ISG to Assess Providers of HR Outsourcing Services
ISG has launched a research study evaluating HR outsourcing (HRO) service providers that deliver transformational business value through AI integration. The study will result in two ISG Provider Lens™ reports, scheduled for March 2025, covering providers of multiprocess HRO, health and welfare benefits administration, and workforce recruitment services.
The research will analyze providers across three quadrants: Multiprocess HRO Services, Health and Welfare Benefits Administration Services, and Recruitment Process Outsourcing. ISG has distributed surveys to nearly 70 HRO providers serving U.S. and global markets, focusing on providers that enable digital transformation, enhance employee engagement, and deliver data-driven insights.
ISG ha avviato uno studio di ricerca che valuta i fornitori di servizi di outsourcing HR (HRO) che offrono un valore aziendale trasformativo attraverso l'integrazione dell'IA. Lo studio darà origine a due rapporti ISG Provider Lens™, previsti per marzo 2025, che copriranno i fornitori di HRO multiprocesso, amministrazione dei benefici sanitari e welfare e servizi di reclutamento della forza lavoro.
La ricerca analizzerà i fornitori in tre quadranti: Servizi HRO Multiprocesso, Servizi di Amministrazione dei Benefici Sanitari e Welfare, e Outsourcing del Processo di Reclutamento. ISG ha distribuito questionari a quasi 70 fornitori di HRO che operano nei mercati statunitensi e globali, concentrandosi sui fornitori che abilitano la trasformazione digitale, migliorano il coinvolgimento dei dipendenti e forniscono approfondimenti basati sui dati.
ISG ha lanzado un estudio de investigación que evalúa a los proveedores de servicios de outsourcing de RRHH (HRO) que ofrecen un valor empresarial transformador a través de la integración de la inteligencia artificial. El estudio dará lugar a dos informes de ISG Provider Lens™, programados para marzo de 2025, que cubrirán a los proveedores de HRO multiproceso, administración de beneficios de salud y bienestar, y servicios de reclutamiento de personal.
La investigación analizará a los proveedores en tres cuadrantes: Servicios HRO Multiproceso, Servicios de Administración de Beneficios de Salud y Bienestar, y Outsourcing del Proceso de Reclutamiento. ISG ha distribuido encuestas a casi 70 proveedores de HRO que atienden mercados de EE. UU. y globales, centrándose en aquellos que facilitan la transformación digital, mejoran el compromiso de los empleados y entregan conocimientos basados en datos.
ISG는 AI 통합을 통해 변혁적인 비즈니스 가치를 제공하는 인사 아웃소싱(HRO) 서비스 제공업체를 평가하는 연구 조사를 시작했습니다. 이 연구는 2025년 3월로 예정된 두 개의 ISG Provider Lens™ 보고서를 생성할 예정이며, HRO 다중 프로세스, 건강 및 복리 후생 관리, 인력 채용 서비스 제공업체를 다룹니다.
이 연구는 세 가지 분면에서 제공업체를 분석할 것입니다: 다중 프로세스 HRO 서비스, 건강 및 복리 후생 관리 서비스, 채용 프로세스 아웃소싱. ISG는 미국 및 글로벌 시장에 서비스를 제공하는 거의 70개의 HRO 제공업체에 설문 조사를 배포했으며, 디지털 전환을 촉진하고, 직원 참여를 향상시키며, 데이터 기반 통찰력을 제공하는 제공업체에 초점을 맞추고 있습니다.
ISG a lancé une étude de recherche évaluant les fournisseurs de services de sous-traitance RH (HRO) qui délivrent une valeur commerciale transformative grâce à l'intégration de l'IA. L'étude aboutira à deux rapports ISG Provider Lens™, prévus pour mars 2025, couvrant les fournisseurs de HRO multiprocess, d'administration des avantages santé et bien-être, ainsi que des services de recrutement de main-d'œuvre.
La recherche analysera les fournisseurs à travers trois quadrants : Services HRO Multiprocess, Services d'Administration des Avantages Santé et Bien-être, et Sous-traitance du Processus de Recrutement. ISG a distribué des enquêtes à près de 70 fournisseurs de HRO servant les marchés américains et mondiaux, en se concentrant sur les fournisseurs qui facilitent la transformation numérique, améliorent l'engagement des employés et fournissent des insights basés sur les données.
