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ZENVIA Reports Q2 2024 and H1 2024 Results

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Zenvia Inc. (NASDAQ: ZENV) reported Q2 2024 results with revenues up 19.8% year-over-year to BRL 231.2 million. Key highlights:

- Normalized EBITDA of BRL 33.7 million in Q2, up 126.1% YoY
- Non-GAAP Adjusted Gross Profit up 20.4% YoY to BRL 100.2 million
- SaaS revenue grew 15.6% YoY to BRL 78.0 million
- CPaaS revenue increased 22.1% YoY to BRL 153.2 million
- Launched Generative AI Chatbot solution in June
- Soft launch of Zenvia Customer Cloud underway
- Reaffirmed FY 2024 guidance of BRL 930-970 million revenue and BRL 120-140 million Normalized EBITDA

Management highlighted strong revenue growth, margin improvement, and progress on new product launches as key drivers for the quarter.

Zenvia Inc. (NASDAQ: ZENV) ha riportato i risultati del secondo trimestre 2024 con ricavi in aumento del 19,8% rispetto all'anno precedente, raggiungendo i 231,2 milioni di BRL. Punti salienti:

- EBITDA normalizzato di 33,7 milioni di BRL nel Q2, in aumento del 126,1% su base annua
- Utile lordo rettificato secondo i principi contabili non GAAP aumentato del 20,4% su base annua, pari a 100,2 milioni di BRL
- I ricavi da SaaS sono cresciuti del 15,6% su base annua, raggiungendo i 78,0 milioni di BRL
- I ricavi da CPaaS sono aumentati del 22,1% su base annua, pari a 153,2 milioni di BRL
- Lanciata la soluzione di chatbot generativo AI a giugno
- In corso il soft launch di Zenvia Customer Cloud
- Confermata la previsione per l'anno fiscale 2024 di ricavi compresi tra 930-970 milioni di BRL e EBITDA normalizzato di 120-140 milioni di BRL

La direzione ha sottolineato la forte crescita dei ricavi, il miglioramento dei margini e i progressi nei nuovi lanci di prodotto come i principali fattori trainanti del trimestre.

Zenvia Inc. (NASDAQ: ZENV) reportó resultados del segundo trimestre de 2024 con ingresos que aumentaron un 19.8% interanualmente, alcanzando 231.2 millones de BRL. Aspectos destacados:

- EBITDA normalizado de 33.7 millones de BRL en Q2, un aumento del 126.1% interanual
- Utilidad bruta ajustada según principios contables no GAAP aumentó un 20.4% interanual a 100.2 millones de BRL
- Los ingresos por SaaS crecieron un 15.6% interanual a 78.0 millones de BRL
- Los ingresos por CPaaS aumentaron un 22.1% interanual a 153.2 millones de BRL
- Lanzamiento de la solución de chatbot generativo de IA en junio
- Lanzamiento suave de Zenvia Customer Cloud en marcha
- Se reafirmó la guía del año fiscal 2024 de ingresos entre 930-970 millones de BRL y EBITDA normalizado de 120-140 millones de BRL

La dirección destacó el fuerte crecimiento de los ingresos, la mejora de los márgenes y los avances en el lanzamiento de nuevos productos como los principales impulsores del trimestre.

젠비아 주식회사 (NASDAQ: ZENV)는 2024년 2분기 결과를 발표하면서 수익이 전년 대비 19.8% 증가한 2억 3,120만 BRL에 도달했다고 보고했습니다. 주요 하이라이트:

- 2분기에 정규화된 EBITDA는 3,370만 BRL로 전년 대비 126.1% 증가
- 비 GAAP 조정 총 이익이 전년 대비 20.4% 증가하여 1억 2백만 BRL에 도달
- SaaS 수익이 전년 대비 15.6% 증가하여 7,800만 BRL
- CPaaS 수익이 전년 대비 22.1% 증가하여 1억 5,320만 BRL
- 6월에 생성적 AI 챗봇 솔루션 출시
- 젠비아 고객 클라우드 소프트 론치 진행 중
- 2024 회계연도 매출 9억 3천만 ~ 9억 7천만 BRL 및 정규화된 EBITDA 1억 2천만 ~ 1억 4천만 BRL에 대한 지침 재확인

경영진은 분기 동안 강력한 수익 성장, 마진 개선 및 새로운 제품 출시의 진행을 주요 요인으로 강조했습니다.

