Wintrust Wins Highest Ranking by J.D. Power for Illinois Retail Banking Customer Satisfaction for the Third Year in a Row

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Wintrust Financial (WTFC) has been recognized as the Most Trusted Retail Bank in Illinois for the third consecutive year in the J.D. Power 2024 U.S. Retail Banking Satisfaction Study, scoring highest in the Regional Trust Index. With over 105,000 retail banking customers surveyed, Wintrust continues to excel in customer satisfaction and trust. CEO Timothy S. Crane highlighted the dedication of the bank's employees in earning customer trust and providing exceptional service. Wintrust has also made significant strides in customer support by eliminating overdraft and item return fees, expanding branch networks, and acquiring a prominent U.S. asset management business. The company's commitment to innovation and customer engagement has earned it various prestigious awards, reinforcing its position as a leading financial institution.

Wintrust also scores highest in the Regional Trust Index, as the Most Trusted Retail Bank in Illinois

ROSEMONT, Ill., March 28, 2024 (GLOBE NEWSWIRE) -- Wintrust Financial Corporation (Nasdaq:WTFC) today announced that Wintrust Community Banks received the award for ranking highest in the J.D. Power 2024 U.S. Retail Banking Satisfaction Study in the Illinois Region for the third consecutive year. The J.D. Power study is based on rating responses from 105,355 retail banking customers in seven dimensions. This year’s honor continues Wintrust’s ranking as the highest in Illinois in both 2022 and 2023.

Timothy S. Crane, President and Chief Executive Officer of Wintrust, commented, “This honor demonstrates the passion and commitment our banks and bankers bring to our customers every day. We work hard to earn the trust of our customers — going the extra mile whenever it is needed, protecting their financial futures, supporting them through challenging times, and helping make their dreams become reality. On behalf of the 5,200 Wintrust employees, I am pleased to accept this honor and the badge of trust that it instills. We will continue to invest in new products and services that reinforce our message that ‘where you bank matters.’ Whether that is through the continued expansion of our services, additions to our branch network, or enhancements of our digital bank offerings, we will explore ways to further connect and engage with our customers.”

During the past year, Wintrust has taken robust actions to better support our customers, including:

• Eliminating all overdraft and item return fees effective March 1, 2023, for consumer deposit accounts and continuing to offer accounts that are free of monthly service fees and include low cost, or no cost, access to ATMs nationwide.
  
• Investing in growing our branch network, opening new locations including a banking center in Bonita Springs, Florida, and the new South Side Community Bank location in the Woodlawn neighborhood of Chicago.
  
• Acquiring the U.S. asset management business of a well-known and respected international organization. The acquired business merged into Wintrust’s asset management subsidiary, Great Lakes Advisors, LLC.
  

The J.D. Power Award follows other recent accolades that Wintrust has received including:

• The Greenwich Excellence Awards from Coalition Greenwich in the U.S. Middle Market and Small Business Banking categories for the ninth year in a row;
• Multiple Forbes rankings, including recognition on the Global 2000, the 2023 Best Banks in America, and America’s Most Cybersecure Banks 2024 rankings; and
• The Chicago Tribune Top Workplaces Award for the tenth year in a row.
  

About Wintrust
Wintrust is a financial holding company with assets of approximately $56 billion whose common stock is traded on the NASDAQ Global Select Market. Built on the “HAVE IT ALL” model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates 15 community bank subsidiaries, with over 170 banking locations located in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including business units that provide commercial and life insurance premium financing in the United States, a premium finance company operating in Canada, a company providing short-term accounts receivable financing and value-added out-sourced administrative services to the temporary staffing services industry, a business unit engaging primarily in the origination and purchase of residential mortgages for sale into the secondary market throughout the United States, and companies providing wealth management services and qualified intermediary services for tax-deferred exchanges.

FOR MORE INFORMATION CONTACT:
Timothy S. Crane, President & Chief Executive Officer
David A. Dykstra, Vice Chair & Chief Operating Officer
847-939-9000
Website: wintrust.com

FAQ

What award did Wintrust Community Banks receive in the J.D. Power 2024 U.S. Retail Banking Satisfaction Study?

Wintrust Community Banks received the award for ranking highest in the J.D. Power 2024 U.S. Retail Banking Satisfaction Study in the Illinois Region for the third consecutive year.

Who is the President and CEO of Wintrust Financial ?

Timothy S. Crane is the President and Chief Executive Officer of Wintrust Financial

What actions has Wintrust taken to better support its customers?

Wintrust has taken robust actions to better support its customers, including eliminating all overdraft and item return fees, investing in growing the branch network, and acquiring the U.S. asset management business of a well-known international organization.

What recent accolades has Wintrust received?

Wintrust has received various recent accolades including The Greenwich Excellence Awards, multiple Forbes rankings, and The Chicago Tribune Top Workplaces Award.