ServiceNow Expands AI-powered Manufacturing Solutions With the Acquisition of Quality 360
ServiceNow (NYSE: NOW) has acquired Quality 360 solution from Advania to strengthen its Manufacturing Commercial Operations (MCO). The solution, natively built on ServiceNow's platform, enhances quality management functionality by providing AI-driven insights for addressing end-to-end quality issues in manufacturing.
Quality 360 enables manufacturers to proactively identify and resolve quality issues across production and service delivery stages, from source identification to resolution. The solution features AI-powered root cause analysis, automated issue detection, and structured resolution frameworks through a centralized Quality Workspace.
This acquisition aligns with ServiceNow's vision to help manufacturers streamline operations and manage complex partner ecosystems. According to the American Society for Quality, quality issues in manufacturing can represent costs of 15-20% of sales revenue. This move follows ServiceNow's other manufacturing initiatives, including collaboration with Siemens on industrial cybersecurity and the acquisition of 4Industry solution from Plat4Mation.
ServiceNow (NYSE: NOW) ha acquisito la soluzione Quality 360 da Advania per rafforzare le sue Operazioni Commerciali di Manifattura (MCO). La soluzione, costruita nativamente sulla piattaforma di ServiceNow, migliora le funzionalità di gestione della qualità fornendo approfondimenti basati sull'IA per affrontare le problematiche di qualità end-to-end nella manifattura.
Quality 360 consente ai produttori di identificare e risolvere proattivamente i problemi di qualità durante le fasi di produzione e consegna del servizio, dall'identificazione della fonte fino alla risoluzione. La soluzione offre analisi delle cause profonde potenziate dall'IA, rilevamento automatico dei problemi e framework di risoluzione strutturati attraverso uno Spazio Qualità centralizzato.
Questa acquisizione è in linea con la visione di ServiceNow di aiutare i produttori a semplificare le operazioni e gestire ecosistemi complessi di partner. Secondo l'American Society for Quality, i problemi di qualità nella manifattura possono rappresentare costi dal 15 al 20% del fatturato delle vendite. Questa mossa segue altre iniziative di ServiceNow nel settore della manifattura, tra cui la collaborazione con Siemens sulla cybersicurezza industriale e l'acquisizione della soluzione 4Industry da Plat4Mation.
ServiceNow (NYSE: NOW) ha adquirido la solución Quality 360 de Advania para fortalecer sus Operaciones Comerciales de Manufactura (MCO). La solución, construida nativamente en la plataforma de ServiceNow, mejora la funcionalidad de gestión de calidad al proporcionar información impulsada por IA para abordar problemas de calidad de extremo a extremo en la manufactura.
Quality 360 permite a los fabricantes identificar y resolver proactivamente problemas de calidad en las etapas de producción y entrega de servicios, desde la identificación de la fuente hasta la resolución. La solución cuenta con análisis de causa raíz impulsados por IA, detección automática de problemas y marcos de resolución estructurados a través de un Espacio de Calidad centralizado.
Esta adquisición se alinea con la visión de ServiceNow de ayudar a los fabricantes a optimizar operaciones y gestionar ecosistemas complejos de socios. Según la American Society for Quality, los problemas de calidad en la manufactura pueden representar costos del 15 al 20% de los ingresos por ventas. Este movimiento sigue a otras iniciativas de ServiceNow en manufactura, incluida la colaboración con Siemens en ciberseguridad industrial y la adquisición de la solución 4Industry de Plat4Mation.
ServiceNow (NYSE: NOW)는 제조 상업 운영(MCO)을 강화하기 위해 Advania로부터 Quality 360 솔루션을 인수했습니다. 이 솔루션은 ServiceNow 플랫폼에서 네이티브로 구축되어 품질 관리 기능을 향상시키며 제조에서의 품질 문제를 해결하기 위한 AI 기반 통찰력을 제공합니다.