Zenvia Inc. (NASDAQ: ZENV) a annoncé ses résultats pour le deuxième trimestre de 2024, avec des revenus en hausse de 19,8 % par rapport à l'année précédente, atteignant 231,2 millions de BRL. Points clés :

- EBITDA normalisé de 33,7 millions de BRL au Q2, en hausse de 126,1 % par rapport à l'année précédente
- Bénéfice brut ajusté non conforme aux normes GAAP en hausse de 20,4 % par rapport à l'année précédente, atteignant 100,2 millions de BRL
- Les revenus SaaS ont augmenté de 15,6 % par rapport à l'année précédente, atteignant 78,0 millions de BRL
- Les revenus CPaaS ont augmenté de 22,1 % par rapport à l'année précédente, atteignant 153,2 millions de BRL
- Lancement de la solution de chatbot IA générative en juin
- Lancement en douceur de Zenvia Customer Cloud en cours
- Prévisions pour l'exercice 2024 confirmées : revenus de 930 à 970 millions de BRL et EBITDA normalisé de 120 à 140 millions de BRL

La direction a souligné la forte croissance des revenus, l'amélioration des marges et les avancées dans le lancement de nouveaux produits comme principaux moteurs du trimestre.

Zenvia Inc. (NASDAQ: ZENV) hat die Ergebnisse des zweiten Quartals 2024 veröffentlicht, wobei die Einnahmen im Vergleich zum Vorjahr um 19,8% auf 231,2 Millionen BRL gestiegen sind. Wichtige Highlights:

- Normalisiertes EBITDA von 33,7 Millionen BRL im Q2, ein Anstieg von 126,1% im Jahresvergleich
- Non-GAAP-adjustierter Bruttogewinn um 20,4% im Jahresvergleich auf 100,2 Millionen BRL gestiegen
- SaaS-Einnahmen sind um 15,6% im Jahresvergleich auf 78,0 Millionen BRL gewachsen
- CPaaS-Einnahmen sind im Jahresvergleich um 22,1% auf 153,2 Millionen BRL gestiegen
- Einführung der generativen AI-Chatbot-Lösung im Juni
- Soft Launch von Zenvia Customer Cloud läuft
- Jahresprognose 2024 wurde mit Einnahmen von 930-970 Millionen BRL und einem normalisierten EBITDA von 120-140 Millionen BRL bestätigt

Das Management hob das starke Umsatzwachstum, die Verbesserung der Margen und die Fortschritte bei neuen Produktveröffnungen als die Haupttreiber des Quartals hervor.

Positive
  • Revenue increased 19.8% year-over-year to BRL 231.2 million in Q2 2024
  • Normalized EBITDA grew 126.1% year-over-year to BRL 33.7 million in Q2 2024
  • Non-GAAP Adjusted Gross Profit rose 20.4% year-over-year to BRL 100.2 million
  • CPaaS revenue increased 22.1% year-over-year to BRL 153.2 million
  • SaaS revenue grew 15.6% year-over-year to BRL 78.0 million
  • Launched new Generative AI Chatbot solution in June 2024
  • Soft launch of Zenvia Customer Cloud underway with positive early results
Negative
  • Total number of active customers decreased 19.6% year-over-year to 11,849
  • SaaS Non-GAAP Gross Margin declined 7.7 percentage points year-over-year to 54.5%
  • Net cash flow from operating activities decreased 44.6% year-over-year to BRL 18.1 million
  • Cash balance decreased 37.3% year-over-year to BRL 89.4 million

Insights

ZENVIA's Q2 2024 results show positive momentum, with revenue growing 19.8% YoY to BRL 231.2 million. The company's focus on large enterprise customers in both SaaS and CPaaS segments is driving growth, albeit with some margin pressure. The Normalized EBITDA of BRL 33.7 million represents a substantial 126.1% increase YoY, reflecting improved operational efficiency.

Key positives include the successful soft launch of Zenvia Customer Cloud and the introduction of their Generative AI Chatbot solution. However, the decrease in total active customers to 11,849 warrants attention, even if it's part of a strategic cleanup.

The company's guidance for FY 2024 remains unchanged, targeting revenue of BRL 930-970 million and Normalized EBITDA of BRL 120-140 million. With H1 2024 Normalized EBITDA at BRL 56.8 million, ZENVIA appears on track to meet these targets, assuming continued execution in H2.

ZENVIA's strategic focus on innovative solutions is evident in their Q2 2024 results. The soft launch of Zenvia Customer Cloud and the release of their Generative AI Chatbot are significant technological advancements. The AI Chatbot's ability to deliver value in under six minutes and its rapid adoption across eight sectors in Latin America demonstrate ZENVIA's strong product-market fit in the CX space.

The company's transition towards a unified SaaS platform through Zenvia Customer Cloud is a smart move, potentially leading to increased cross-selling opportunities and improved customer retention. However, the full rollout by H1 2025 suggests a cautious approach, which may delay some benefits.

The decrease in active customers, particularly in CPaaS, while concerning, appears to be a strategic decision to focus on higher-value clients. This aligns with the industry trend of prioritizing quality over quantity in B2B SaaS.

