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Qualtrics, symbol XM, is a rapidly growing software-as-a-service company best known as the provider of the world’s leading insight platform. Over 8,000 enterprises globally, including half of the Fortune 100 and 99 of the top 100 business schools, rely on Qualtrics technology to capture valuable insights from customers, employees, and the market all in one place. These insights enable businesses to make informed, data-driven decisions.
Qualtrics offers a comprehensive suite to collect, analyze, and act on feedback, facilitating various applications such as customer satisfaction, employee engagement, 360-degree reviews, brand management, market research, and product concepts. The company’s clientele spans global enterprises, academic institutions, and government agencies.
Recent achievements include a partnership with Oculi Data to offer national benchmarking and reporting on nursing care metrics. This collaboration aims to enhance patient and nurse satisfaction by providing healthcare organizations with detailed data to support their Magnet Journey® and other quality improvement initiatives. The integration of Qualtrics’ patient and nurse satisfaction data with Oculi Data’s clinical metrics allows for a holistic approach to nursing excellence.
Qualtrics is also renowned for its flagship event, X4: The Experience Management Summit, which will return to Salt Lake City in May 2024. This event gathers over 10,000 professionals from various industries to discuss the latest trends and AI-powered innovations in experience management. Attendees have the opportunity to learn from industry leaders and gain insights into how experience management can make businesses more human.
Financially, Qualtrics is solid, backed by a vast universe of experience data forming the largest database of human sentiment in the world. The company operates from its co-headquarters in Provo, Utah, and Seattle, with 28 offices globally. The advanced AI technologies employed by Qualtrics help organizations listen, understand, and act on customer and employee feedback efficiently, ensuring secure data collection and analysis through HITRUST certification and FEDRAMP compliance.
Qualtrics’ 2022 Experience Index highlights customer loyalty trends amid the ongoing COVID-19 pandemic. Major brands like Costco, Amazon, and Kroger topped the list, with 67% of consumers citing customer experience as a key loyalty driver. The report surveyed 4,000 US consumers about their interactions with 180 companies across 25 industries. Leading companies adapted by innovating services, such as Kroger's robotics investment for order accuracy and Target's personalized pickup experiences. The findings reflect the critical role of customer engagement in brand loyalty.
Qualtrics (NASDAQ: XM) has been recognized as a leader in the 2021 Gartner Magic Quadrant™ for Voice of the Customer, being positioned highest for its Ability to Execute. With a growing VoC market exceeding
ASM Global has partnered with Qualtrics (NASDAQ: XM) to enhance live event experiences through a new proprietary customer journey tracking tool. This initiative aims to better understand fan feedback and adapt to evolving expectations in a post-pandemic environment. The tool will provide vital insights into fan sentiment, helping ASM and its venue clients optimize events and revenue. ASM operates renowned venues globally and aims to implement advanced technologies, including collaborations with Honeywell and Ticketmaster, to elevate fan engagement.
Qualtrics (NASDAQ: XM) announced its participation in two upcoming virtual investor events in December 2021. The details are as follows:
- Raymond James Technology Investors Conference: Tuesday, Dec. 7, 2021, at 2:10 PM ET
- Barclays Global Technology, Media and Telecommunications Conference: Wednesday, Dec. 8, 2021, at 2:25 PM ET
Interested investors can find more information on the company's investor relations website, including event presentation times and webcast details.
Qualtrics (NASDAQ: XM) research indicates that the pandemic continues to influence consumer behavior, with only 38% of working Americans comfortable participating in holiday sales events. The study reveals that 70% of Americans will let the pandemic impact their purchasing decisions, favoring online shopping. Most support vaccination requirements for businesses, though comfort levels for traditional holiday activities remain low, with less than half feeling safe at events. A divide exists regarding vaccination at gatherings, with 59% planning to travel for the holidays but only 44% feeling safe doing so.
Qualtrics has chosen Amazon Web Services (AWS) as its preferred cloud provider to support its migration of internal IT systems and customer-facing workloads. This partnership aims to enhance operational performance and develop innovative features, leveraging AWS's machine learning and analytics capabilities. Through this collaboration, Qualtrics will provide actionable insights more efficiently, tapping into AWS's infrastructure. Notably, over 13,500 organizations utilize Qualtrics technology to improve customer and employee experiences.
The 2022 Global Consumer Trends report from Qualtrics highlights significant dissatisfaction among consumers regarding customer experiences. Based on feedback from over 23,000 consumers across 23 countries, 80% identified a need for improvement in customer service, which they cited as a primary reason for potential spending cuts. The report notes that companies risk losing $4.7 trillion in consumer spending due to poor service and emphasizes the importance of addressing customer feedback. The ongoing labor market challenges further complicate businesses' efforts to enhance customer experiences.
Qualtrics (NASDAQ: XM) has successfully closed its public offering of 27,380,952 shares of Class A common stock at a price of
Qualtrics (Nasdaq: XM) has priced a public offering of 23,809,524 shares of Class A common stock at $42.00 per share, expecting gross proceeds of around $1 billion. The offering is set to close on November 9, 2021, subject to customary conditions. Proceeds will primarily be utilized to repay a promissory note to SAP America, Inc., with additional funds allocated for working capital and corporate needs. An option for underwriters to purchase an additional 3,571,428 shares is also included.
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