New Advanced Cloud Phone and Platform Capabilities from RingCentral Unlock Cost-Saving Efficiencies
RingCentral, Inc. (NYSE: RNG) has launched new cloud capabilities aimed at reducing administrative burdens and enhancing operational efficiencies for businesses. These innovations, including enhanced integrations with Salesforce and HubSpot, allow sales teams to automate tasks and streamline workflows. Key features include SMS capabilities and advanced phone functionalities for IT management. Customers in the US and Canada can leverage these updates to improve communication and save costs.
- New cloud capabilities enhance operational efficiencies and save costs for businesses.
- Integration enhancements with Salesforce and HubSpot increase productivity for sales teams.
- Advanced phone features simplify user experience and reduce IT administrative time.
- Cloud solutions allow companies to scale and enhance mobility.
- None.
New cloud capabilities reduce critical administrative burdens, unlock time saving benefits for end users, and deliver new operational efficiencies
“Core to successfully enabling hybrid work is providing your people with the right communications and collaboration tools when and where they need them,” said
RingCentral’s open platform supercharges
The following features enable sales teams to increase their productivity with customizable business communications, including:
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Helping
Salesforce customers do more: With RingCentral’sSalesforce integration enhancements, reps can easily click numbers to send an SMS and also conduct a warm transfer. A warm transfer enables reps to first speak to whoever is receiving the transfer call to provide valuable context and ensure the call will be more productive. - Delight customers by texting them in HubSpot: Sales teams can now send and view SMS messages and access both voicemail and fax capabilities within HubSpot. Reps can easily confirm and remind people of appointments by sending a quick text straight from HubSpot.
The SMS capabilities for both
New advanced phone capabilities simplify experience for end-users and IT admins
The following new capabilities are designed to help IT teams realize significant time savings around bulk management and onboarding of distributed teams. New features include:
- Personal call forwarding made simple: Forward business calls to another extension, voicemail, or shared line with a single click when going on break or vacation. Think of it like an “out-of-office” assistant for your business phone.
- Auto-dialer to expedite services and dialing: Call pre-programmed numbers as soon as the phone is taken off the hook. For example, automatically dial the security office, emergency response team, concierge, or the front desk to expedite services.
- Line seizure for emergency services: Instantly lock down all the lines within particular sites so users can only make and receive calls to/from a phone number designated by emergency services.
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Enhancing self-service onboarding and support: The Resource Center tool built into the
RingCentral app provides users with self-service resources to help them access rich instructional videos, documentation, feature overviews, and help and support. - Capture actionable insights from call behavior—from the tools of your choice: RingCentral’s industry-leading line of business analytics is now available through APIs as a public beta. With deeper insights, teams are better able to gauge performance across call queues, user groups, and individuals to drive greater efficiency, proactively identify staffing needs, and more.
Eliminate toggling between apps with new RingCentral Add-ins
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Google Drive Add-in: Be notified of new shared Google drive files, easily view files, and instantly provide file access to all team members in your
RingCentral messaging group. - Google Forms Add-in: Instantly view form responses as they come in.
- HubSpot Add-in: Instantly access contact details; find and share details of a company; and share the contact, deal, and ticket information easily with colleagues via team messaging.
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Zendesk Add-in: Agents can create tickets, respond to tickets, and be notified in real-time of new tickets within the
RingCentral app. -
TextBot SMS Add-In: Send and receive text messages to any mobile phone using
RingCentral's native Team Messaging feature. -
Trello Add-in: Receive notifications for
Trello board activity and easily updateTrello with completed tasks, new comments, and much more. - Poll Add-In: Quickly create a simple poll, allow team members to submit responses within team chat, and instantly see the results in real time.
- Auto-reply assistant: Tired of always replying to the same questions in team messages? Auto-reply bot sends pre-determined replies based on keywords or when out of office.
“As we researched cloud solutions to replace our PBX infrastructure, we saw that with
“It’s no secret that cloud phone systems enable organizations to scale, enhance their mobility, and offer a cost-effective communications platform,” said
Availability:
All these features are available now. For more information, visit here.
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View source version on businesswire.com: https://www.businesswire.com/news/home/20220801005251/en/
PR Contact
brett.smith@ringcentral.com
980-580-2430
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FAQ
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