ZENVIA's Q2 2024 results reflect broader trends in the Latin American CX market. The company's focus on large enterprises aligns with the increasing demand for comprehensive CX solutions among major corporations in the region. The 15.6% YoY growth in SaaS revenue and 22.1% growth in CPaaS revenue indicate strong market traction.

The launch of the Generative AI Chatbot is particularly noteworthy, as it taps into the growing interest in AI-powered customer service solutions. The rapid adoption across multiple sectors suggests a market-wide shift towards more sophisticated CX tools.

However, the decrease in total active customers, especially in the CPaaS segment (-36.3% YoY), may signal a consolidation in the market or increased competition for smaller clients. ZENVIA's strategy to focus on higher-value customers could be a response to these market dynamics, but it also carries risks if the enterprise market becomes saturated.

Normalized EBITDA of BRL 33.7 million in Q2 2024 and BRL 56.8 million in H1 2024 

Strict cost control led G&A as % of revenues to 14.5% in H1 2024 from 18.5% in H1 2023

Promising early results of Zenvia Customer Cloud soft launch, with healthy levels of recurring revenue, churn and crossed adoption

SÃO PAULO, Sept. 5, 2024 /PRNewswire/ -- Zenvia Inc. (NASDAQ: ZENV), the leading cloud-based CX solution in Latin America empowering companies to craft personal, engaging and fluid experiences throughout the customer journey, today reported its operational and financial metrics for the second quarter of 2024.

Cassio Bobsin, Founder & CEO of ZENVIA, said: "During the quarter, we kept our focus on rolling out Zenvia Customer Cloud, and we are pleased to report that the launch has been met with enthusiasm from our clients. We also released in June our cutting-edge Generative AI Chatbot solution, which delivers value in just under six minutes and, within two months of its launch, has already resulted in 99 chatbots developed by companies across eight sectors in Latin America. We are excited about the opportunities these innovations present and remain committed to driving continued growth and strengthening our leadership position in the market. Our team's dedication and the positive response from our clients underscore our confidence in the transformative potential of these solutions and our ability to exceed expectations as we move forward."

Shay Chor, CFO & IRO of ZENVIA, said: "We achieved another quarter of solid revenue growth in Q2 2024, with margins remaining within our guidance range, despite the fact that the revenue increase was mainly driven by large enterprises in both segments, which typically have lower margins. A key highlight of the quarter is the significant reduction in G&A expenses, which was down more than 10% YoY in Q2, attesting our continued commitment to rigorous cost control, and positively impacting our EBITDA. Looking ahead, we are focused on maintaining this momentum, rolling out Zenvia Customer Cloud and unlocking profitable value from our operations to keep deleveraging the business."

Key Financial Metrics (BRL MM and %)

Q2 2024

Q2 2023

YoY

H1 2024

H1 2023

YTD

Revenues

231.2

192.9

19.8 %

443.8

372.0

19.3 %

Gross Profit

87.5

70.4

24.4 %

168.4

149.3

12.8 %

Gross Margin

37.9 %

36.5 %

1.4p.p.

37.9 %

40.1 %

-2.2p.p.

Non-GAAP Adjusted Gross Profit(1)

100.2

83.2

20.4 %

193.8

175.7

10.3 %

Non-GAAP Adjusted Gross Margin(2)

43.3 %

43.1 %

0.2p.p.

43.7 %

47.2 %

-3.6p.p.

Operating Loss (EBIT)

10.0

-7.0

n.m

0.3

-19.3

n.m

Adjusted EBITDA(3)(5)

33.6

14.9

125.5 %

46.7

22.7

105.3 %

Normalized EBITDA(4)(5)

33.7

14.9

126.1 %

56.8

22.7

150.0 %

Loss of the Period

(15.9)

(15.2)

5.1 %

(72.2)

(31.9)

126.0 %

Cash Balance

89.4

142.6

-37.3 %

89.4

142.6

-37.3 %

Net cash flow from (used in) operating activities

18.1

32.8

-44.6 %

5.3

132.3

-96.0 %

Total Active Customers(6)

11,849

14,740

-19.6 %

11,849

14,740

-19.6 %

(1)  For a reconciliation of our Non-GAAP Gross Profit to Gross Profit, see Selected Financial Data section below.
(2)  We calculate Non-GAAP Gross Margin as Non-GAAP Gross Profit divided by revenue.
(3)  For a reconciliation of our Adjusted EBITDA to Loss for the Period, see Selected Financial Data section below.
(4)  For a reconciliation of our Normalized EBITDA to Loss for the Period, see Selected Financial Data section below.
(5)  In December 2023, the Company identified that the allowance for expected credit losses and cost with amortization of intangibles was understated. The calculation was reassessed in the annual financial statements and Management has retrospectively revised the first six months of 2023 for comparison purposes.
(6)  We define an Active Customer as an account (based on a corporate taxpayer registration number) at the end of any period that was the source of any amount of revenue for us in the preceding three months. We classify a customer from which we generated no revenue in the preceding three months as an Inactive Customer.

