Persistent Wins Coveted 2024 ISG Star of Excellence™ Overall Award for Superior Customer Experience
Persistent Systems has been awarded the prestigious 2024 ISG Star of Excellence™ Overall Award for superior customer experience. The company also secured awards in three additional categories: Most Adaptable Partner, Universal Information Technology Outsourcing (ITO), and Outstanding Service in the Americas Region.
The recognition is based on direct enterprise customer feedback, with Persistent achieving an exceptional customer experience score of 87.9, significantly higher than the industry benchmark of 72.7. The evaluation covered key areas including business continuity, collaboration, execution, governance, innovation, and cultural fit. Persistent was the only provider to win in four categories, demonstrating their commitment to delivering exceptional value and building strong client relationships.
Persistent Systems ha ricevuto il prestigioso 2024 ISG Star of Excellence™ Overall Award per un’esperienza cliente superiore. L'azienda ha anche ottenuto riconoscimenti in altre tre categorie: Partner più Adattabile, Outsourcing Universale delle Tecnologie Informatiche (ITO) e Servizio Eccellente nella Regione delle Americhe.
Il riconoscimento si basa sul feedback diretto dei clienti aziendali, con Persistent che ha raggiunto un punteggio di esperienza cliente eccezionale di 87,9, significativamente superiore al benchmark del settore di 72,7. La valutazione ha coperto aree chiave tra cui continuità aziendale, collaborazione, esecuzione, governance, innovazione e affinità culturale. Persistent è stato l'unico fornitore a vincere in quattro categorie, dimostrando il proprio impegno nel fornire un valore eccezionale e nel costruire forti relazioni con i clienti.
Persistent Systems ha sido galardonada con el prestigioso 2024 ISG Star of Excellence™ Overall Award por su superior experiencia al cliente. La compañía también logró premios en tres categorías adicionales: Socio Más Adaptable, Outsourcing Universal de Tecnología de Información (ITO) y Servicio Destacado en la Región de las Américas.
El reconocimiento se basa en la retroalimentación directa de los clientes empresariales, con Persistent alcanzando una puntuación excepcional de experiencia al cliente de 87.9, significativamente superior al estándar de la industria de 72.7. La evaluación abarcó áreas clave como continuidad de negocio, colaboración, ejecución, gobernanza, innovación y ajuste cultural. Persistent fue el único proveedor en ganar en cuatro categorías, demostrando su compromiso de ofrecer un valor excepcional y construir relaciones sólidas con los clientes.
퍼시스턴트 시스템즈는 탁월한 고객 경험으로 2024 ISG 스타 오브 엑설런스™ 종합상을 수상했습니다. 이 회사는 또한 세 가지 추가 카테고리에서 상을 수상했습니다: 가장 적응력 있는 파트너, 보편적 정보 기술 아웃소싱 (ITO) 및 아메리카 지역의 뛰어난 서비스.
이 인정은 기업 고객의 직접적인 피드백을 기반으로 하며, 퍼시스턴트는 87.9의 우수한 고객 경험 점수를 달성하여 업계 벤치마크인 72.7을 크게 초과했습니다. 평가는 비즈니스 연속성, 협업, 실행, 거버넌스, 혁신 및 문화적 적합성 등 주요 분야를 포함했습니다. 퍼시스턴트는 4개 분야에서 유일하게 수상한 공급업체로서, 탁월한 가치를 제공하고 견고한 고객 관계를 구축하려는 의지를 보여주었습니다.
Persistent Systems a été récompensée par le prestigieux 2024 ISG Star of Excellence™ Overall Award pour une expérience client exceptionnelle. L'entreprise a également obtenu des prix dans trois autres catégories : Partenaire le plus Adaptable, Sous-traitance des Technologies de l'Information Universelle (ITO) et Service Exceptionnel dans la Région des Amériques.
La reconnaissance est basée sur les retours directs des clients d'entreprise, avec Persistent atteignant un score d'expérience client exceptionnel de 87,9, nettement supérieur au benchmark de l'industrie de 72,7. L'évaluation a couvert des domaines clés tels que la continuité des activités, la collaboration, l'exécution, la gouvernance, l'innovation et l'adéquation culturelle. Persistent a été le seul fournisseur à gagner dans quatre catégories, démontrant son engagement à offrir une valeur exceptionnelle et à construire des relations solides avec ses clients.
