Conduent Recognized as a Leader in the U.S. and Europe in ISG Customer Experience Services Provider Lens Report
Conduent (Nasdaq: CNDT) has been recognized as a Leader in the 2024 ISG Customer Experience Services Provider Lens™ report for both U.S. and Europe markets. This marks the fourth consecutive year of leadership recognition across three quadrants: Digital Operations, Intelligent Agent Experience, and Intelligent CX.
The report highlights Conduent's CXNow cloud-based platform, which manages the entire customer journey using AI-driven processes and 24/7 omnichannel experiences. Their CX analytics solutions leverage AI and machine learning for interaction analysis, while their intelligent CX services utilize cognitive AI for automated conversations and personalized experiences across voice, webchats, and texts.
Conduent (Nasdaq: CNDT) è stata riconosciuta come Leader nel rapporto 2024 ISG Customer Experience Services Provider Lens™ sia per i mercati degli Stati Uniti che per quelli europei. Questo segna il quarto anno consecutivo di riconoscimento nel settore, attraversando tre quadranti: Operazioni Digitali, Esperienza dell'Agente Intelligente e CX Intelligente.
Il rapporto evidenzia la piattaforma cloud-based CXNow di Conduent, che gestisce l'intero percorso del cliente utilizzando processi guidati dall'IA e esperienze omnicanale 24/7. Le loro soluzioni di analisi CX sfruttano l'IA e il machine learning per l'analisi delle interazioni, mentre i loro servizi CX intelligenti utilizzano l'IA cognitiva per conversazioni automatiche e esperienze personalizzate tramite voce, chat web e testi.
Conduent (Nasdaq: CNDT) ha sido reconocida como un Líder en el informe 2024 ISG Customer Experience Services Provider Lens™ tanto para los mercados de EE. UU. como de Europa. Este es el cuarto año consecutivo de reconocimiento por liderazgo en tres cuadrantes: Operaciones Digitales, Experiencia de Agente Inteligente y CX Inteligente.
El informe destaca la plataforma basada en la nube CXNow de Conduent, que gestiona todo el recorrido del cliente utilizando procesos impulsados por IA y experiencias omnicanal 24/7. Sus soluciones de análisis CX aprovechan la IA y el aprendizaje automático para el análisis de interacciones, mientras que sus servicios de CX inteligentes utilizan IA cognitiva para conversaciones automatizadas y experiencias personalizadas a través de voz, chat web y textos.
컨듀언트 (Nasdaq: CNDT)는 2024 ISG 고객 경험 서비스 제공업체 렌즈™ 보고서에서 미국 및 유럽 시장 모두에서 리더로 인정받았습니다. 이는 디지털 운영, 지능형 에이전트 경험 및 지능형 CX라는 세 가지 부문에서 연속으로 4년째 리더십을 인정받은 것입니다.
보고서는 컨듀언트의 클라우드 기반 플랫폼 CXNow를 강조하며, AI 기반 프로세스를 사용하여 고객 여정을 관리하고 24시간 연중무휴 옴니채널 경험을 제공합니다. 그들의 CX 분석 솔루션은 상호 작용 분석을 위해 AI와 머신 러닝을 활용하며, 지능형 CX 서비스는 자동 대화 및 음성, 웹 채팅, 텍스트를 통한 개인화된 경험을 위해 인지 AI를 이용합니다.
Conduent (Nasdaq: CNDT) a été reconnue comme un Leader dans le rapport 2024 ISG Customer Experience Services Provider Lens™ pour les marchés américain et européen. C'est la quatrième année consécutive de reconnaissance de leadership dans trois quadrants : Opérations Digitales, Expérience de l'Agent Intelligent et CX Intelligent.