Highlights Q2 2024

  • Revenues totaled BRL 231.2 million, up 19.8% when compared to BRL 192.9 million in Q2 2023 as a result of both SaaS (+15.6% YoY) and CPaaS (+22.1%) expansion. CPaaS and SaaS saw growth mainly from large enterprise customers.
  • Non-GAAP Adjusted Gross Profit of BRL 100.2 million was up 20.4% YoY while Non-GAAP Adjusted Gross Margin was mainly stable, up by 0.2 percentage points to the expected level of 43.3% YoY as highlighted in our guidance for 2024. This decrease is due to:

(i)  Higher mix of CPaaS in the period, principally from large enterprises with lower margins; and
(ii)  Lower SaaS margins, which also grew more in large enterprises with lower margins.

  • Total number of active customers decreased to 11.8k, being 6.8k from SaaS and 5.5k from CPaaS. This decrease reflects a client-base cleanup, combining the rollout of Zenvia Customer Cloud - that unifies SaaS clients' contracts - with a drop in smaller CPaaS clients which used lower volumes of SMS and were less profitable.
  • Normalized EBITDA was positive BRL 33.7 million in the quarter, up 126.1% from Q2 2023, benefiting from higher revenues and strict expense control.
  • On June 19, we announced the launch of our Generative AI Chatbot, a game-changing solution to revolutionize chatbot development, making it as simple and intuitive as a personal interaction and accessible to businesses of all sizes looking to improve and automate customer service. Key highlights include easy customization and efficient integration with multiple communication channels, ensuring a superior solution for all customer needs. Within two months of its launch, 99 chatbots were already developed by companies across eight industry sectors in Latin America.
  • The migration of the client base to Zenvia Customer Cloud has already started, with a full rollout expected by the H1 2025. To date, we could observe healthy levels of recurring revenue, churn, and cross-adoption.

Highlights H1 2024

  • Revenues totaled BRL 443.8 million, up 19.3% when compared to BRL 372.0 million in H1 2023 as a result of both SaaS (+13.8% YTD) and CPaaS (+22.5%) expansion.
  • Non-GAAP Adjusted Gross Profit of BRL 193.8 million was up 10.3% YTD while Non-GAAP Adjusted Gross Margin was down 3.6 percentage points YoY to the expected level of 43.7%.
  • Normalized EBITDA was positive BRL 56.8 million in the quarter, up 150.0% from H1 2023, which is in line with our expectations and in line to deliver the full  year guidance of BRL 120 million to BRL 140 million.

SaaS Business

SaaS Key Operational & Financial Metrics
(BRL MM and %)

Q2 2024

Q2 2023

YoY

H1 2024

H1 2023

YTD

Revenues

78.0

67.5

15.6 %

154.8

136.0

13.8 %

Gross Profit

29.9

29.1

2.5 %

60.4

62.1

-2.6 %

Gross Margin

38.3 %

43.2 %

-4.9p.p.

39.0 %

45.6 %

-6.6p.p.

Non-GAAP Gross Profit(1)

42.5

42.0

1.3 %

85.9

88.4

-2.9 %

Non-GAAP Gross Margin(2)

54.5 %

62.2 %

-7.7p.p.

55.5 %

65.0 %

-9.5p.p.

Net Revenue Expansion (NRE)

100 %

116 %

-16p.p.

100 %

116 %

-16p.p.

Total Active Customers(3)

6,770

6,888

-1.7 %

6,770

6,888

-1.7 %

(1)  For a reconciliation of the Non-GAAP Adjusted Gross Profit of our SaaS business segment to Gross Profit of our SaaS business segment, see Selected Financial Data section below.
(2)  We calculate Non-GAAP Adjusted Gross Margin of our SaaS business segment as Non-GAAP Gross Profit of our SaaS business segment divided by revenue of our SaaS business segment.
(3)  We define an Active Customer as an account (based on a corporate taxpayer registration number) at the end of any period that was the source of any amount of revenue for us in the preceding three months. We classify a customer from which we generated no revenue in the preceding three months as an Inactive Customer.

In Q2 2024, our SaaS business Revenue went up 15.6% YoY to BRL 78.0 million, compared to BRL 67.5 million in Q2 2023, primarily from large enterprise customers, especially in the Consulting business that has a low base of comparison in Q2 2023. In H1 2024, our SaaS business revenue increased 13.8%.

As a result, Q2 2024 Non-GAAP Adjusted Gross Profit was mainly stable, up 1.3% YoY to BRL 42.5 million from BRL 42.0 million. It is worth noting that the soft launch of Zenvia Customer Cloud began at the end of Q1 2024, and the team is focused on rolling out all functionalities by Q4 2024, when we expect to launch the full marketing campaign.

