ServiceNow and NVIDIA Advance Agentic AI to Redefine Enterprise Intelligence
ServiceNow (NYSE: NOW) announced an expansion of its partnership with NVIDIA to advance agentic AI capabilities. The collaboration introduces new evaluation tools and integrates NVIDIA Llama Nemotron reasoning models with the ServiceNow Platform.
Key developments include:
- AI agent evaluation tools for performance benchmarking and optimization before deployment
- Integration of NVIDIA Llama Nemotron models for enhanced reasoning and decision-making capabilities
- Built-in governance features for ethical and secure AI management
This expansion builds upon their previous collaboration, which involved developing native AI agents using NVIDIA's infrastructure and recently launched AI agents for communications service providers. The first set of AI agent evaluation tools is expected to be available in May 2025.
ServiceNow (NYSE: NOW) ha annunciato un'espansione della sua partnership con NVIDIA per avanzare le capacità di intelligenza artificiale agentica. La collaborazione introduce nuovi strumenti di valutazione e integra i modelli di ragionamento NVIDIA Llama Nemotron con la piattaforma ServiceNow.
I principali sviluppi includono:
- Strumenti di valutazione degli agenti AI per benchmarking delle prestazioni e ottimizzazione prima del deployment
- Integrazione dei modelli NVIDIA Llama Nemotron per migliorare le capacità di ragionamento e decision-making
- Funzionalità di governance integrate per una gestione etica e sicura dell'AI
Questa espansione si basa sulla loro precedente collaborazione, che ha coinvolto lo sviluppo di agenti AI nativi utilizzando l'infrastruttura di NVIDIA e il recente lancio di agenti AI per i fornitori di servizi di comunicazione. Il primo set di strumenti di valutazione degli agenti AI è previsto per essere disponibile a maggio 2025.
ServiceNow (NYSE: NOW) anunció una expansión de su asociación con NVIDIA para avanzar en las capacidades de IA agentiva. La colaboración introduce nuevas herramientas de evaluación e integra los modelos de razonamiento NVIDIA Llama Nemotron con la plataforma ServiceNow.
Los principales desarrollos incluyen:
- Herramientas de evaluación de agentes de IA para benchmarking de rendimiento y optimización antes del despliegue
- Integración de los modelos NVIDIA Llama Nemotron para mejorar las capacidades de razonamiento y toma de decisiones
- Características de gobernanza integradas para una gestión ética y segura de la IA
Esta expansión se basa en su colaboración anterior, que involucró el desarrollo de agentes de IA nativos utilizando la infraestructura de NVIDIA y el reciente lanzamiento de agentes de IA para proveedores de servicios de comunicación. Se espera que el primer conjunto de herramientas de evaluación de agentes de IA esté disponible en mayo de 2025.
ServiceNow (NYSE: NOW)는 NVIDIA와의 파트너십을 확장하여 에이전트 AI 기능을 발전시키겠다고 발표했습니다. 이번 협력은 새로운 평가 도구를 도입하고 NVIDIA Llama Nemotron 추론 모델을 ServiceNow 플랫폼과 통합합니다.
주요 개발 사항은 다음과 같습니다:
- 배포 전에 성능 벤치마킹 및 최적화를 위한 AI 에이전트 평가 도구
- 향상된 추론 및 의사 결정 기능을 위한 NVIDIA Llama Nemotron 모델 통합
- 윤리적이고 안전한 AI 관리를 위한 내장 거버넌스 기능
이번 확장은 NVIDIA의 인프라를 사용하여 네이티브 AI 에이전트를 개발하고 최근 통신 서비스 제공업체를 위한 AI 에이전트를 출시한 이전 협력에 기반합니다. 첫 번째 AI 에이전트 평가 도구 세트는 2025년 5월에 제공될 예정입니다.
ServiceNow (NYSE: NOW) a annoncé une expansion de son partenariat avec NVIDIA pour faire progresser les capacités d'IA agentique. La collaboration introduit de nouveaux outils d'évaluation et intègre les modèles de raisonnement NVIDIA Llama Nemotron à la plateforme ServiceNow.
