Europe's largest Department Store El Corte Inglés Transforms Shopping Experience with Sprinklr

Rhea-AI Summary

Sprinklr (NYSE: CXM) announced a partnership with El Corte Inglés, Europe's largest department store, to enhance its digital customer engagement strategy in Portugal. Utilizing three of Sprinklr's product suites—Social Publishing & Engagement, Modern Research, and Modern Marketing & Advertising—the collaboration aims to improve omni-channel experiences throughout the shopping journey. The focus is on delivering personalized customer experiences and improving operational efficiency in a competitive retail landscape.

Positive

• Partnership with El Corte Inglés to enhance customer engagement in Portugal.
• Implementation of advanced AI tools to improve operational efficiency and reduce costs.
• Focus on omni-channel experience will likely attract more customers.

Negative

• None.

Leveraging three Sprinklr product suites to enhance digital engagement for customers.

NEW YORK--(BUSINESS WIRE)-- Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Europe's largest Department Store, El Corte Inglés, selected Sprinklr to transform its online customer engagement strategy in Portugal. With three Sprinklr product suites Sprinklr Social Publishing & Engagement, Modern Research and Modern Marketing & Advertising, El Corte Inglés can deliver an omni-channel customer engagement experience throughout the customer’s shopping journey.

“El Corte Inglés has always been focused on putting the customer’s experience first. This strategy has kept us at the forefront of the retail market, and is behind our decision to partner with Sprinklr here in Portugal,” said Susana Santos, Director of Communications, El Corte Inglés Portugal. “Sprinklr provides the most complete, unified platform for digital customer experience management, and we’re thrilled to be working with them on the next stage of our digital customer experience transformation.”

With customers increasingly shopping, requesting customer service, and researching retail purchases on social media, El Corte Inglés Portugal is turning to Sprinklr to support improving the digital shopping experience.

“Shoppers expect human, personalized experiences on any channel, at any time. With Sprinklr, El Corte Inglés will be able to achieve this – communicating across external channels, collaborating across internal silos – and delivering human experiences at scale from one unified platform,” said Kris Wood, Senior Vice President EMEA, Sprinklr.

El Corte Inglés Portugal will implement the following products:

• Sprinklr Social Publishing & Engagement – Will improve the team’s efficiency and reduce costs with advanced AI and automation while creating one source of truth for publishing and engagement.
• Sprinklr Modern Research – AI insights will help the team understand the voice of the customer to create relevant, high performing content.
• Sprinklr Modern Marketing & Advertising – Consolidating organic and paid activity will help increase advertising performance and reduce costs.

For more customer news, visit Sprinklr Customer Stories.

About Sprinklr
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

View source version on businesswire.com: https://www.businesswire.com/news/home/20230111005001/en/

Press

Austin DeArman

pr@sprinklr.com

Source: Sprinklr

FAQ

What is the recent partnership involving CXM?

Sprinklr (CXM) has partnered with El Corte Inglés to enhance its digital customer engagement strategy in Portugal.

What products will CXM implement for El Corte Inglés?

CXM will implement Social Publishing & Engagement, Modern Research, and Modern Marketing & Advertising for El Corte Inglés.

What are the expected benefits of CXM's new partnership?

The partnership aims to improve omni-channel customer experiences and operational efficiency through advanced AI tools.

When was the partnership between CXM and El Corte Inglés announced?

The partnership was announced on January 11, 2023.