ISG Presents 2024 ISG Star of Excellence™ Awards to Accenture, Capgemini, Persistent Systems
Information Services Group (ISG) presented the 2024 ISG Star of Excellence Awards to Accenture, Capgemini, and Persistent Systems for demonstrating exceptional customer service excellence based on enterprise customer feedback. The awards ceremony took place at the ISG Sourcing Industry Awards Gala Dinner in London.
The winners were selected from over 2,000 evaluated service providers, with feedback from enterprise clients across Americas, EMEA, and Asia Pacific. The evaluation covered areas including Business Continuity, Collaboration, Execution, Governance, Innovation, and Cultural Fit. Notable achievements include Persistent Systems winning four awards across categories, while Capgemini, HPE, and LTIMindtree secured two awards each.
Information Services Group (ISG) ha presentato i premi ISG Star of Excellence Awards 2024 ad Accenture, Capgemini e Persistent Systems per aver dimostrato un'eccellente qualità del servizio clienti basata sul feedback degli utenti aziendali. La cerimonia di premiazione si è svolta durante il Gala Dinner degli ISG Sourcing Industry Awards a Londra.
I vincitori sono stati selezionati tra più di 2.000 fornitori di servizi valutati, grazie ai feedback da clienti aziendali provenienti dalle Americhe, dall'EMEA e dall'Asia-Pacifico. La valutazione ha riguardato aree tra cui Continuità Aziendale, Collaborazione, Esecuzione, Governance, Innovazione e Adattamento Culturale. Tra i risultati significativi, Persistent Systems ha vinto quattro premi in diverse categorie, mentre Capgemini, HPE e LTIMindtree hanno ottenuto due premi ciascuno.
Information Services Group (ISG) presentó los Premios ISG Star of Excellence 2024 a Accenture, Capgemini y Persistent Systems por demostrar una excelencia excepcional en el servicio al cliente basada en la retroalimentación de clientes corporativos. La ceremonia de premiación tuvo lugar en la cena de gala de los ISG Sourcing Industry Awards en Londres.
Los ganadores fueron seleccionados entre más de 2,000 proveedores de servicios evaluados, con comentarios de clientes empresariales de las Américas, EMEA y Asia-Pacífico. La evaluación cubrió áreas que incluyen Continuidad del Negocio, Colaboración, Ejecución, Gobernanza, Innovación y Ajuste Cultural. Los logros notables incluyen que Persistent Systems ganó cuatro premios en diferentes categorías, mientras que Capgemini, HPE y LTIMindtree aseguraron dos premios cada uno.
정보 서비스 그룹(ISG)는 2024 ISG 스타 오브 엑셀런스 상을 액센츄어, 캡제미니, 퍼시스턴트 시스템즈에 수여했습니다. 이는 기업 고객 피드백을 바탕으로 탁월한 고객 서비스 우수성을 보여준 것에 대한 것입니다. 시상식은 런던의 ISG 소싱 산업 시상식 갈라 디너에서 개최되었습니다.
수상자는 2,000개 이상의 평가된 서비스 제공업체 중에서 선정되었으며, 아메리카스, EMEA, 아시아 태평양의 기업 고객으로부터 피드백을 받았습니다. 평가는 비즈니스 연속성, 협업, 실행, 거버넌스, 혁신 및 문화 적합성과 같은 분야를 포함했습니다. 주목할 만한 성과로는 퍼시스턴트 시스템즈가 여러 카테고리에서 4개 상을 수상한 반면, 캡제미니, HPE 및 LTIMindtree는 각각 2개 상을 확보했습니다.
Information Services Group (ISG) a attribué les ISG Star of Excellence Awards 2024 à Accenture, Capgemini et Persistent Systems pour leur excellence exceptionnelle dans le service à la clientèle, basée sur les retours des clients d'entreprise. La cérémonie de remise des prix a eu lieu lors du Gala Dinner des ISG Sourcing Industry Awards à Londres.
Les lauréats ont été sélectionnés parmi plus de 2 000 prestataires de services évalués, avec des retours d'entreprises clients à travers les Amériques, l'EMEA et la région Asie-Pacifique. L'évaluation a porté sur des domaines tels que la continuité des activités, la collaboration, l'exécution, la gouvernance, l'innovation et l'adéquation culturelle. Parmi les réalisations notables, Persistent Systems a remporté quatre récompenses dans différentes catégories, tandis que Capgemini, HPE et LTIMindtree ont chacun obtenu deux récompenses.
Information Services Group (ISG) verlieh die ISG Star of Excellence Awards 2024 an Accenture, Capgemini und Persistent Systems für die außergewöhnliche Exzellenz im Kundenservice, basierend auf dem Feedback von Unternehmenskunden. Die Preisverleihung fand im Rahmen des Gala-Dinners der ISG Sourcing Industry Awards in London statt.
