Five9 Expands Global Footprint with New Data Centers in India

Rhea-AI Summary

Five9 (Nasdaq: FIVN), a leading CX platform provider, has expanded its global footprint with two new data centers in Delhi and Mumbai, India. This expansion aims to support both local and multi-national enterprises in powering customer experience strategies in the region. Additionally, Five9 has achieved Department of Telecommunications (DOT) Unified License (Virtual Network Operator) (UL VNO) certification in India, allowing it to provide Access Services, National Long Distance, and International Long Distance services.

The expansion enables Five9 customers to leverage a single platform for multiple India calling regions and use Five9 as their primary telecommunications provider or integrate with existing in-country Telco services. New regional capabilities include simplified telephony integrations, provision of phone numbers and local/long-distance services, and the ability to power agents in India through Five9 Agent Connect or Direct Connect.

Positive

• Expansion into India with two new data centers in Delhi and Mumbai
• Achieved DOT Unified License (VNO) certification in India
• Ability to provide telephony and network connectivity within India
• Simplified telephony integrations for calls into/out of/within India
• Provision of phone numbers (DIDs and TFN) and local/long-distance services

Negative

• None.

Insights

Technology Analyst

Five9's expansion into India with new data centers and regulatory certifications marks a significant strategic move. This development enhances the company's global footprint and service capabilities, particularly for multinational enterprises operating in the region. The UL VNO licensing allows Five9 to offer comprehensive telecommunications services, including local and long-distance calling within India. This vertical integration could lead to improved service quality and potentially higher margins. The ability to support multiple India calling regions from a single platform streamlines operations for customers, potentially increasing Five9's competitive advantage. However, entering the Indian market also presents challenges, including intense competition and regulatory complexities. While this expansion opens new revenue streams, the impact on Five9's financials will depend on adoption rates and the company's ability to navigate the local business environment effectively.

Market Research Analyst

The expansion into India aligns with the growing trend of global enterprises seeking unified customer experience platforms across diverse markets. India's large and rapidly digitalizing economy presents a significant opportunity for Five9 to capture market share in the CX space. The company's ability to offer both cloud-based contact center solutions and telecommunications services positions it uniquely in the market. This could be particularly appealing to multinational corporations looking to streamline their CX operations in India. The move also demonstrates Five9's commitment to supporting its global customer base, which could enhance customer retention and potentially attract new enterprise clients. However, success will hinge on Five9's ability to adapt its offerings to local market needs and preferences, as well as its effectiveness in building partnerships with local carriers and ISPs.

Leading CX platform establishes two new data centers to support multi-national enterprises serving customers across the globe

SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced the expanded availability in India with the addition of two new Five9 Data Centers in Delhi and Mumbai, India, to support both local and multi-national enterprises powering customer experience strategies in-region. Additionally, Five9 announced it has achieved Department of Telecommunications (DOT) Unified License (Virtual Network Operator) (UL VNO) licensing to provide Access Services, National Long Distance and International Long Distance in India. This allows Five9 to partner with local carriers and ISPs, to offer both telephony and network connectivity within the region powering next-generation customer experience.

Today’s consumers expect seamless and cohesive experiences that deliver value at every touchpoint. With expanded availability in India, Five9 customers can now leverage a single platform to support multiple India calling regions. Additionally, Five9 customers can leverage Five9 as their primary telecommunications provider, or leverage their existing in country Telco service with the Five9’s BYOC (Bring Your Own Carrier) solution. With faster implementation and support in the region, Five9 customers can quickly optimize their CX strategies to scale operations, drive brand value, and bolster reliability in the region. New regional capabilities include:

• Five9 achieves India DOT certification (UL VNO license) in India: With this new certification, Five9 customers can simplify telephony integrations to support calls into/out of/and within India.
• Five9 now provides telephony and networking in India: Customers can buy phone numbers (DIDs and TFN), local and long distance service from Five9. Five9 customers can effectively power agents in India by routing their voice traffic over Five9 Agent Connect (Multiprotocol Label Switching (MPLS)) or Five9 Direct Connect (International Private Leased Circuit (IPLC)).

“Our expanded offering in India is pivotal in supporting global AI-powered customer experience strategies for multi-national enterprises worldwide,” Andy Dignan, COO, Five9. “By enhancing our data center presence and establishing local carrier partnerships, we are enabling seamless and efficient customer interactions across the region. This expansion underscores our commitment to delivering robust, reliable solutions that drive digital transformation and operational efficiency, ensuring our customers can optimize their CX strategies with speed and reliability.”

For more information about Five9's products and solutions, please visit: https://www.five9.com/products-solutions

About Five9

The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by 2,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.

For more information, visit www.five9.com.

Engage with us @Five9, LinkedIn, Facebook, Blog

View source version on businesswire.com: https://www.businesswire.com/news/home/20241010615329/en/

Hannah Blackington

Corporate Communications Director, Five9

Press@five9.com

Source: Five9

FAQ

What new data centers has Five9 (FIVN) opened in India?

Five9 has opened two new data centers in Delhi and Mumbai, India, to support both local and multi-national enterprises serving customers across the globe.

What certification has Five9 (FIVN) achieved in India?

Five9 has achieved Department of Telecommunications (DOT) Unified License (Virtual Network Operator) (UL VNO) certification in India, allowing it to provide Access Services, National Long Distance, and International Long Distance services.

What new services can Five9 (FIVN) provide in India after the expansion?

Five9 can now provide telephony and networking services in India, including the ability to buy phone numbers (DIDs and TFN), local and long distance service, and power agents in India through Five9 Agent Connect or Direct Connect.

How does the India expansion benefit Five9 (FIVN) customers?

Customers can now leverage a single platform for multiple India calling regions, use Five9 as their primary telecommunications provider or integrate with existing Telco services, and benefit from faster implementation and support in the region.