U.K. Economic Crunch Drives Interest in Modern Automation
Information Services Group (Nasdaq: III) reports rising enterprise adoption of intelligent automation in the U.K., driven by demand in customer service, finance, and marketing sectors. Despite stagflation and potential negative GDP growth, the push for automation is fueled by increasing labor and supply costs. The report highlights advancements like Conversational AI and Intelligent Document Processing, aiding businesses in achieving operational efficiency. Leading companies in the report include ABBYY and UiPath.
- Growing demand for intelligent automation in various sectors.
- Government commitment to emerging technologies and automation.
- Advancements in automation technologies enhance real-world business applications.
- Leaders identified in intelligent automation platforms show industry competitiveness.
- Potential dampening of enterprise investments due to negative GDP growth.
Many enterprises in
The 2022 ISG Provider Lens™ Intelligent Automation — Platforms and Products report for the
“Intelligent automation is becoming pervasive and having an impact on the lives of consumers, citizens and businesses in the U.K.,” said
With the British economy in the throes of stagflation, negative GDP growth could dampen enterprise investments in technology, but rising labor and supply costs provide more incentive to adopt automation technologies that reduce operating expenses, ISG says. At the same time, the national government is strongly committed to investing in emerging technologies, especially through encouraging more use of intelligent automation in the public sector.
Recent advances have increased the power of core intelligent automation platforms, especially when those platforms are used in combination, the report says. Conversational AI is evolving to provide seamless omnichannel experiences that combine voice, text and other modes of synchronous and asynchronous communication. Intelligent document processing (IDP) has moved beyond its origins in optical character recognition to now being able to scan, extract and analyze information from many types of documents at scale.
Process discovery and task mining technologies, which can identify complex workflows and human tasks within an organization’s business processes, allow enterprises to pinpoint where intelligent automation platforms can make the most difference, ISG says. For example, digitizing and analyzing records using IDP and understanding operations through process discovery enables more effective robotic process automation (RPA) initiatives.
“The latest automation tools are much more effective at solving real-world business problems,” said
The report also explores other intelligent automation trends in the
The 2022 ISG Provider Lens™ Intelligent Automation — Platforms and Products report for the
The report names
In addition, Avaamo is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant.
The 2022 ISG Provider Lens™ Intelligent Automation — Platforms and Products report for the
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