ISG hat eine Forschungsstudie gestartet, die HR-Outsourcing (HRO) Dienstleister bewertet, die durch die Integration von KI transformatorischen Geschäftswert liefern. Die Studie wird zwei ISG Provider Lens™ Berichte zur Folge haben, die für März 2025 geplant sind und Anbieter von multiprozess HRO, Gesundheits- und Sozialleistungen sowie Rekrutierungsdiensten abdecken werden.
Die Forschung wird Anbieter in drei Quadranten analysieren: Multiprozess HRO-Dienste, Dienste zur Verwaltung von Gesundheits- und Sozialleistungen und Outsourcing des Rekrutierungsprozesses. ISG hat Umfragen an nahezu 70 HRO-Anbieter verteilt, die die Märkte in den USA und weltweit bedienen und sich auf Anbieter konzentrieren, die digitale Transformation ermöglichen, das Engagement der Mitarbeiter verbessern und datengestützte Einblicke liefern.
- Study will help enterprises evaluate vendor relationships and available offerings in the HRO space
- Research covers comprehensive analysis across three critical HRO service segments
- Inclusion of customer experience (CX) data in the evaluation process
- None.
Insights
This upcoming research study announcement from ISG represents routine business activity and does not constitute market-moving news. While the study will evaluate HR outsourcing providers and their AI capabilities, it's a standard industry report scheduled for release in March 2025, with no immediate financial or operational impact on ISG or the analyzed companies.
The research scope covering multiprocess HRO, health and welfare benefits and recruitment services is part of ISG's regular business model of providing market intelligence. Without specific financial projections, revenue implications, or transformative business developments, this announcement primarily serves as a marketing communication for ISG's research services.
Upcoming ISG Provider Lens™ reports will look into human resources service providers that deliver transformational value to their customers
The study results will be published in two comprehensive ISG Provider Lens™ reports, called Transformational HR Outsourcing Services (HRO), scheduled to be released in March 2025. The geographically focused reports will cover providers offering multiprocess HRO, health and welfare benefits administration and workforce recruitment services.
Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.
Transformational HRO goes beyond HR’s traditional focus on process standardization, efficiency and cost reduction, to create and deliver value to the entire organization and its employees. This approach enables enterprises to accelerate their adoption of advanced digital technologies, including AI, and broaden the scope of their HR offerings through partner networks. HRO at this level delivers actionable, data-driven insights that enable organizations to make better informed decisions and significantly boost employee engagement.
“Organizations are navigating a landscape of evolving HR needs, rapid technological advances and significant shifts in workforce demographics, values and expectations,” said Namratha Dharshan, chief business leader, ISG Research. “To help them meet their strategic business objectives and enhance workforce outcomes, enterprises are turning to providers to create new, digitally enabled HR service delivery models that are agile, flexible, resilient and efficient.”
ISG has distributed surveys to nearly 70 HRO providers serving the
- Multiprocess HRO (MPHRO) Services, evaluating providers of integrated services including core workforce data administration, recruitment support, contact center, compensation, leave administration and payroll and performance management. Delivered business value includes cost reduction, service quality improvement and organizational agility, flexibility and resilience.
- Health and Welfare (H&W) Benefits Administration Services, assessing providers managing benefits for employees and other eligible dependents. These providers help organizations facilitate enrollment in H&W plans, verify employee and dependent eligibility for benefits programs and manage and streamline ongoing administration to enhance employee experience.
- Recruitment Process Outsourcing (RPO), studying providers of end-to-end services that help organizations better manage their recruitment lifecycles. These providers help clients identify key recruitment needs, streamline talent sourcing and develop effective candidate screening processes, often using AI and data analytics to reduce cycle times and improve the quality of recruits.
Geographically focused reports from the study will cover the transformational HRO services market and examine products and services available in the
A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as transformational HRO service providers can contact ISG and ask to be included in the study.
All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are invited to complete this online survey. Participants will receive a copy of this report in return for their feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in
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Press Contacts:
Will Thoretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG
+1 978-518-4520
isg@matternow.com
Source: Information Services Group, Inc.
FAQ
When will ISG release its Transformational HR Outsourcing Services reports (III)?
How many HRO providers is ISG (III) surveying for its 2025 research study?
What are the three quadrants covered in ISG's 2025 HRO service provider study (III)?
