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8x8, Inc. (NYSE: EGHT) is at the forefront of transforming business communications through its innovative software-as-a-service (SaaS) solutions. As a leader in the industry, 8x8 provides a comprehensive suite of voice, video, chat, contact center, and enterprise-class API solutions, all powered by a robust global cloud communications platform. These solutions enable workforces worldwide to connect and collaborate more efficiently and effectively.
The company's unified platform supports omnichannel communication, allowing employees to seamlessly interact via voice, video, text, chat, and contact centers. This integration is crucial for businesses aiming to enhance their customer experience and streamline internal communications. 8x8's offerings extend to approximately 2.5 million users, with a strong geographic focus in the United States, which contributes a significant portion of its revenue.
8x8 also leverages real-time business analytics and intelligence to provide unique insights across all interactions and channels. These insights help businesses understand customer behavior, optimize operations, and accelerate growth. The company's revenue is further bolstered by sales of hardware and professional services, which complement its integrated technology platform.
Recent achievements include the enhancement of their cloud platform to support even more robust and scalable solutions. Current projects involve expanding their omnichannel capabilities and improving user experience through advanced analytics and artificial intelligence.
With a strong focus on innovation and customer satisfaction, 8x8 continues to solidify its position as a key player in the business communications landscape.
Stay updated with the latest news and developments from 8x8, Inc. and see how they are shaping the future of business communications.
8x8, Inc. (NYSE: EGHT) reported a strong financial performance for Q2 Fiscal 2021, with total revenue rising 17.9% year-over-year to $129.1 million. Service revenue increased 19.3% to $120.9 million. Despite a GAAP pre-tax loss of $38.3 million, the company focused on a solid go-to-market strategy, seeing significant demand, especially in the mid-market and enterprise segments. The total annual recurring revenue (ARR) reached $467.1 million, up 20%. Looking ahead, the company forecasts Q3 revenue between $132.0 million and $133.0 million.
8x8, Inc. (NYSE: EGHT) has announced that the State of Alaska has signed a Participating Addendum with 8x8 under the NASPO ValuePoint Cloud Solutions contract. This agreement allows state, local, and education agencies in Alaska to purchase the 8x8 Open Communications Platform, which integrates voice, team chat, meetings, and contact center services. The platform aims to help agencies transition to cloud communications, enhancing efficiency and constituent experiences. Alaska becomes the first state to leverage this cloud solution, further advancing 8x8’s presence in public sector markets.
8x8, Inc. (NYSE: EGHT) announced its partnership with UK-based Slater and Gordon to implement the 8x8 Open Communications Platform. This initiative aims to enhance legal services and support a 'work anywhere' strategy. The platform replaces outdated telephony systems with integrated voice, team chat, video conferencing, and contact center solutions, promoting collaboration and compliance. Slater and Gordon's agile response during COVID-19 allowed rapid deployment of remote working capabilities. Future plans include leveraging unique CPaaS capabilities for SMS integrations, improving client communications.
8x8, Inc. (NYSE: EGHT) has announced a strategic partnership with Pax8, a leading cloud solutions provider. This collaboration allows Pax8 to offer the 8x8 Open Communications Platform, which integrates voice, team chat, meetings, and contact center solutions into one platform. The partnership aims to enhance digital transformation for organizations while improving partner growth opportunities. Pax8's rapid growth demonstrates its capability to modernize technology stacks and provide partners with simplified buying experiences, enabling further expansion in the cloud market.
8x8, Inc. (NYSE: EGHT) announced it will release its second quarter fiscal 2021 financial results on October 28, 2020, after market close. A conference call to discuss these results will be held at 2:00 PM PT (5:00 PM ET) on the same day. Investors can join the call by dialing (844) 343-9040 domestically or (647) 689-5131 internationally, using passcode 4019669. A telephonic replay will be available until November 4, 2020. 8x8 is a leading provider of integrated cloud communications, offering services like voice, video, chat, and contact center solutions.
8x8, Inc. (NYSE: EGHT) announced the rapid deployment of its Open Communications Platform to Age Scotland, a charity supporting older individuals, within five days. This initiative comes in response to a 500% increase in call volumes due to the global health crisis, necessitating the doubling of Age Scotland's contact center team. The new platform enhances communication and collaboration, allowing Age Scotland to efficiently manage high call volumes and improve service delivery. 8x8's solution aims to future-proof Age Scotland's operations as winter approaches, ensuring they continue to provide vital support.
8x8, Inc. (NYSE: EGHT) has reported a significant increase in app usage among its global business users due to the ongoing shift to remote work. The analysis revealed that business communication and collaboration app usage has more than doubled, resulting in a nearly 2.5X increase in voice calls and a 6X rise in video meetings. Key findings include a 107% increase in the use of desktop and mobile communication apps, a 190% surge in usage on MacOS and Windows, and an 11.5% monthly growth rate in daily call volumes.
8x8, Inc. (NYSE: EGHT) announced that phoenixNAP has adopted its Open Communications Platform to enhance employee and customer engagement. The platform facilitates remote work, ensuring connectivity for over 500 employees worldwide. By transitioning from legacy systems to 8x8's integrated solutions, phoenixNAP improved operational efficiency and business resilience. The deployment includes the 8x8 Contact Center, providing analytics and CRM integration for better customer service. This collaboration enables phoenixNAP to support a mobile workforce, driving productivity and customer satisfaction while reducing operational costs.
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