Aramex Selects Sprinklr AI Chatbots for Transformative Global Customer Service
Sprinklr (NYSE: CXM) announces that Aramex, a leading logistics provider, will use Sprinklr Modern Care to enhance its digital customer service. This partnership introduces AI chatbots in four languages, aiming to automate responses and improve operational efficiency. With over 400 agents utilizing Sprinklr’s platform, Aramex intends to deliver faster, effective service across various channels including live chat and WhatsApp. Moe Abeidat, VP of Technology at Aramex, highlights the importance of adapting to digital customer preferences.
- Aramex will enhance customer service efficiency by using Sprinklr's AI chatbots, leading to cost reductions.
- The implementation of a unified platform allows for streamlined customer inquiries across multiple channels.
- None.
Supporting Aramex’s continuous commitment to innovating its overall customer experience
Aramex will be using Sprinklr’s AI chatbots in four languages to automate responses to common inquiries while driving positive customer experiences at a lower cost than live human interactions.
Since its foundation in 1982, Aramex has grown to become a global leader in the logistics and transportation industry, recognized for its customized and innovative services for businesses and consumers.
In order to increase its operational efficiency, Aramex is working to implement AI to automate tedious global customer service processes. The company is consolidating its contact center on Sprinklr’s unified platform to serve customers with speed and efficiency on every major channel – including live chat, email, and WhatsApp.
More than 400 Aramex customer service agents will use Sprinklr’s Conversational AI and Bots to manage customer inquiries across digital channels in multiple languages – all from a single
Comments on the news:
“Our focus on quickly responding to changing customer preferences has helped Aramex successfully introduce market leading express delivery and logistics solutions to the
“Over the past 40 years, Aramex has rapidly evolved into a global brand recognized for its comprehensive logistics and transportation solutions that focus on putting the customer’s preferences first. We’re honored to have the opportunity to help Aramex maintain its customer-first focus by building a digital global customer service center on Sprinklr’s unified platform,” said
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