NICE Awarded Its Largest Ever CXone Deal in the APAC Region, Demonstrating NICE’s Global Leadership
NICE announced securing its largest-ever CXone deal in the APAC region, valued over $100 million. The 8-digit annual contract value deal signifies NICE's market leadership and innovative CX AI capabilities. The client chose NICE’s CXone platform to replace multiple legacy systems, citing its unified, scalable suite of CX applications as superior in delivering exceptional customer and employee experiences across digital and voice channels. This deal highlights the growing trend of AI-driven cloud adoption and NICE's strong partner strategy and domain expertise.
- Secured the largest CXone deal in APAC, valued over $100 million.
- Demonstrates NICE’s market leadership and innovative CX AI capabilities.
- CXone chosen for its superior, unified, and scalable suite of CX applications.
- Deal allows client to transition from multiple legacy systems to a single platform.
- Emphasizes NICE's strong partner strategy and domain expertise.
- Highlights growing AI-driven cloud adoption trend.
- Potential high implementation and integration costs for the client.
- Risk of relying heavily on a single platform, which might affect flexibility.
Insights
The announcement of NICE securing an eight-digit ACV deal with a total contract value exceeding
In terms of financial impact, securing such a substantial contract will likely have positive implications for NICE’s revenue growth and margins. The recurring revenue from such a high-value contract will provide a stable income stream, reducing earnings volatility. Additionally, the scalability of the CXone platform means future incremental sales to the same client may be less costly, improving profit margins over time.
The fact that the organization chose NICE's CXone platform over long-standing legacy incumbents speaks volumes about the technological superiority of CXone. The platform's ability to integrate and unify all customer touchpoints across digital and voice channels is a clear differentiator. This unification is important in today's AI-driven customer experience (CX) landscape, where seamless interaction across multiple channels can significantly enhance customer satisfaction and loyalty.
Moreover, the integration of AI capabilities within CXone is particularly noteworthy. Enterprises are increasingly focusing on AI to drive efficiencies and enhance customer experiences. NICE's platform appears well-positioned to capitalize on this trend, providing a robust solution that not only meets current demands but also anticipates future needs. This technological edge could translate into a sustainable competitive advantage, driving long-term growth and market leadership.
From a market perspective, this deal highlights NICE's strong foothold in the APAC region, a market that is rapidly adopting cloud-based solutions. The shift from legacy systems to modern, AI-enabled platforms is accelerating and NICE's ability to secure such a significant deal indicates it is well-aligned with market trends. This alignment not only enhances NICE's market position but also signals to other potential clients the reliability and effectiveness of its solutions.
The endorsement of CXone by a major organization can serve as a powerful reference for NICE, potentially opening doors to similar large-scale deals in the future. The visibility and credibility gained from this deal can enhance NICE's brand reputation and market penetration. For retail investors, this signals robust future demand for NICE's offerings, suggesting potential stock appreciation driven by continued market adoption.
NICE secured the 8-digit ACV deal with a total contract value of over
The organization selected NICE for its domain expertise, unrelenting market leadership, partner strategy and CXone’s clear superiority as an interaction-centric platform, with full convergence power and the most advanced CX AI. CXone’s unified and scalable suite of CX applications was the only platform that could address this organization’s need to deliver exceptional customer and employee experiences across digital and voice channels at scale. By choosing CXone, this also enables the opportunity for the organization to benefit from Enlighten.
Darren Rushworth, President, NICE International, said, “We are proud to be trusted as the global vendor of choice to deliver exceptional experiences. This historic deal is representative of the enterprise cloud inflection point we are currently witnessing. AI is intensifying cloud adoption as enterprises realize that to effectively implement CX AI, they must consolidate operations onto a single, interaction-centric platform. This is driving unprecedented adoption of CXone.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the
View source version on businesswire.com: https://www.businesswire.com/news/home/20240610144430/en/
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Source: NICE
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