promotes industry-wide collaboration for more effective results.
- Early adopter of STIR/SHAKEN framework enhancing trust and security.
- AI algorithms improve call authentication and reduce robocalls.
- Active participation in industry efforts to stop illegal calls.
- None.
RingCentral (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that the company is taking steps to protect customers from the increasing problem of robocalls and spam calls. RingCentral leverages the company’s own Artificial Intelligence (AI) trained data and participates in industry tracebacks, enabling the company to root out bad actors. RingCentral also contributes to industry groups active in the development and deployment of the STIR/SHAKEN framework to stop unwanted robocalls and SPAM. The company has successfully implemented the STIR/SHAKEN call authentication framework to more accurately authenticate and verify traffic routed through its platform to stop these unwanted calls and build trust and security for end-consumers.
According to a recent survey* Americans received an estimated 4.9 billion robocalls in March 2021, a
“We’re all too familiar with receiving robocalls and SPAM calls every single day and we know how disruptive these calls can be, as well as the business risks associated with them,” said Praveen Mamnani, vice president, Product, Enterprise and SMB, RingCentral. “With our trained datasets and AI-powered solution, we’re continuously striving to protect customers from these unwanted calls. Also, not only have we completed the implementation of the FCC mandate requirements, but we have been active in industry and FCC efforts to effectively deploy STIR/SHAKEN to ensure our customers’ security is not compromised.”
RingCentral has been an early adopter of the STIR/SHAKEN framework and has been attesting millions of calls for months ahead of the coming implementation deadline to ensure these calls are properly tagged as legitimate. In addition, RingCentral has advocated that all providers should be part of this effort because the more calls that are signed, the more accurate the framework will be.
RingCentral’s own proprietary system uses AI-trained algorithms and in combination with STIR/SHAKEN, makes the RingCentral platform unique and trustworthy, compared to other Unified Communications as a Service (UCaaS) platforms in the market today.
“As organizations continue to invest to improve customer-facing and internal communications, robocalls and spam calls waste time, productivity, and money,” says Irwin Lazar, President and Principal Analyst, Metrigy. “RingCentral’s early participation in the STIR/SHAKEN effort, and its AI-based capabilities that minimize unwanted calls via identifying illegal caller ID spoofing, offers its customers the potential to reduce costs associated with spam calling, and to reduce burden on contact center agents and back-office personnel.”
RingCentral strongly supports the FCC’s goal of stopping illegal robocalls as noted in its advocacy with the FCC.
*Source: YouMail Robocall Index
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®, the company's video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.
© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Center, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.
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