Die Gewinner wurden aus über 2.000 bewerteten Dienstleistern ausgewählt, mit Rückmeldungen von Unternehmenskunden aus den Amerikas, EMEA und dem asiatisch-pazifischen Raum. Die Bewertung umfasste Bereiche wie Geschäftskontinuität, Zusammenarbeit, Umsetzung, Governance, Innovation und kulturelle Passung. Zu den bemerkenswerten Leistungen gehört, dass Persistent Systems vier Auszeichnungen in verschiedenen Kategorien gewann, während Capgemini, HPE und LTIMindtree jeweils zwei Auszeichnungen erhielten.
- Customer experience scores for top 60 providers increased by 8% compared to previous year
- Number of client nominations more than doubled from previous year
- Comprehensive evaluation covering multiple service dimensions and regions
- Providers struggling to meet high customer expectations regarding AI investments
- ROI on AI investments not yet fully realized
Insights
This announcement of industry awards has minimal direct financial impact on Information Services Group (ISG). While the ISG Star of Excellence Awards program showcases ISG's position in technology research and advisory services, the news primarily serves marketing and branding purposes. The doubled client nominations and
The expanded provider feedback database enhances ISG's research capabilities and advisory services value proposition. However, with a relatively small market cap of
Annual awards recognize the technology and business services providers that deliver the highest level of customer service to enterprise clients
In a ceremony at the ISG Sourcing Industry Awards Gala Dinner, held at the conclusion of the ISG Sourcing Industry Conference at the Fairmont Windsor Park London, the providers were awarded the seventh annual overall ISG Star of Excellence Awards for earning the highest cumulative customer experience scores across all regions, industries and technology areas.
The ISG Star of Excellence Awards, part of the ISG Provider Lens™ research program, is the premier industry recognition for the technology and business services industry. Providers are ranked on the quality of their services based on direct feedback from enterprise customers in the areas of Business Continuity and Flexibility; Collaboration and Transparency; Execution and Delivery; Governance and Compliance; Innovation and Thought Leadership, and People and Cultural Fit.
The winners are chosen from among a group of more than 2,000 service providers and vendors ISG analyzes and evaluates each year. This year, ISG received feedback from enterprise clients with roles in IT, operations, lines of business, procurement and vendor management and other areas, and operating in the
In addition to the overall ISG Star of Excellence Award winners, last night’s ceremony recognized winners across a range of award categories, including:
- Overall award for technology provider, to Cisco Systems;
- Universal awards, for the highest customer experience (CX) scores by category, to Hexaware, for highest score across geographies; Persistent Systems, for IT Outsourcing; HCLTech, for Business Process Outsourcing; LTIMindtree, for Emerging Technology; HPE, for highest score across client industries, and LTIMindtee, for Independent Software Vendor;
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Regional awards, for the top CX score in each region, to Persistent Systems, for the
Americas ; TCS forEurope ,Middle East andAfrica (EMEA), and Tech Mahindra, forAsia Pacific . - CX Partnership awards, for the highest scores by CX dimension, to Persistent Systems, for most adaptable partner; Capgemini, for most collaborative partner; Genpact, for most flexible partner; IBM, for most innovative partner; ITC Infotech, for most successful implementation partner, and HPE, for most trusted partner.
Persistent Systems was presented with a total of four awards across all categories, and Capgemini, HPE and LTIMindtree a total of two awards each. A complete list of winners can be found here.
John Boccuzzi, Jr., president of ISG Research, noted that providers trust customer feedback from the ISG Star of Excellence™ program. As a quantified measure of client experience, these assessments enable the entire industry to improve, he said.
“This year, the number of client nominations for awards more than doubled. This feedback helps providers understand how customers perceive them and expands ISG’s knowledge of providers and ecosystems, strengthening our research and sourcing advisory services,” said Boccuzzi. “Overall CX scores for the top 60 providers, which represent a significant portion of the entire services industry, have increased by 8 percent compared with the prior year.”
Heiko Henkes, ISG Provider Lens managing director and principal analyst, who oversees the ISG Star of Excellence program, said providers are facing especially high expectations from their customers. “Enterprises are demanding more from their providers than ever before, especially in the era of AI,” Henkes said. “Providers are struggling to meet those high expectations, largely because the ROI on AI investments is yet to be fully realized.”
The ISG Star of Excellence™ CX research program scores and ranks providers based on customer survey responses. Ongoing surveys ask enterprises to rate their experiences with hundreds of IT and business services providers across industries, regions and technologies. The research goes beyond general satisfaction to explore, in depth, customer experiences with specific services and solutions offered by providers—research that is tied directly to ISG Provider Lens™ quadrant evaluations.
For more information on the ISG Star of Excellence™ continuous CX research program, visit this webpage. Service providers can nominate their customers to be a part of the program at any time throughout the year.
Also at last night’s event, ISG presented the 2024 ISG Paragon Awards™, recognizing the use of new sourcing approaches and digital technology, and the ISG Provider Lens Awards™ for Leaders and Rising Stars in IPL studies.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in
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Press Contacts:
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Source: Information Services Group, Inc.
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