ServiceNow Acquires Raytion to Enhance GenAI-powered Search and Knowledge Management Capabilities on the Now Platform
ServiceNow (NYSE: NOW) has acquired Raytion to enhance its GenAI-powered search and knowledge management capabilities on the Now Platform. Raytion's information retrieval technology will enable unified real-time access to business-critical data across multiple enterprise sources, providing a more powerful, efficient, and personalized AI search experience. This acquisition aims to address the complexity of modern enterprise environments by integrating secure access to information from various data sources, allowing ServiceNow's AI Search to offer an intelligent search experience from a single entry point.
The integration of Raytion's technology with ServiceNow's platform is expected to boost self-service and case deflection by providing comprehensive, relevant search results in one centralized location. ServiceNow's single data model will further enhance this capability, enabling a more personalized experience for users based on their history and interactions.
ServiceNow (NYSE: NOW) ha acquisito Raytion per migliorare le sue capacità di ricerca e gestione della conoscenza potenziate da GenAI sulla Now Platform. La tecnologia di recupero delle informazioni di Raytion consentirà un accesso unificato e in tempo reale ai dati critici per il business provenienti da più fonti aziendali, offrendo un'esperienza di ricerca AI più potente, efficiente e personalizzata. Questa acquisizione mira a affrontare la complessità degli ambienti aziendali moderni integrando l'accesso sicuro alle informazioni da varie fonti di dati, consentendo a AI Search di ServiceNow di offrire un'esperienza di ricerca intelligente da un unico punto di ingresso.
L'integrazione della tecnologia di Raytion con la piattaforma di ServiceNow dovrebbe incrementare l'auto-servizio e la deviazione dei casi fornendo risultati di ricerca pertinenti e completi in un'unica posizione centralizzata. Il modello di dati unico di ServiceNow migliorerà ulteriormente questa capacità, consentendo un'esperienza più personalizzata per gli utenti basata sulla loro storia e interazioni.
ServiceNow (NYSE: NOW) ha adquirido Raytion para mejorar sus capacidades de búsqueda y gestión del conocimiento potenciadas por GenAI en la Now Platform. La tecnología de recuperación de información de Raytion permitirá acceso unificado y en tiempo real a datos críticos para el negocio a través de múltiples fuentes empresariales, proporcionando una experiencia de búsqueda AI más poderosa, eficiente y personalizada. Esta adquisición tiene como objetivo abordar la complejidad de los entornos empresariales modernos integrando el acceso seguro a información de diversas fuentes de datos, permitiendo que AI Search de ServiceNow ofrezca una experiencia de búsqueda inteligente desde un único punto de entrada.
Se espera que la integración de la tecnología de Raytion con la plataforma de ServiceNow impulse el autoservicio y la desviación de casos al proporcionar resultados de búsqueda completos y relevantes en una ubicación centralizada. El modelo de datos único de ServiceNow potenciará aún más esta capacidad, permitiendo una experiencia más personalizada para los usuarios basada en su historial e interacciones.
ServiceNow (NYSE: NOW)는 Raytion을 인수했습니다. 이는 Now 플랫폼에서 GenAI 기반의 검색 및 지식 관리 기능을 향상시키기 위함입니다. Raytion의 정보 검색 기술은 다양한 기업 소스에서 비즈니스에 중요한 데이터에 대한 통합 실시간 접근을 가능하게 하여 보다 강력하고 효율적이며 개인화된 AI 검색 경험을 제공합니다. 이 인수는 다양한 데이터 소스에서 정보에 대한 안전한 접근을 통합하여 현대 기업 환경의 복잡성을 해결하는 것을 목표로 하며, ServiceNow의 AI 검색이 단일 진입점에서 지능형 검색 경험을 제공할 수 있도록 합니다.
Raytion의 기술 통합으로 ServiceNow 플랫폼은 자체 서비스 및 케이스 회피를 강화하여 통합된 위치에서 포괄적이고 관련성 높은 검색 결과를 제공할 것으로 기대됩니다. ServiceNow의 단일 데이터 모델은 이 기능을 더욱 향상시켜 사용자의 이력과 상호작용에 기반한 보다 개인화된 경험을 가능하게 합니다.
ServiceNow (NYSE: NOW) a acquis Raytion afin d'améliorer ses capacités de recherche et de gestion des connaissances soutenues par GenAI sur la Now Platform. La technologie de récupération d'informations de Raytion permettra un accès unifié et en temps réel aux données critiques pour l'entreprise provenant de multiples sources, offrant une expérience de recherche AI plus puissante, efficace et personnalisée. Cette acquisition vise à aborder la complexité des environnements d'entreprise modernes en intégrant un accès sécurisé aux informations provenant de diverses sources de données, permettant à la recherche AI de ServiceNow d'offrir une expérience de recherche intelligente à partir d'un point d'entrée unique.
L'intégration de la technologie de Raytion avec la plateforme de ServiceNow devrait renforcer l'auto-service et la déviation des cas en fournissant des résultats de recherche complets et pertinents à un emplacement centralisé. Le modèle de données unique de ServiceNow améliorera encore cette capacité, permettant une expérience plus personnalisée pour les utilisateurs en fonction de leur historique et de leurs interactions.
ServiceNow (NYSE: NOW) hat Raytion übernommen, um die durch GenAI unterstützten Such- und Wissensmanagementfähigkeiten auf der Now Platform zu verbessern. Die Information Retrieval-Technologie von Raytion wird einen einheitlichen Echtzeitzugriff auf geschäftskritische Daten aus verschiedenen Unternehmensquellen ermöglichen und eine leistungsstärkere, effizientere und personalisierte AI-Such-Erfahrung bieten. Diese Übernahme zielt darauf ab, die Komplexität moderner Unternehmensumgebungen zu bewältigen, indem sie sicheren Zugriff auf Informationen aus verschiedenen Datenquellen integriert, sodass die AI-Suche von ServiceNow eine intelligente Sucherfahrung über einen einzigen Zugangspunkt anbieten kann.
