NICE Ltd - NICE STOCK NEWS

NICE Actimize has been awarded the title of 'Best Regulatory Alert Management Solution' at the A-Team Group's 2021 Europe RegTech Insight Awards, marking its fourth consecutive win. This recognition highlights the effectiveness of its SURVEIL-X Holistic Conduct Surveillance platform, which provides comprehensive regulatory oversight by integrating data across silos for enhanced risk detection. The newly launched NTR-X Communication Recording solution further supports compliance, offering automation and management features.

NICE (Nasdaq: NICE) has been selected by the City of Philadelphia to implement NICE Inform Elite for its new 911 center, set to open in 2022. The technology aims to enhance emergency communication and operational efficiency by automating the auditing of 911 calls. With approximately 3 million calls received annually, this upgrade is crucial for incident reconstruction and quality assurance in public safety operations. The initiative is part of a broader program to modernize Philadelphia's 911 infrastructure.

NICE (Nasdaq: NICE) has unveiled its latest innovation: the Enlighten AI Feedback, which integrates AI with NICE Satmetrix Voice of the Customer. This technology automates real-time, hyper-personalized surveys to identify at-risk customers and enhance loyalty. By deploying AI-driven models, it aims to improve customer satisfaction and reduce churn while increasing efficiency in resolving customer issues. The AI capabilities reportedly lead to up to 3.5 times better satisfaction rates and significantly lower service costs. This strategic enhancement is crucial given the growing volume of customer interactions.

NICE Actimize, a NICE business, won the title of “Best Compliance” technology solutions provider at the WealthBriefing European Awards 2021. The award recognizes NICE Actimize's success in supporting wealth advisors and asset managers with its anti-money laundering and holistic surveillance solutions. The firm leverages cloud technology, artificial intelligence, and advanced analytics to meet critical needs in the Wealth Management market. NICE Actimize continues to invest in its AML suite, enhancing the integration of AI for better detection and compliance.

NICE (Nasdaq: NICE) has announced that the Leicestershire Police in the UK is implementing the NICE Investigate solution following a successful pilot. This digital tool enhances evidence collection and sharing, streamlining processes for 1,800 officers. The initiative aims to significantly boost operational efficiency and improve justice outcomes by automating evidence management. NICE Investigate is currently utilized by over 50,000 law enforcement officers globally.

NICE Actimize has launched ENGAGE LIVE, the largest virtual event in the financial crime industry, scheduled for June 9-10. Over 1,000 participants will explore topics like anti-money laundering and fraud management across 36 sessions with notable speakers including Derek Jeter. CEO Craig Costigan emphasized the importance of insights during rapid digital transformation and evolving crime threats. For more details, visit NICE Actimize's website.

RingCentral (NYSE: RNG) and NICE (Nasdaq: NICE) have announced a multi-year expansion of their partnership to market RingCentral Contact Center™ globally. This collaboration integrates NICE's CXone cloud contact center with RingCentral's Message Video Phone™ (MVP™) platform, enhancing customer communications.
The partnership, ongoing since 2015, serves over 1,000 joint customers across various sectors. The integration aims to improve workforce agility, reduce costs, and enhance customer satisfaction, as evidenced by data showing companies using a single provider report significantly improved revenue and customer ratings.

NICE (Nasdaq: NICE) has secured a significant contract with one of Latin America's largest financial institutions, migrating 10,000 agents to its CXone cloud platform. This transition replaces an outdated system and aims to enhance flexibility and scalability while reducing costs. The financial institution, which serves over 30,000 agents, chose CXone for its extensive APIs, robust security, and compliance standards. The full migration is expected within three years, highlighting the increasing demand for cloud solutions in the customer experience sector.