The revenue increase came mostly from large enterprises that carry lower margins, leading to lower Non-GAAP Adjusted Gross Margin from SaaS. Despite being down by 7.7 percentage points YoY to 54.5%, this margin level is expected, given that the large enterprise business carries lower margins when compared to the pure software business of circa 50%. For the same reason, in H1 2024, our Non-GAAP Adjusted Gross Profit was down 2.9%, which resulted in an expected decrease of 9.5 percentage points in our Non-GAAP Adjusted Gross Margin.

CPaaS Business

CPaaS Key Operational & Financial Metrics
(BRL MM and %)

Q2 2024

Q2 2023

YoY

H1 2024

H1 2023

YTD

Revenues

153.2

125.5

22.1 %

289.0

235.9

22.5 %

Non-GAAP Gross Profit(1)

57.7

41.2

39.8 %

108.0

87.3

23.7 %

Non-GAAP Gross Margin(2)

37.6 %

32.9 %

4.8p.p.

37.4 %

37.0 %

0.4p.p.

Total Active Customers(3)

5,506

8,647

-36.3 %

5,506

8,647

-36.3 %

(1)    For a reconciliation of the Non-GAAP Adjusted Gross Profit of our CPaaS business segment to Gross Profit of our CPaaS business segment, see Selected Financial Data section below.
(2)    We calculate Non-GAAP Adjusted Gross Margin of our CPaaS business segment as Non-GAAP Gross Profit of our CPaaS business segment divided by revenue of our CPaaS business segment.
(3)    We define an active customer as an account (based on a corporate taxpayer registration number) at the end of any period that was the source of any amount of revenue for us in the preceding three months. We classify a customer from which we generated no revenue in the preceding three months as an inactive customer.

Our CPaaS business reported Net Revenues of BRL 153.2 million in Q2 2024, up 22.1% YoY, while Non-GAAP Gross Profit increased 39.8% YoY to BRL 57.7 million from BRL 41.2 million in Q2 2023. Non-GAAP Gross Margin reached 37.6%, compared to 32.9% in Q2 2023, mainly due to opportunities of unusually high margins with certain large enterprises.

In H1 2024, our CPaaS business reported Net Revenues of BRL 289.0 million, up 22.5% YTD, with our Non-GAAP Adjusted Gross Profit increasing at a similar rate, leading to a Non-GAAP Adjusted Gross Margin of 37.4%, up 0.4 p.p. YoY. 

It is worth noting that the decrease in the active customer base was primarily due to the clean-up and removal of smaller CPaaS clients who were not generating revenue. This move reflects our focus on retaining customers that contribute with revenues and EBITDA generation as attested by the 22% increase in CPaaS top line and 40% increase in Non-GAAP Adjusted Gross Profit during the quarter.

Consolidated Financial Results

Revenue
Consolidated revenues in Q2 2024 totaled BRL 231.2 million, up 19.8% YoY, reflecting the increases of 22.1% in CPaaS and 15.6% in SaaS. In H1 2024 consolidated revenues totaled BRL 443.8 million, up 19.3% YTD, reflecting the increases of 22.5% in CPaaS and 13.8% in SaaS. The soft launch of Zenvia Customer Cloud began at the end of Q1 2024, and the team is focused on rolling out all functionalities by Q4 2024, when we expect to launch the full marketing campaign.

Profitability
Our Consolidated Non-GAAP Adjusted Gross Profit went up by 20.4% YoY in Q2 2024 to BRL 100.2 million, mainly reflecting the 39.8% increase in CPaaS Non-GAAP Adjusted Gross Profit. Non-GAAP Adjusted Gross Margin was stable YoY, up by 0.2 p.p. to 43.3% in Q2 2024 from 43.1% in Q2 2023. Higher than expected CPaaS margins were able to offset lower SaaS margins, as the latter also expanded more with large enterprise customers. In addition, we had a higher share of CPaaS in the revenue mix, of 66.3% in Q2 2024 compared to 65.0% in Q2 2023.

Adjusted EBITDA in Q2 2024 was positive BRL 33.7 million, compared to BRL 14.9 million in Q2 2023. The 125.5% increase is mainly due to higher revenues and stricter expense control. Normalized EBITDA amounted to BRL 56.8 million in H1 2024, which compares to BRL 22.7 million in the same period of 2023.  Our LTM Normalized EBITDA has reached BRL 110.2 million in June 2024, which puts us on track to delivering on the 2024 guidance.

Reiterating FY 2024 Guidance


FY 2024 Guidance

Revenue

BRL$930 - $970 million

     Y/Y Growth

15% - 20%

Non-GAAP Adjusted Gross Margin

42% - 45%

Normalized EBITDA

BRL$120 - $140 million

Conference Call
The Company's senior management team will host a webcast to discuss the results and business outlook on Friday, September 6, 2024, at 10:00 am ET. To access the webcast presentation, click here

Additional information regarding Zenvia can be found at https://investors.zenvia.com.