Quality 360은 제조업체가 생산 및 서비스 제공 단계에서 품질 문제를 사전에 식별하고 해결할 수 있도록 합니다. 이 솔루션은 AI 기반의 근본 원인 분석, 자동 문제 감지 및 중앙 집중식 품질 작업 공간을 통한 구조화된 해결 프레임워크를 특징으로 합니다.
이 인수는 제조업체가 운영을 간소화하고 복잡한 파트너 생태계를 관리하는 데 도움을 주겠다는 ServiceNow의 비전과 일치합니다. 미국 품질 협회에 따르면 제조에서의 품질 문제는 판매 수익의 15-20%에 해당하는 비용을 나타낼 수 있습니다. 이 조치는 Siemens와의 산업 사이버 보안 협력 및 Plat4Mation의 4Industry 솔루션 인수를 포함한 ServiceNow의 다른 제조 이니셔티브에 이어 진행됩니다.
ServiceNow (NYSE: NOW) a acquis la solution Quality 360 d'Advania pour renforcer ses Opérations Commerciales de Fabrication (MCO). La solution, construite nativement sur la plateforme de ServiceNow, améliore les fonctionnalités de gestion de la qualité en fournissant des informations basées sur l'IA pour traiter les problèmes de qualité de bout en bout dans la fabrication.
Quality 360 permet aux fabricants d'identifier et de résoudre de manière proactive les problèmes de qualité à travers les étapes de production et de livraison de service, de l'identification de la source à la résolution. La solution propose une analyse des causes profondes alimentée par l'IA, une détection automatique des problèmes et des cadres de résolution structurés via un Espace Qualité centralisé.
Cette acquisition s'inscrit dans la vision de ServiceNow d'aider les fabricants à rationaliser leurs opérations et à gérer des écosystèmes complexes de partenaires. Selon l'American Society for Quality, les problèmes de qualité dans la fabrication peuvent représenter des coûts de 15 à 20 % des revenus de vente. Cette initiative suit d'autres initiatives de fabrication de ServiceNow, y compris la collaboration avec Siemens sur la cybersécurité industrielle et l'acquisition de la solution 4Industry de Plat4Mation.
ServiceNow (NYSE: NOW) hat die Quality 360-Lösung von Advania übernommen, um seine Herstellungs-Commercial Operations (MCO) zu stärken. Die Lösung, die nativ auf der Plattform von ServiceNow entwickelt wurde, verbessert die Funktionalität des Qualitätsmanagements, indem sie KI-gesteuerte Einblicke zur Behebung von Qualitätsproblemen in der Fertigung bietet.
Quality 360 ermöglicht es Herstellern, proaktiv Qualitätsprobleme in den Produktions- und Servicebereitstellungsphasen zu identifizieren und zu lösen, von der Quellenidentifizierung bis zur Problemlösung. Die Lösung bietet KI-gestützte Ursachenanalyse, automatisierte Problemerkennung und strukturierte Lösungsrahmen durch einen zentralen Qualitätsarbeitsbereich.
Diese Übernahme steht im Einklang mit der Vision von ServiceNow, Herstellern zu helfen, ihre Abläufe zu optimieren und komplexe Partnerökosysteme zu verwalten. Laut der American Society for Quality können Qualitätsprobleme in der Fertigung Kosten von 15-20 % des Verkaufsumsatzes darstellen. Dieser Schritt folgt auf andere Herstellungsinitiativen von ServiceNow, einschließlich der Zusammenarbeit mit Siemens im Bereich industrielle Cybersicherheit und der Übernahme der 4Industry-Lösung von Plat4Mation.
- Acquisition enhances quality management capabilities in manufacturing
- Solution helps reduce quality-related costs (15-20% of sales revenue)
- AI-powered features for automated issue detection and resolution
- Strengthens ServiceNow's manufacturing industry presence
- None.
