XM - XM STOCK NEWS

Qualtrics, the leader in experience management, announced the winners of its 2023 XM Breakthrough Artists awards during the X4™ Experience Management Summit. Recognized brands include Disney, Chipotle, Delta, Rivian, Uber, and Crayola, each lauded for innovative approaches to enhance customer and employee experiences. Delta focused on personalized travel with feedback-driven improvements, while Chipotle emphasized employee insights to boost customer satisfaction. Disney+ achieved substantial growth with nearly 162 million subscribers by leveraging Qualtrics tools. These initiatives reflect a commitment to meaningful engagement, showcasing how top brands create extraordinary experiences that drive business results.

Qualtrics and Merkle have announced a new integration that combines Merkury, Merkle’s identity resolution platform, with Qualtrics’ XMOS for seamless customer experience management. This partnership aims to enhance brands' ability to analyze customer data in real time, improve retention, and drive revenue growth by creating unified profiles from first-party data. Qualtrics’ platform also addresses challenges in balancing personalization with consumer privacy. The integration is currently available as a private preview in the US, allowing brands to effectively utilize identity and experience data across various channels.

Qualtrics has partnered with Five9 to integrate its cloud contact center solutions with Qualtrics Frontline Care™. This integration will empower customer service teams to enhance customer experience by better understanding customer sentiments and addressing agent performance concerns. Amid rising operational costs and agent turnover, this collaboration aims to improve operational efficiencies, reduce costs, and foster customer loyalty. The new integration allows for dynamic customer feedback collection, streamlining response times after customer interactions. Customers can access these capabilities via Qualtrics.com.

Qualtrics (NASDAQ: XM) and Twilio (NYSE: TWLO) have announced a partnership expansion to introduce a no-code connector. This integration will enable real-time data sharing between Twilio Segment and Qualtrics Experience iD, allowing companies to merge operational and experience data for personalized customer interactions. Recent research highlights that 62% of consumers expect tailored experiences, emphasizing the importance of data unification. The integration enhances customer profiles by combining behavioral and sentiment data, improving engagement. Available at no extra cost, this connector marks a significant development for businesses seeking to enhance customer satisfaction.

Qualtrics (Nasdaq: XM) announced new applications aimed at enhancing frontline employee experiences, empowering contact center agents and managers to improve customer interactions.

These innovations utilize Qualtrics AI and a vast database of human sentiment data to deliver real-time recommendations and insights.

With an emphasis on integrating digital and human touchpoints, the solutions aim to optimize the customer journey across all engagement stages, potentially driving revenue growth and improving operational efficiency.

Qualtrics (NASDAQ: XM) has launched two new Frontline Digital solutions: Customer Journey Optimizer and Digital Experience Analytics. These tools gather extensive customer behavior data from various touchpoints, leveraging AI to uncover major sources of frustration and satisfaction. With 80% of consumers switching brands due to poor experiences, addressing these pain points is crucial, as negative experiences can cost companies 8% of annual revenue. The new solutions aim to enhance customer satisfaction and loyalty by automating actions based on real-time insights. Currently, both solutions are in private beta.

Qualtrics has unveiled new AI-driven solutions designed to enhance frontline agent performance and reduce operational costs. The Frontline Agent Coaching and Frontline Team Assist leverage real-time analytics to provide agents with performance insights and timely coaching. Poor customer experiences risk up to 8% of annual revenue, highlighting the importance of effective frontline support. These tools aim to empower managers by offering a comprehensive view of agent performance, fostering improved coaching and feedback practices. Both products are currently in private beta, with general availability expected in H1 2023.

Qualtrics (NASDAQ: XM) has unveiled new solutions, Real-time Brand Intelligence and Research Hub, aimed at enhancing brand performance and decision-making through real-time analytics and predictive insights. These tools are designed to help organizations understand customer behavior and preferences, enabling quicker, data-driven decisions amidst increasing customer demands. Research Hub integrates various data points for better insights, while Real-time Brand Intelligence provides ongoing analysis of marketing effectiveness. Both innovations aim to support businesses in driving customer engagement and increasing market share.

In the latest Employee Experience Trends Report from Qualtrics (Nasdaq: XM), men report significantly more positive experiences in the workplace compared to women. Although women's labor force participation rates have rebounded post-COVID, their overall experiences have not improved as much. The report highlights critical factors impacting employee experiences, including career growth opportunities and organizational support. Notably, at senior leadership levels, women in the Asia-Pacific region report more positive experiences than their male counterparts, contrasting with trends in North America and EMEA. The report underscores the importance of equitable workplace practices.