Nordic Digital Initiatives Address Economy, Environment
Enterprises in the Nordics are enhancing supply chains, customer experiences, and sustainability initiatives, as highlighted in the ISG Provider Lens™ report. The report indicates a significant digital transformation spurred by COVID-19 and disruptions from the war in Ukraine. 36 providers were evaluated across four quadrants, with Accenture, HCLTech, IBM, and Wipro named as leaders. The report emphasizes the importance of ESG initiatives and digital technologies in adapting to market challenges, aiming to improve transparency in supply chain impacts.
- Nordic enterprises are leveraging digital technologies for supply chain improvements and customer experience.
- The report highlights a strong commitment to environmental, social, and governance (ESG) initiatives in the Nordics.
- Accenture, HCLTech, IBM, and Wipro recognized as leaders in four quadrants, indicating strong market positioning.
- Supply chains face challenges from materials shortages, rising costs, and war-related disruptions.
- Demand visibility issues are persisting in the Nordic supply chain landscape.
Enterprises are deploying new technologies to improve supply chains, customer experience and sustainability, ISG Provider Lens™ report says
The 2022 ISG Provider Lens™ Digital Business Enablement and ESG Services report for the Nordics finds that digital technologies and third-party services have empowered organizations in the region as they adapted to the effects of the COVID-19 pandemic and the economic disruptions that followed, including challenges created by the war in
“Many Nordic enterprises have successfully changed the way they work to generate growth under difficult conditions,” said
The region has been a pioneer in digital services and projects related to ESG objectives, and this activity is accelerating across both environmental and other use cases, ISG says. Many enterprises are implementing systems to accurately track and report scope 1, 2 and 3 emissions. ESG efforts in the Nordics also extend to other aspects of the United Nations Sustainable Development Goals (SDG), the report says. One project has used data analytics to analyze keywords used in a list of job requirements in an effort to attract more women candidates.
Supply chains in the Nordics have been constrained by conditions including materials shortages, rising costs, war-related disruptions and poor demand visibility, ISG says. The development of data-driven supply chains, which use analytics and AI to improve supply assessments and demand management, is a growing trend in the region, and providers are building specific offerings for this need. Supply chain modernization projects also increasingly address decarbonization and responsible sourcing of materials.
“Consumers in the Nordics want to see companies make a positive difference with their supply chains,” said
As in other regions, enterprises in the Nordics are adopting digital technologies to improve customer experience (CX) in the post-pandemic economy, the report says. Creating differentiated experiences for specific consumer segments, such as millennials and Gen Z, is a major trend in the Nordics. Offering green products for environmentally conscious consumers is another emerging requirement.
The report also explores other business services trends affecting companies in the Nordics, including skills shortages and early efforts by providers to build CX use cases for augmented and virtual reality and the metaverse.
The 2022 ISG Provider Lens™ Digital Business Enablement and ESG Services report for the Nordics evaluates the capabilities of 36 providers across four quadrants: Business Consulting Services, Customer Experience Services, Supply Chain Transformation Services, and Sustainability and ESG Services.
The report names Accenture, HCLTech, IBM and Wipro as Leaders in all four quadrants. It names
In addition, GEP and Mindtree are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.
The 2022 ISG Provider Lens™ Digital Business Enablement and ESG Services report for the Nordics is available to subscribers or for one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
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FAQ
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