Insights
ServiceNow's acquisition of Quality 360 from Advania represents a strategic expansion of its manufacturing software capabilities at a critical time for the industry. With manufacturers facing persistent supply chain challenges, labor shortages, and increasing quality expectations, this acquisition directly addresses a substantial pain point - quality management issues that cost manufacturers
The integration of Quality 360 into ServiceNow's Manufacturing Commercial Operations solution creates several competitive advantages. First, it leverages the native compatibility of Quality 360 (already built on ServiceNow's platform), enabling faster integration and time-to-value compared to acquisitions requiring extensive technical reconciliation. Second, it provides ServiceNow with differentiated capabilities in a manufacturing software market increasingly dominated by point solutions rather than comprehensive platforms.
From an investor perspective, this acquisition strengthens ServiceNow's vertical-specific strategy by enhancing its manufacturing industry offerings with AI-powered quality management capabilities that deliver tangible ROI through:
- Reduced warranty claims and product recalls
- Decreased material waste and rework costs
- Enhanced regulatory compliance management
- Improved supplier quality performance tracking
The acquisition aligns with ServiceNow's broader AI implementation strategy, applying machine learning to quality data for predictive insights rather than just reactive problem-solving. This positions ServiceNow to capture larger portions of manufacturing IT budgets by addressing critical operational challenges while leveraging its existing platform investments.
This move follows ServiceNow's pattern of targeted acquisitions that extend platform capabilities in high-value verticals, similar to its previous acquisition of 4Industry from Plat4Mation. For investors, this demonstrates ServiceNow's disciplined approach to M&A - focusing on complementary technologies that enhance platform stickiness rather than pursuing transformative but risky large-scale acquisitions.
Acquisition strengthens Manufacturing Commercial Operations, accelerating AI-driven quality management and empowering manufacturers with proactive, data-driven insights on the ServiceNow platform
Quality issues in the manufacturing industry are a significant concern and can represent costs as high as 15
“Manufacturers are under increasing pressure to maintain high-quality standards while managing complex supply chains,” said Rohit Batra, vice president and general manager, Manufacturing, Telecom, Media & Tech Industries at ServiceNow. “By integrating Advania’s Quality 360 into the ServiceNow platform, we’re providing manufacturers with the AI-driven insights and automation they need to proactively manage quality issues, drive operational efficiency, and enhance customer trust. This acquisition exemplifies our commitment to partner-led innovation and delivering industry-specific solutions that drive meaningful transformation.”
“As quality management becomes a critical differentiator, Advania is excited to see Quality 360 join ServiceNow’s Manufacturing Commercial Operations,” said Hege Støre, Group Chief Executive Officer at Advania. “ServiceNow’s AI capabilities and scalable platform will empower manufacturers with a proactive, data-driven approach to quality management, helping them mitigate risks and strengthen their competitive edge.”
Quality 360 delivers AI-powered root cause analysis, automated issue detection, and structured resolution frameworks. With a centralized Quality Workspace, standardized playbooks, and real-time communication tools, manufacturers gain a seamless, end-to-end solution to uphold product integrity and customer satisfaction.
With this acquisition, ServiceNow continues to reinforce its role as a trusted partner in manufacturing transformation. This latest investment builds on our strong focus on co-innovation, including manufacturing-centric initiatives such as the collaboration with Siemens on industrial cybersecurity and AI-driven automation, as well as the acquisition of the 4Industry solution from Plat4Mation to drive digital transformation across industrial ecosystems. At the same time, broader partnerships with companies like Visa and Genesys demonstrate how ServiceNow is co-innovating across industries to enhance workflow automation and customer experiences. By fostering a trusted network of partners and customers, ServiceNow accelerates time to value, drives industry-wide innovation, and delivers future-proof solutions across the entire platform.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.
About Advania
Advania delivers comprehensive IT services across the
For more information, visit: www.advania.com
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ServiceNow Media Contact
Lindsay Capurro
503‑551‑2655
press@servicenow.com
Source: ServiceNow
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