Persistent Systems wurde mit dem prestigeträchtigen 2024 ISG Star of Excellence™ Overall Award für hervorragende Kundenerfahrung ausgezeichnet. Das Unternehmen sicherte sich außerdem Auszeichnungen in drei weiteren Kategorien: Anpassungsfähigster Partner, Universelles Outsourcing von Informationstechnologie (ITO) und Hervorragender Service in der Americas-Region.
Die Anerkennung basiert auf direktem Feedback von Unternehmenskunden, wobei Persistent eine außergewöhnliche Kundenerfahrungsbewertung von 87,9 erreichte, die signifikant über dem Branchendurchschnitt von 72,7 liegt. Die Bewertung umfasste wichtige Bereiche wie Geschäftskontinuität, Zusammenarbeit, Ausführung, Governance, Innovation und kulturelle Passung. Persistent war der einzige Anbieter, der in vier Kategorien gewonnen hat, was ihr Engagement für die Bereitstellung außergewöhnlichen Wertes und den Aufbau starker Kundenbeziehungen zeigt.
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Also wins awards for Universal ITO, Most Adaptable Partner, and Outstanding Service in the
ISG's Star of Excellence Awards rank providers on the quality of their services based on direct feedback from enterprise customers in the areas of business continuity and flexibility, collaboration and transparency, execution and delivery, governance and compliance, innovation and thought leadership, and people and cultural fit.
These accolades demonstrate client trust, underscoring Persistent's unwavering commitment to delivering exceptional value that surpasses client expectations and fuels long-term relationships. Persistent was the only provider to win in four categories.
Persistent's notable achievements are exemplified by its outstanding customer experience (CX) score in the research program of 87.9, significantly surpassing the industry benchmark of 72.7. This score showcases Persistent's success in building strong client relationships and its commitment to customer satisfaction.
"At Persistent, our AI-led, platform-driven services strategy is centered on anticipating client needs, exceeding their expectations, and gaining their trust. The ISG Star of Excellence Awards, based on the Voice of Customer, validate this commitment, highlighting our deep understanding of client goals and proactive approach to developing innovative solutions that fulfill evolving requirements. Our primary goal is to drive client success and foster business growth. We are honored by this acknowledgment from ISG, which reflects the enduring partnerships we build with our clients by reimagining businesses across industries."
"Congratulations to Persistent Systems for earning top honors in the ISG Star of Excellence™ program 2024, including the prestigious Overall Award. They have received exceptional customer satisfaction across CX pillars, technologies, regions, and industries. Having been a finalist for this award last year, Persistent Systems continued with its focus on customer-centricity and experience to secure the top spot in 2024. This accomplishment not only reflects their adaptability and innovation but also demonstrates their stamina in consistently delighting customers and exceeding expectations. In 2024, as client expectations rise in the age of AI, organizations seek partners who elevate relationships into true collaborations. Persistent Systems has risen to this challenge, achieving the highest satisfaction in the 'People and Cultural Fit' CX pillar and earning recognition as the 'Most Adaptable Partner' by clients. These accolades highlight Persistent Systems' ability to foster deep, value-driven partnerships and deliver unparalleled client experiences."
About ISG:
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in
About Persistent
Persistent Systems (BSE & NSE: PERSISTENT) is a global services and solutions company delivering Digital Engineering and Enterprise Modernization to businesses across industries. With over 23,200 employees located in 19 countries, the Company is committed to innovation and client success. Persistent offers a comprehensive suite of services, including AI-enabled software engineering, product development, data and analytics, CX transformation, cloud computing, and intelligent automation. The Company has been recognized as the "Most Promising Company" of the Year by CNBC-TV18 at the 2023 India Business Leader Awards. Persistent has achieved carbon neutrality, reinforcing its commitment to sustainability and responsible business practices. As a participant of the United Nations Global Compact, the Company is committed to aligning strategies and operations with universal principles on human rights, labor, environment, and anti-corruption, as well as take actions that advance societal goals. With
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