Contacts

Investor Relations

Caio Figueiredo

Fernando Schneider

ir@zenvia.com

Media Relations – FG-IR

Fabiane Goldstein – (954) 625-4793 – fabi@fg-ir.com

 

 

About ZENVIA
Zenvia (NASDAQ: ZENV) is a technology company dedicated to creating a new world of experiences. It focuses on enabling companies to create personalized, engaging and fluid experiences across the entire customer journey, all through its unified, multi-channel customer cloud solution. Boasting two decades of industry expertise, over 13,000 customers and operations throughout Latin America, Zenvia enables businesses of all segments to amplify brand presence, escalate sales, and elevate customer support, generating operational efficiency, productivity and results, all in one place. To learn more and get the latest updates, visit our website and follow our social media profiles on LinkedIn, Instagram, TikTok and YouTube.

Forward-Looking Statements
The preliminary fourth quarter and full year operating results set forth above are based solely on currently available information, which is subject to change. These preliminary operating results constitute forward-looking statements within the meaning of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are made as of the date they were first issued and were based on current expectations, estimates, forecasts, and projections, as well as the beliefs and assumptions of management. Words such as "expect," "anticipate," "should," "believe," "hope," "target," "project," "goals," "estimate," "potential," "predict," "may," "will," "might," "could," "intend," variations of these terms or the negative of these terms and similar expressions are intended to identify these statements. Forward-looking statements are subject to a number of risks and uncertainties, many of which involve factors or circumstances that are beyond Zenvia's control. Zenvia's actual results could differ materially from those stated or implied in forward-looking statements due to several factors, including but not limited to: our ability to innovate and respond to technological advances, changing market needs and customer demands, our ability to successfully acquire new businesses as customers, acquire customers in new industry verticals and appropriately manage international expansion, substantial and increasing competition in our market, compliance with applicable regulatory and legislative developments and regulations, the dependence of our business on our relationship with certain service providers, among other factors.

SELECTED FINANCIAL DATA
The following selected financial information are preliminary, unaudited and are based on management's initial review of operations for the second quarter of 2024.

Income Statement


Q2

H1


2024

2023

Variation

2024

2023

Variation


(non-audited)

(restated)

(non-audited)

(restated)


(in thousands of R$)

( %)

(in thousands of R$)

( %)

Revenue

231,159

192,919

19.8 %

443,795

371,966

19.3 %

Cost of services

-143,624

-122,533

17.2 %

-275,403

-222,631

23.7 %

Gross profit

87,535

70,386

24.4 %

168,392

149,335

12.8 %

Selling and marketing expenses

-26,001

-24,807

4.8 %

-53,360

-52,249

2.1 %

General and administrative expenses

-33,293

-37,348

-10.9 %

-64,563

-68,795

-6.2 %

Research and development expenses

-14,071

-11,109

26.7 %

-28,867

-25,113

14.9 %

Allowance for expected credit losses

-1,464

-3,708

-60.5 %

-6,895

-21,977

-68.6 %

Other income and expenses, net

-2,690

-451

496.5 %

-14,406

-536

2587.7 %

Operating gain (loss)

10,016

-7,037

-242.3 %

301

-19,335

-101.6 %

Financial expenses

-37,895

-17,125

121.3 %

-105,133

-35,849

193.3 %

Finance income

438

3,987

-89.0 %

7,472

6,612

13.0 %

Financial expenses, net

-37,457

-13,138

185.1 %

-97,661

-29,237

234.0 %

Loss before taxes

-27,441

-20,175

36.0 %

-97,360

-48,572

100.4 %

Deferred income tax and social contribution

14,011

7,793

79.8 %

30,094

19,639

53.2 %

Current income tax and social contribution

-2,507

-2,788

-10.1 %

-4,927

-3,006

63.9 %

Loss for the period

-15,937

-15,170

5.1 %

-72,193

-31,939

126.0 %








Loss attributable to Owners of the Company

-16,045

-15,226

5.4 %

-72,419

-32,065

125.9 %

Non-controlling interests

108

56

92.9 %

226

126

79.4 %

 

Balance Sheet



December 31, 2023
(audited)

June 30, 2024
(non-audited)



(in thousands of R$)

Assets




Current assets


250,331

304,179

Cash and cash equivalents


63,742

89,411

Trade and other receivables


148,784

170,326

Recoverable assets


28,058

27,555

Prepayments


5,571

9,871

Other assets


4,176

7,016

Advances to Acquisition








Non-current assets


1,461,233

1,480,788

Restricted Cash


6,403

6,749

Prepayments


1,109

713

Other Assets


10

10

Deferred Tax Assets


91,971

122,065

Property, plant and equipment


14,413

20,855

Intangible assets


1,347,327

1,330,396





Total assets


1,711,564

1,784,967







December 31, 2023
(audited)