Die Integration der Technologie von Raytion mit der Plattform von ServiceNow wird voraussichtlich den Selbstbedienungs- und Fallabwehrprozess verbessern, indem umfassende, relevante Suchergebnisse an einem zentralen Ort bereitgestellt werden. Das einheitliche Datenmodell von ServiceNow wird diese Fähigkeit weiter verbessern und eine personalisierte Erfahrung für Benutzer basierend auf ihrer Historie und Interaktionen ermöglichen.
- Acquisition enhances GenAI-powered search and knowledge management capabilities
- Enables unified real-time access to business-critical data across multiple enterprise sources
- Integration expected to boost self-service and case deflection
- Provides more comprehensive and relevant search results in one centralized location
- Enhances personalized user experience through ServiceNow's single data model
- None.
Insights
Technology Integration: ServiceNow’s acquisition of Raytion is a strategic move to augment its AI capabilities, particularly in knowledge management and search. Raytion's technology, which focuses on unified real-time data access, will enhance ServiceNow's platform by providing users with more precise and personalized search results. This integration is important for enterprises dealing with massive volumes of data from various sources. The ability to retrieve relevant information from disparate systems efficiently can lead to improved decision-making and operational efficiency across organizations.
Market Position and Competitiveness: By incorporating Raytion’s advanced information retrieval technology, ServiceNow is positioning itself as a leader in the AI-powered business transformation market. This acquisition not only strengthens ServiceNow's existing capabilities but also sets it apart from competitors by offering more sophisticated search functionalities. For investors, this signals ServiceNow’s commitment to innovating and maintaining a competitive edge, potentially leading to increased market share and customer loyalty.
Financial Implications: Although the financial terms of the acquisition were not disclosed, the strategic nature of this acquisition suggests a potential for high returns on investment. ServiceNow's history of previous acquisitions, such as Enable OH&S technology, Hitch Works and 4Facility technology, indicates a pattern of strengthening its AI and data integration capabilities. Over time, these acquisitions can lead to increased revenue streams and higher profitability, assuming successful integration and market adoption. Investors should monitor future earnings reports for signs of improved financial performance directly attributable to these enhanced capabilities.
Raytion’s industry-leading information retrieval technology will enable unified real-time access to business-critical data across multiple enterprise sources for a more powerful, efficient, and personalized AI search experience, all on a single technology platform
The complexity of modern enterprise environments will drive the need for more intelligence about the data, so that organizations can take control of highly distributed, diverse, and dynamic information1. With Raytion technology combined with ServiceNow AI Search, users can find the answers they require without having to know exactly where the information is located. Raytion’s technology will integrate secure access to information from enterprise data sources and allow ServiceNow’s AI Search to provide users with an industry-leading, intelligent search experience and the information they need, all from a single entry point. This includes data within ServiceNow and from third-party systems.
“ServiceNow is accelerating work, uniting fragmented data into a single, intelligent platform that helps customers access and share knowledge across their organizations,” said Jon Sigler, senior vice president, Platform and AI, at ServiceNow. “Raytion’s information retrieval technology will set us apart by making relevant data sources searchable so everyone—employees, customers, and agents—get the answers they need, when they need them.”
Raytion’s GenAI-powered search and knowledge management capabilities allow for cross-enterprise data integration, pulling from the full universe of enterprise knowledge that exists in various knowledge repositories, rather than a subset. When combined with the ServiceNow Now Assist GenAI experience, data moves beyond disparate information to now providing users with more comprehensive, relevant search results in one centralized location, helping boost self-service and case deflection. ServiceNow's single data model – which seamlessly integrates people, services, and systems to empower AI capabilities – takes this even further, enabling a more personalized experience for users, drawing on employee history like previous searches and interactions so results are more relevant and tailored to their unique needs.
“Enriching GenAI with the specific up-to-date information an employee has access to across all relevant data sources makes not only business processes smarter but the whole enterprise,” said Valentin Richter, founder and CEO of Raytion. “The combination of ServiceNow’s single platform with Raytion’s secure enterprise data integration technology gives businesses a competitive advantage, allowing employees to solve problems and take informed action faster. We’re bringing together business-critical information with intelligent GenAI-powered search and reliable data retrieval, all in one place.”
Since 2001,
Use of forward-looking statements
This press release contains "forward-looking statements" about the expectations, beliefs, plans, intentions, and strategies relating to ServiceNow’s proposed acquisition of Raytion. Such forward-looking statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make. We undertake no obligation, and do not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include, without limitation, inability or delays in assimilating or integrating Raytion’s technology into our platform; inability to retain employees of Raytion after the transaction closes; unanticipated obligations or liabilities related to Raytion’s legacy business; potential adverse tax consequences; and disruption to our business and diversion of management attention and other resources. Further information on factors that could affect our financial and other results is included in the filings we make with the Securities and Exchange Commission from time to time.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in
1Source: IDC Worldwide Public Cloud Platform as a Service Forecast, 2023–2027
View source version on businesswire.com: https://www.businesswire.com/news/home/20240724180566/en/
Media Relations
Brandon Brunson
512.680.4385
press@servicenow.com
Investor Relations
Darren Yip
925.388.7205
ir@servicenow.com
Source: ServiceNow
FAQ
What company did ServiceNow (NOW) acquire and when?
How will the Raytion acquisition benefit ServiceNow's (NOW) AI search capabilities?
What impact is expected on ServiceNow's (NOW) self-service and case deflection?
How will the Raytion acquisition affect ServiceNow's (NOW) data integration capabilities?
