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Sprinklr Positioned for Public Sector Growth with FedRAMP Authorized CXM Platform
Rhea-AI Impact
(Neutral)
Rhea-AI Sentiment
(Neutral)
Tags
Rhea-AI Summary
Sprinklr (NYSE: CXM) has received FedRAMP authorization for its Unified-CXM Platform, enabling U.S. government agencies to enhance citizen engagement across various digital channels. This authorization, marking a key milestone, supports secure cloud service adoption and allows Sprinklr to assist government customers in modernizing their services while ensuring compliance with high security standards. The platform empowers agencies to efficiently interact with citizens through social media, SMS, email, and more.
Positive
Achieved FedRAMP authorization for Unified-CXM at Low Impact level.
Enables government agencies to unify citizen experiences across 30+ digital channels.
Supports secure cloud service adoption, enhancing government service delivery.
Negative
None.
Government customers can unify citizen experience in compliance with the most rigorous security and infrastructure standards.
FedRAMP is a government-wide program aimed to facilitate the adoption of secure cloud services across the federal government by providing a standardized approach to security and risk assessment of cloud service offerings. FedRAMP authorization is required of federal cloud technology vendors.
Delivered via Amazon Web Services (AWS), Sprinklr’s Unified-CXM Platform will help government agencies modernize services and meet citizens where they are across all social media, voice, SMS, email, and digital channels. With Sprinklr’s AI-powered platform, agencies can also reduce administrative burdens to help deliver a seamless, secure citizen experience.
“Citizens expect government agencies to deliver information, content, and resources across modern channels like social media, text, voice, and chat. To effectively meet citizen demands, governments need a modern, unified approach,” said Paul Ohls, Chief Revenue Officer, Sprinklr. “FedRAMP Authorization is a critical milestone for long-term growth at Sprinklr. It allows us to help our government customers deliver better services and engage citizens across 30+ digital channels.”
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across every modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