June 30, 2024
(non-audited)



(in thousands of R$)

Liabilities




Current liabilities


607,374

622,848

Trade and other payables


353,998

374,933

Loans, borrowings and Debentures


36,191

73,527

Liabilities from acquisitions


134,466

99,936

Employee benefits


50,085

47,811

Tax liabilities


18,846

16,991

Lease liabilities


2,056

1,962

Deferred revenue


11,547

7,591

Taxes to be paid in installments


185

97

Derivative and Financial Instruments


-






Non-current liabilities


215,243

341,236

Liabilities from acquisitions


160,237

187,096

Loans, borrowings


51,605

56,037

Provisions for tax, labor and civil risks


1,721

1,744

Lease liabilities


752

1,834

Employee Benefits


615

1,478

Derivative financial instruments


-

92,757

Taxes to be paid in installments


313

290





Equity


888,947

820,883

Capital


957,525

1,007,522

Reserves


247,464

206,887

Foreign currency translation reserve


3,129

(2,188)

Other components of equity


283

283

Accumulated losses


(319,591)

(392,010)

Non-controlling interests


137

389





Total equity and liabilities


1,711,564

1,784,967

 

Indebtness


Interest

December 31, 2023
(audited)

June 30, 2024
(non-audited)

                                                                                                                                               (in thousands of R$)

Working capital

100% CDI+2.51% to 6.55% and 8.60%

69,667

113,730

Debentures

18.16 %

18,129

15,834

Total


87,796

129,564

 

Cash Flow


Q2

H1


2024
(non-audited)

2023
(restated)

2024
(non-audited)

2023
(restated)


(in thousands of R$)

Net cash from (used in) operating activities

18,134

32,758

5,269

132,318

Net cash used in investing activities

-21,078

-14,735

-33,507

-17,438

Net cash from (used in) financing activities

21,459

-31,548

54,793

-69,914

Exchange rate change on cash and cash equivalents

-629

-2,918

-886

-2,630

Net (decrease) increase in cash and cash equivalents

17,886

-16,443

25,669

42,336

 

Special Note Regarding Non-GAAP Financial Measures

This press release presents certain Non-GAAP financial measures, which are not recognized under IFRS, specifically Non-GAAP Adjusted Gross Profit, Non-GAAP Adjusted Gross Margin, Non-GAAP Adjusted Gross Profit for our SaaS business segment, Non-GAAP Adjusted Gross Profit for our CPaaS business segment, Non-GAAP Adjusted Gross Margin for our SaaS business segment, Non-GAAP Adjusted Gross Margin for our CPaaS business segment, Adjusted EBITDA and Normalized EBITDA. A Non-GAAP financial measure is generally defined as one that purports to measure financial performance but excludes or includes amounts that would not be so adjusted in the most comparable GAAP measure. Non-GAAP financial measures do not have standardized meanings and may not be directly comparable to similarly titled measures adopted by other companies. These Non-GAAP financial measures are used by our management for decision-making purposes and to assess our financial and operating performance, generate future operating plans and make strategic decisions regarding the allocation of capital. We also believe that the disclosure of our Non-GAAP Adjusted Gross Profit, Non-GAAP Adjusted Gross Margin, Non-GAAP Adjusted Gross Profit for our SaaS business segment, Non-GAAP Adjusted Gross Profit for our CPaaS business segment, Non-GAAP Adjusted Gross Margin for our SaaS business segment, Non-GAAP Adjusted Gross Margin for our CPaaS business segment, Adjusted EBITDA and Normalized EBITDA. Flow provides useful supplemental information to investors and financial analysts and other interested parties in their review of our operating performance. Potential investors should not rely on information not recognized under IFRS as a substitute for the IFRS measures of earnings, cash flows or profit (loss) in making an investment decision.

The following table shows the reconciliation for our consolidated Non-GAAP Gross Profit and consolidated Non-GAAP Gross Margin:


Q2

H1

Consolidated

2024
(non-audited)

2023
(non-audited)

2024
(non-audited)

2023
(non-audited)


(in thousands of R$)

Gross profit

87,535

70,386

168,392

149,335

(+) Amortization of intangible assets acquired from business combinations

12,654

12,850

25,439

26,361

Non-GAAP Gross Profit(1)

100,189

83,236

193,831

175,696

Revenue

231,159

192,919

443,795

371,966

Gross margin(2)

37.9 %

36.5 %

37.9 %

40.1 %

Non-GAAP Gross Margin(3)

43.3 %

43.1 %

43.7 %

47.2 %

(1) We calculate Non-GAAP Adjusted Gross Profit as gross profit plus amortization of intangible assets acquired from business combinations.
(2) We calculate gross margin as gross profit divided by revenue.
(3) We calculate Non-GAAP Adjusted Gross Margin as Non-GAAP Adjusted Gross Profit divided by revenue.