Les développements clés incluent:
- Outils d'évaluation des agents IA pour le benchmarking des performances et l'optimisation avant le déploiement
- Intégration des modèles NVIDIA Llama Nemotron pour améliorer les capacités de raisonnement et de prise de décision
- Fonctionnalités de gouvernance intégrées pour une gestion éthique et sécurisée de l'IA
Cette expansion s'appuie sur leur collaboration précédente, qui a impliqué le développement d'agents IA natifs utilisant l'infrastructure de NVIDIA et le lancement récent d'agents IA pour les fournisseurs de services de communication. Le premier ensemble d'outils d'évaluation des agents IA devrait être disponible en mai 2025.
ServiceNow (NYSE: NOW) hat eine Erweiterung seiner Partnerschaft mit NVIDIA angekündigt, um die agentischen KI-Fähigkeiten voranzutreiben. Die Zusammenarbeit führt neue Evaluierungstools ein und integriert die NVIDIA Llama Nemotron-Modelle für das Denken in die ServiceNow-Plattform.
Wichtige Entwicklungen umfassen:
- KI-Agenten-Evaluierungstools zur Leistungsbewertung und Optimierung vor der Bereitstellung
- Integration der NVIDIA Llama Nemotron-Modelle zur Verbesserung der Denk- und Entscheidungsfähigkeiten
- Integrierte Governance-Funktionen für ein ethisches und sicheres KI-Management
Diese Erweiterung baut auf ihrer vorherigen Zusammenarbeit auf, die die Entwicklung nativer KI-Agenten unter Verwendung der Infrastruktur von NVIDIA umfasste und kürzlich KI-Agenten für Kommunikationsdienstleister einführte. Der erste Satz von Evaluierungstools für KI-Agenten wird voraussichtlich im Mai 2025 verfügbar sein.
- Strategic partnership with NVIDIA enhances AI capabilities and market positioning
- New evaluation tools enable performance optimization and ROI assessment
- Integration of advanced Llama Nemotron models improves AI decision-making capabilities
- Built-in governance features ensure secure and compliant AI deployment
- Long wait time for tool availability (May 2025)
- Implementation and integration costs not disclosed
Insights
ServiceNow's expanded partnership with NVIDIA represents a strategically significant move in the enterprise AI space. By developing evaluation tools for AI agents and integrating NVIDIA's Llama Nemotron reasoning models, ServiceNow is positioning itself at the forefront of the next major evolution in enterprise automation technology.
The partnership addresses a critical market need: businesses require confidence in AI agent performance and ROI before widespread deployment. ServiceNow's new evaluation tools will enable pre-deployment assessment and optimization, reducing implementation risk while accelerating adoption and value realization.
This collaboration builds on ServiceNow's existing AI Agent Orchestrator, creating a comprehensive AI governance system that should drive customer confidence and increase enterprise adoption rates. By establishing itself as the "AI control tower" for businesses, ServiceNow is strengthening its strategic position as a central platform for enterprise operations.
While the first evaluation tools won't be available until May 2025, this announcement signals ServiceNow's continued commitment to AI-driven transformation. The company is methodically building an AI agent ecosystem that could significantly enhance its value proposition, potentially driving platform adoption, customer retention, and long-term revenue growth.
For investors, this represents a positive strategic development that reinforces ServiceNow's innovation leadership in enterprise software and positions the company to capture value from the emerging agentic AI trend.
The ServiceNow-NVIDIA partnership expansion represents a significant advancement in practical enterprise AI implementation. The integration of NVIDIA's Llama Nemotron models brings sophisticated reasoning capabilities that address a fundamental challenge in agentic AI: reliable decision-making in complex business environments.
What makes this technically compelling is the focus on measurability and governance. By developing evaluation tools that establish benchmarks for accuracy and transparency, ServiceNow is solving a critical adoption barrier - the "black box" problem that prevents enterprises from confidently deploying AI agents into mission-critical workflows.
NVIDIA's post-training techniques on the Llama models optimize for inference efficiency, which translates to faster reasoning with lower latency while maintaining accuracy. This technical architecture is particularly well-suited for enterprise deployment where performance and resource efficiency are paramount.
The platform approach is especially noteworthy. Rather than offering isolated AI capabilities, ServiceNow is building an integrated AI control system where agents can collaborate across functions. This architectural approach aligns with how enterprises actually operate - through interconnected workflows rather than siloed processes.
