XM - XM STOCK NEWS

A recent study from Qualtrics reveals that 74% of HR leaders report increased involvement in strategic planning, emphasizing the growing importance of employee experience amid global disruptions. The research highlights that 87% of leaders prioritize improving adaptability to unexpected events. Furthermore, while 83% of HR leaders believe their organizations effectively utilize employee feedback, only 49% of employees feel impactful changes follow. The report underscores the necessity for companies to enhance change management and provide better support for managers to improve employee engagement and experiences.

Qualtrics (NASDAQ: XM) has announced the return of its X4: The Experience Management Summit, taking place from March 7-9 at the Salt Palace Convention Center in Salt Lake City. This year’s event is expected to draw 10,000 attendees from 52 countries and include over 120 breakout sessions. Notable speakers include CEO Zig Serafin and celebrities like Ryan Reynolds and Malala Yousafzai. The event will focus on enhancing human connections and the role of experience management in driving business success.

Qualtrics has introduced the Retail Banking Accelerator, designed to assist retail banks and credit unions with the implementation of its customer experience (CX) solutions at lower costs and faster speeds. This solution provides pre-built templates and benchmarks to measure customer satisfaction, making it easier for financial organizations to enhance customer relationships.

With 63% of banking executives prioritizing customer experience, this new tool aims to facilitate quicker setups of CX initiatives, significantly reducing time spent on implementation, thus improving overall customer insights.

New research from Qualtrics (NASDAQ: XM) reveals that 31% of customer-facing employees consider quitting multiple times monthly due to increased stress and rudeness from customers. 44% report greater workloads, and many feel emotionally drained despite nearly 60% receiving pay raises. Notably, $3.1 trillion in annual sales are threatened by poor customer experiences. Key strategies to improve retention include demonstrating leadership investment in teams, addressing understaffing, streamlining responsibilities, and soliciting employee feedback.

Qualtrics (NASDAQ: XM) announces celebrity and business keynote speakers for X4: The Experience Management Summit, set for March 7-9 at the Salt Palace Convention Center, Salt Lake City. Notable speakers include Delta CEO Ed Bastian, Accenture's Jill Kramer, and Nobel laureate Malala Yousafzai, who will speak on International Women’s Day. The summit includes sessions aimed at enhancing customer and employee experiences. Additionally, the 5 For The Fight Night event will celebrate cancer research and survivors, hosted by Derek Hough. Qualtrics continues to lead in experience management, helping over 18,750 organizations worldwide.

New research from Qualtrics (NASDAQ:XM) reveals that only 36% of young people in six OECD countries feel their education adequately prepares them for the job market. Although 74% feel ready for job performance, only 60% feel equipped to search for jobs, and 58% feel competitive against others. The study surveyed around 5,000 individuals aged 19-24 in Australia, Canada, Japan, France, the UK, and the US. Underemployment affects 33% of working respondents, peaking at 39% in Canada. Participation in apprenticeships significantly boosts job preparedness, with those in apprenticeship programs being 20% more likely to feel ready for the workforce.

Qualtrics (NASDAQ: XM) has partnered with Intermountain Health to enhance patient and caregiver experiences through the Qualtrics XM Platform™. This implementation aims to improve regulatory compliance and data-driven improvements across the nonprofit health system, which serves millions annually. The platform allows real-time feedback collection and analysis, addressing patient concerns promptly. A recent study indicated that 61% of patients believe providers need to listen better. Qualtrics will also bolster employee experience insights to foster a culture of action within Intermountain, addressing critical touchpoints such as hiring and onboarding.

Qualtrics (NASDAQ: XM) recently announced that major financial services organizations, including Farmers Insurance, Principal Financial, and State Employees’ Credit Union, selected its experience management solutions in Q4 2022. Organizations aim to enhance customer and employee experiences to foster loyalty and improve business outcomes. Qualtrics' research found that 63% of consumers feel companies need to listen better, while 38% of employees report feeling burnt out. Its platform enables firms to analyze feedback and identify areas for improvement. Financial leaders partner with Qualtrics to gain insights and create empathetic experiences across interactions.