 

The following tables shows the reconciliation for the Non-GAAP Gross Profit and Non-GAAP Gross Margin for our
SaaS and CPaaS business segments:


Q2

H1

SaaS Segment

2024
(non-audited)

2023
(non-audited)

2024
(non-audited)

2023
(non-audited)


(in thousands of R$)

Gross profit

29,871

29,144

60,440

62,060

(+) Amortization of intangible assets acquired from business combinations

12,654

12,850

25,439

26,361

Non-GAAP Gross Profit(1)

42,525

41,994

85,879

88,421

Revenue

77,977

67,467

154,797

136,049

Gross margin(2)

38.3 %

43.2 %

39.0 %

45.6 %

Non-GAAP Gross Margin(3)

54.5 %

62.2 %

55.5 %

65.0 %

(1)    We calculate Non-GAAP Adjusted Gross Profit for our SaaS business segment as gross profit for our SaaS business segment plus amortization of intangible assets acquired from business combinations for our SaaS business segment.
(2)    We calculate gross margin for our SaaS business segment as gross profit for our SaaS business segment divided by revenue of our SaaS business segment.
(3)    We calculate Non-GAAP Adjusted Gross Margin for SaaS business segment as Non-GAAP Adjusted Gross Profit for our SaaS business segment divided by revenue for our SaaS business segment.

 


Q2

H1

CPaaS Segment

2024
(non-audited)

2023
(non-audited)

2024
(non-audited)

2023
(non-audited)


(in thousands of R$)

Gross profit

57,652

41,241

107,952

87,275

(+) Amortization of intangible assets acquired from business combinations

0

0

0

0

Non-GAAP Gross Profit(1)

57,652

41,241

107,952

87,275

Revenue

153,182

125,455

288,998

235,917

Gross margin(2)

37.6 %

32.9 %

37.4 %

37.0 %

Non-GAAP Gross Margin(3)

37.6 %

32.9 %

37.4 %

37.0 %

(1)    We calculate Non-GAAP Adjusted Gross Profit for our CPaaS business segment as gross profit for our CPaaS business segment plus amortization of intangible assets acquired from business combinations for our CPaaS business segment.
(2)    We calculate gross margin for our CPaaS business segment as gross profit for our CPaaS business segment divided by revenue of our CPaaS business segment.
(3)    We calculate Non-GAAP Adjusted Gross Margin for CPaaS business segment as Non-GAAP Adjusted Gross Profit for our CPaaS business segment divided by revenue for our CPaaS business segment.

 

The following table shows the reconciliation for our Adjusted EBITDA and Normalized EBITDA:


Q2

H1


2024
(non-audited)

2023
(non-audited)

2024
(non-audited)

2023
(non-audited)


(in thousands of R$)

Loss for the period

-15,937

-15,170

-72,193

-31,939

Current and Deferred Income Tax

-11,504

-5,005

-25,167

-16,633

Financial expenses, net

37,457

13,138

97,661

29,237

Depreciation and Amortization

23,582

21,935

46,379

42,068

Adjusted EBITDA(1)

33,598

14,898

46,680

22,733

Earn-outs

-80

-

- 10,161


Normalized EBITDA(2)

33,678

14,898

56,841

22,733

(1)    We calculate Adjusted EBITDA as loss for the period adjusted by income tax and social contribution (current and deferred), financial expenses, net, depreciation and the goodwill impairment.
(2)    We calculate Normalized EBITDA as the Adjusted EBITDA adjusted by non-cash impacts from earn-out adjustments.

 

Cision View original content:https://www.prnewswire.com/news-releases/zenvia-reports-q2-2024-and-h1-2024-results-302239975.html

SOURCE Zenvia

FAQ

What was Zenvia's (ZENV) revenue growth in Q2 2024?

Zenvia's revenue grew 19.8% year-over-year to BRL 231.2 million in Q2 2024.

How much did Zenvia's (ZENV) Normalized EBITDA increase in Q2 2024?

Zenvia's Normalized EBITDA increased 126.1% year-over-year to BRL 33.7 million in Q2 2024.

What new product did Zenvia (ZENV) launch in June 2024?

Zenvia launched its Generative AI Chatbot solution in June 2024.

What is Zenvia's (ZENV) revenue guidance for FY 2024?

Zenvia reaffirmed its FY 2024 revenue guidance of BRL 930-970 million.

How did Zenvia's (ZENV) CPaaS and SaaS segments perform in Q2 2024?

Zenvia's CPaaS revenue grew 22.1% YoY to BRL 153.2 million, while SaaS revenue increased 15.6% YoY to BRL 78.0 million in Q2 2024.

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