With ServiceNow providing the orchestration layer and NVIDIA delivering the advanced reasoning models, this partnership creates a comprehensive technical foundation for enterprise-grade agentic AI that balances innovation with practical implementation requirements.
New evaluation tools set strategic benchmarks to optimize AI agent deployment for maximum business impact
Integration with new NVIDIA Llama Nemotron models with advanced reasoning capabilities provide powerful foundation for enterprise agentic AI
These new capabilities add to ServiceNow’s recently launched AI Agent Orchestrator, which helps ensure teams of AI agents work in harmony across tasks, systems, and departments. Evaluation tools will enable the fine-tuning of AI agents for greater reliability and effectiveness before they are deployed to deliver transformational impact from the start. The integration of the NVIDIA Llama Nemotron models with advanced reasoning capabilities into ServiceNow also brings a new level of intelligence and decision-making to AI agents, allowing them to better understand complex workflows and dynamically optimize business processes.
“For AI agents to drive real business value, organizations need the utmost confidence in their performance and ROI. Our work with NVIDIA equips enterprises with the tools to evaluate AI agent performance early, as well as enhance AI agent intelligence and adaptability,” said Jon Sigler, EVP of Platform and AI at ServiceNow. “With clear pre-deployment visibility and deeper reasoning capabilities, businesses can confidently scale AI agents, fostering a new era of reliable, efficient automation and delivering smarter workflows and stronger outcomes from day one.”
“AI agents with reasoning abilities are driving the next great leap in enterprise intelligence,” said Kari Briski, Vice President of Generative AI Software for Enterprise at NVIDIA. “With the latest NVIDIA AI reasoning models and new ServiceNow evaluation tools, enterprises will be able to deploy agents that are optimized for performance, intelligence, and adaptability to help people solve complex problems and scale business success.”
AI agents deliver impact by unlocking performance insights and intelligent reasoning
The ServiceNow Platform acts as the AI control tower—one central location to analyze, manage, and govern AI agents across every corner of a business. With these new innovations, enterprises can confidently deploy AI agents that are not only intelligent but also measurable, secure, and optimized to deliver business value.
Specifically, ServiceNow’s new AI agent evaluation tools, developed jointly in collaboration with NVIDIA, will let enterprises assess AI agent performance by setting benchmarks for key metrics like accuracy and decision-making transparency at scale. This gives businesses the insights needed to forecast and optimize AI agent performance so that they are fine-tuned for effective deployment. Additionally, built-in governance capabilities enable ethical, secure, and compliant AI agent management in a complex digital landscape.
ServiceNow is also integrating new NVIDIA Llama Nemotron models with advanced reasoning capabilities into the ServiceNow Platform to accelerate AI-driven automation with deeper reasoning, greater adaptability, and more sophisticated decision-making. Built on Llama and post-trained by NVIDIA, the Llama Nemotron models are optimized for high inference efficiency, delivering faster reasoning and lower latency while maintaining state-of-the-art accuracy. NVIDIA’s post-training techniques help ensure transparency, adaptability, and scalability, making them ideal for deploying enterprise AI agents.
An industry-defining partnership powering the future of AI agents
ServiceNow and NVIDIA have a long history of pushing the boundaries of AI, and today’s announcement marks a pivotal step in their shared mission to deliver practical, enterprise-ready AI solutions that can seamlessly integrate into business operations.
Last October, ServiceNow partnered with NVIDIA to develop native AI agents using NVIDIA AI infrastructure, platforms, and software, including: NVIDIA AI Enterprise, NVIDIA NIM microservices, NVIDIA Nemo, and NVIDIA DGX Cloud. Earlier this month, ServiceNow and NVIDIA also announced new out-of-the-box AI agents to help communications service providers (CSPs) automate customer service and network operations. With these latest innovations, ServiceNow and NVIDIA are continuing to set new standards for enterprise AI, enabling businesses to harness AI agents more effectively and drive meaningful transformation.
Availability
- The first set of AI agent evaluation tools are expected to be available in May 2025.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI Platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.
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Source: ServiceNow
FAQ
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