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Zenvia Inc. (NASDAQ: ZENV) is a leading technology company in Latin America that offers a versatile cloud-based platform designed to enhance customer experiences through unified multi-channel solutions. Zenvia empowers businesses to transform their interactions with their customers, making them more engaging, scalable, and personalized. The company's platform supports a wide range of communication channels, including SMS, Voice, WhatsApp, Instagram, and Webchat, enabling businesses to tailor their communications based on customer preferences.
Zenvia operates through two main segments: Communication Platform as a Service (CPaaS) and Software as a Service (SaaS). The CPaaS segment has shown recovery in SMS volumes, with a focus on profitability and strategic pricing, particularly among large enterprises. This segment's versatility is exemplified by its adoption of Google's Rich Communication Services (RCS), enhancing customer engagement with interactive and secure messaging options. Through partnerships like the one with Google, Zenvia continues to innovate and lead in the communications space.
The SaaS segment provides comprehensive solutions designed for marketing campaigns, sales team support, customer service, and engagement. Zenvia's platform includes advanced tools like APIs, chatbots, single customer views, journey designers, documents composer, and authentication features. Recent SaaS achievements include the integration of AI tools like ChatGPT to improve customer service interactions and fraud detection capabilities, as well as successful case studies with leading companies such as Ânima Educação and Crédito Real, which have significantly improved their customer engagement and operational efficiency.
Financially, Zenvia has demonstrated robust performance with continuous positive EBITDA over recent quarters, a testament to its strategic focus on balancing revenue growth with profitability. The company reported a 13.3% sequential revenue growth in Q3 2023, driven by both CPaaS and SaaS segments. The company also successfully renegotiated debt obligations to better align its financial structure with its business operations, ensuring sustainable growth and investor confidence.
Zenvia's shares are traded on Nasdaq under the ticker ZENV. The company remains committed to its vision of creating a new world of experiences, leveraging its robust platform to help businesses amplify their brand presence, escalate sales, and elevate customer support across Latin America.
Zenvia (NASDAQ: ZENV) reported its Q4 2023 and FY 2023 results, with significant improvements in key financial metrics.
Q4 2023 revenue rose 24.1% YoY to BRL 217.0 million, driven by SaaS (16.1% YoY growth) and CPaaS (29.7% YoY growth). FY 2023 revenue increased 6.7% YoY to BRL 807.6 million. Non-GAAP Adjusted Gross Profit rose 19.2% YoY to BRL 122.2 million in Q4 2023, while Adjusted EBITDA was positive BRL 22.1 million, up from a negative BRL 52.4 million in Q4 2022. The company's CEO, Cassio Bobsin, highlighted strategic financial renegotiations and personal investments as important steps for future growth. CFO Shay Chor announced a new EBITDA guidance for 2024, forecasting a 70% YoY increase to between BRL 120 million and BRL 140 million.
Key metrics include a 3.1% decline in active customers to 12,929, a 14.4% increase in Gross Profit YoY to BRL 330.5 million, and a 75% reduction in losses for the period to BRL 60.8 million YoY.
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