Nordic Companies Warm to Automation as Platforms Evolve
Information Services Group (III) reports on the surge in AI-powered automation in the Nordics driven by high labor costs and a shift towards digital transformation. The 2022 ISG Provider Lens™ report finds that financial services and retail sectors lead adoption, while public sector organizations lag behind. Enhanced technologies like conversational AI and intelligent document processing are crucial for efficient automation. Notably, UiPath is identified as a leader in two quadrants of automation platforms, illustrating competitive advancements in the region.
- Increased adoption of AI-powered automation platforms among enterprises in the Nordics.
- High demand driven by elevated labor costs, prompting companies to seek automation solutions.
- Financial services and retail sectors are leading the charge in adopting automation technologies.
- Emerging technologies like conversational AI and intelligent document processing are now more capable.
- UiPath recognized as a leader in two automation quadrants, showcasing competitive standing.
- Public sector organizations are slow to adopt automation due to reliance on on-premises solutions.
Labor costs, digital transformations spark enterprises’ interest in increasingly intelligent, AI-powered tools, ISG Provider Lens™ report says
The 2022 ISG Provider Lens™ Intelligent Automation — Platforms and Products report for the Nordics finds that the recent surge in adoption has been triggered by several converging factors. The high cost of labor in the Nordics has generated demand for automation to replace some tasks, while enterprises are also embracing the new technologies to ensure employee well-being and productivity as they ask team members to return to the office. These trends are accelerating against the backdrop of a general move toward enterprise digital transformation across the Nordics and other developed regions.
“Intelligent automation is meeting emerging needs at companies in the Nordics, especially large enterprises,” said
Adoption varies across industries and countries in the region, the report says. Financial services and retail enterprises are leading the way toward automation in the Nordics, while public sector organizations that rely heavily on on-premises solutions are moving more slowly. Multinational firms based in the Nordics are on par with other global enterprises, while Finnish and Norwegian companies are also quickly adopting automation and Swedish enterprises are increasing their investments.
Intelligent automation is based on three core platforms that have grown far more capable in recent years, the report says. Conversational AI is increasingly focused on enabling seamless omnichannel experiences that combine voice, text and other modes of synchronous and asynchronous interaction. Intelligent document processing (IDP), once limited to optical character recognition, now offers the ability to scan documents and extract and analyze information at scale. Process discovery and task mining tools can identify more complex workflows and human tasks within business processes, which helps organizations determine where intelligent automation platforms can be most effective.
These platforms are now being combined for even greater impact, ISG says. For example, by both digitizing and analyzing records with IDP and understanding operations through process discovery, service providers and enterprises can implement more effective robotic process automation (RPA) initiatives.
“Increasingly sophisticated automation platforms can be deployed more effectively than ever to meet real-world business objectives,” said
The report also explores other intelligent automation trends affecting the Nordics, including growing demand for automated sentiment analysis and ongoing debates about how much automation development should be performed by team members who are not professional developers.
The 2022 ISG Provider Lens™ Intelligent Automation — Platforms and Products report for the Nordics evaluates the capabilities of 50 providers across three quadrants: Conversational AI Platforms, Intelligent Document Processing, and Process Discovery and Mining.
The report names UiPath as a Leader in two quadrants. It names
In addition, Boost.ai is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant.
The 2022 ISG Provider Lens™ Intelligent Automation — Platforms and Products report for the Nordics is available to subscribers or for one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
About ISG
ISG (
View source version on businesswire.com: https://www.businesswire.com/news/home/20221208005112/en/
Press:
+1 203 517 3119
will.thoretz@isg-one.com
+1 978-518-4520
isg@matternow.com
Source:
FAQ
What does the 2022 ISG Provider Lens report say about AI adoption in the Nordics?
Which sectors are leading in AI automation according to the ISG report?
Who is recognized as a leader in the ISG Provider Lens report for automation platforms?
What challenges does the public sector face in AI automation adoption?