Le rapport met en avant la plateforme cloud CXNow de Conduent, qui gère l'ensemble du parcours client en utilisant des processus guidés par l'IA et des expériences omnicanales 24/7. Leurs solutions d'analyse CX tirent parti de l'IA et de l'apprentissage automatique pour l'analyse des interactions, tandis que leurs services CX intelligents utilisent l'IA cognitive pour des conversations automatisées et des expériences personnalisées à travers la voix, les chats web et les textes.
Conduent (Nasdaq: CNDT) wurde im Bericht 2024 ISG Customer Experience Services Provider Lens™ sowohl für die Märkte in den USA als auch in Europa als Markführer anerkannt. Dies ist das vierte Jahr in Folge, in dem die Führungsposition in drei Quadranten gewürdigt wurde: Digitale Operationen, Intelligent Agent Experience und Intelligent CX.
Der Bericht hebt die cloudbasierte Plattform CXNow von Conduent hervor, die die gesamte Kundenreise mit KI-gestützten Prozessen und 24/7 Omnichannel-Erlebnissen verwaltet. Ihre CX-Analyse-Lösungen nutzen KI und maschinelles Lernen zur Analyse von Interaktionen, während ihre intelligenten CX-Dienste kognitive KI für automatisierte Gespräche und personalisierte Erlebnisse über Sprache, Webchats und Texte nutzen.
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4th Consecutive Year Conduent Named Leader in Customer Experience Services Provider Lens Report
The 2024 report recognized Conduent as a “Leader” in both the
Among Conduent’s customer experience (CX) strengths identified in each quadrant, the ISG Provider Lens report highlighted:
Digital Operations: Conduent’s CXNow solution is a cloud-based technology platform that caters to the entire customer journey, from sales and support to technical assistance, payments and loyalty programs. Using a standardized agent model for comprehensive call center management, CXNow integrates technology, personnel, and AI-driven processes to provide personalized 24/7 omnichannel experiences.
Intelligent Agent Experience: Conduent's CX analytics solutions use AI and machine learning technologies to offer valuable insights into complex customer interactions and experiences. By analyzing call and text data plus using sentiment analytics and predictive analytics, the solution identifies trends and drivers for improving performance, optimizing agent interactions, as well as anticipating next actions and resolving issues.
Intelligent CX (AI and Analytics): AI and analytics play a pivotal role in enhancing operational efficiency, improving productivity and achieving better customer satisfaction. Conduent delivers digital interactions including voice, webchats and texts, while providing a personalized experience. Cognitive AI and machine learning enable automated conversations, utilizing advanced search capabilities and custom data analysis models.
“As one of the leading players in the CX space, Conduent manages over two billion conversations by effectively leveraging its three decades of domain expertise and tailored digital solutions catering to key verticals such as healthcare and public sector. Conduent provides innovative AI-driven solutions for CX services. It offers AI-integrated solutions, virtual agents and omnichannel analytics, while efficiently delivering advanced CX,” said Kenn Walters, ISG Global Lead Analyst and Executive Advisor.
“We tailor our CX solutions to deliver elevated customer experiences, optimized operations and reduced costs. We focus on the end-to-end customer experience, improving quality and satisfaction to help drive business outcomes for our clients,” said Ryan Collins, Vice President and General Manager for Customer Experience Management at Conduent. “We are always striving to enhance our capabilities and are proud to achieve leader status in the CX Provider Lens report for four straight years, demonstrating the consistent value and performance that our technologies, workflows and teams deliver to clients.”
Read a custom version of the report, at https://insights.conduent.com/reports/conduent-cx-recognized-as-a-leader-in-the-2024-isg-provider-lens-for-customer-experience-services.
About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately
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Trademarks
Conduent is a trademark of Conduent Incorporated in
View source version on businesswire.com: https://www.businesswire.com/news/home/20241121540552/en/
Media:
Lisa Patterson, Conduent, +1-816-305-4421, lisa.patterson@conduent.com
Investor Relations:
Giles Goodburn, Conduent, +1-203-216-3546, ir@conduent.com
Source: Conduent Incorporated
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