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WNS (Holdings) Limited (NYSE: WNS) is a leading global business process management (BPM) company that offers a diverse range of services to over 200 clients worldwide. Known for its operational excellence and deep domain expertise in key industry verticals, WNS serves sectors such as travel, insurance, banking and financial services, manufacturing, retail and consumer packaged goods, shipping and logistics, healthcare, and utilities.
WNS provides a comprehensive suite of BPM services, including finance and accounting, customer care, technology solutions, research and analytics, and both back-office and front-office processes tailored to specific industries. The company employs over 29,830 professionals across 37 delivery centers in various countries, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, the UK, and the US.
As a strategic partner, WNS focuses on managing complex processes that significantly impact clients' bottom lines. The company adopts an end-to-end vertical approach to service delivery and leverages technology-led BPM solutions. This has positioned WNS as a trusted partner for business transformation and operational efficiency.
WNS operates through multiple segments, including Banking/Financial Services and Insurance; Travel, Shipping/Logistics, and Utilities; Manufacturing/Retail/Consumer, Hi-tech/Professional Services, and Procurement; and Healthcare/Life Sciences. Geographically, the majority of the company's revenue comes from North America, primarily the US, followed by the UK. WNS also maintains a presence in Australia, Europe (excluding the UK), and South Africa.
WNS has deployed its proprietary AI-driven automated claims processing solution for Animal Friends Insurance (AFI), a leading pet insurer in the UK. The solution, developed by WNS Analytics using the SKENSE platform, has significantly improved AFI's claims processing efficiency. Key benefits include:
- Shortened settlement cycle timeframes by over 60%
- Increased data labeling productivity by 50%
- Enhanced customer experience
The cloud-based solution adheres to strict security and regulatory requirements. This partnership demonstrates WNS's ability to leverage industry expertise and AI/ML models to meet evolving customer expectations in the competitive insurance industry.
WNS (Holdings) (NYSE: WNS), a global leader in Business Process Management (BPM), has been recognized as a 'Leader' in NelsonHall's 2024 NEAT Vendor Evaluation for Wealth and Asset Management Services. The evaluation highlighted WNS' strengths in hyperautomation, platform-based research and analytics, data consulting, data management, and AI.
Key strengths noted include WNS' proprietary AI and RPA solutions, mature market presence in wealth management, domain-specific process automation experience, and combined operational and technology service offerings. With 15+ years of experience, WNS supports major asset management, wealth management, and investment banking companies across the entire value chain.
WNS' solutions cover research services, front office support, and back office operations, including trade execution, settlement, reconciliation, and reporting. The company's Research and Analytics CoE provides comprehensive support for investment model development, portfolio analytics, risk management, and reporting.
WNS (NYSE: WNS) reported fiscal 2025 Q1 results with revenue of $323.1 million, down 1.0% year-over-year. Profit was $28.9 million with diluted EPS of $0.61. Key highlights:
- Revenue less repair payments: $312.4 million, down 1.6% YoY
- Adjusted Net Income: $44.0 million
- Adjusted diluted EPS: $0.93
- Added 8 new clients, expanded 36 existing relationships
- Global headcount: 60,513
WNS updated FY2025 guidance:
- Revenue less repair payments: $1,290-$1,354 million
- Adjusted Net Income: $203-$215 million
- Adjusted diluted EPS: $4.42-$4.68
The company noted robust demand for digital transformation and cost reduction initiatives, offset by volume declines in travel and reduced project work.
WNS (NYSE: WNS), a global BPM solutions provider, announced its unaudited quarterly financial results for fiscal 2024 and the full year fiscal 2024 and 2023, under US GAAP. The company has transitioned from IFRS to US GAAP for its financial reporting. The net income for fiscal 2024 under US GAAP was $147.5 million, an increase from $140.1 million under IFRS. For fiscal 2023, net income under US GAAP was $138.4 million compared to $137.3 million under IFRS. Key adjustments involved lease accounting, employee benefits, and income tax expenses. The company's shareholders' equity under US GAAP saw an increase, with US GAAP adjustments contributing positively to the net income and shareholders' equity. This transition aims to provide a clearer understanding of financial impacts, helping stakeholders better assess the company's financial health. The detailed financial differences and their impacts are disclosed in an 8-K report submitted to the SEC.
WNS (Holdings) (NYSE: WNS), a global leader in digital-led Business Process Management (BPM) solutions, will release its fiscal 2025 first-quarter financial and operating results on July 18, 2024, at 6:00 a.m. Eastern Time. The results, covering the quarter ending June 30, 2024, will be reviewed by key executives including CEO Keshav Murugesh, CFO Sanjay Puria, and Corporate Financial Controller Arijit Sen during a teleconference at 8:00 a.m. Eastern Time the same day. The call can be accessed in 'listen-only' mode via the company's investor relations website. A replay will also be available on the site.
WNS (NYSE: WNS), a global leader in Business Process Management (BPM) solutions, announced its inclusion in the Russell 2000® Index, effective July 1, 2024. The annual reconstitution of Russell indexes ranks the 4,000 largest US stocks by market capitalization as of April 30. Membership in the Russell 2000® is part of the Russell 3000® Index, widely used by investors for benchmarking and active investment strategies, with $10.5 trillion in assets benchmarked against these indexes. The inclusion is expected to enhance WNS's capital access, company visibility, and share price stability.
WNS Holdings has been recognized as a 'Leader' in Insurance Intermediary Services by Everest Group in their PEAK Matrix® 2024 assessment. This acknowledgment highlights WNS' capabilities in delivering innovative and market-driven solutions, such as the Unified Analytics Platform (UAP), Digital Workbench, and WNS InVog (Insurance-in-a-Box).
WNS' strategic investments in proprietary solutions like SKENSE and partnerships with InsurTech firms were key differentiators. The company has achieved double-digit growth and established a leadership position in the UK and Europe. WNS serves over 65 global insurance clients, leveraging advanced analytics and digital transformation solutions to enhance operations and customer experiences.
The recognition underscores WNS' role in helping insurance intermediaries navigate market volatility and economic uncertainty by offering cost-effective and transformative business process services.
WNS (Holdings) (NYSE: WNS) has announced the appointment of Anil Chintapalli as Executive Officer and Head of Strategic Growth Initiatives. Reporting to CEO Keshav Murugesh, Anil will drive growth through large deals, client relationships, market expansion, and mergers & acquisitions (M&A). He brings over 30 years of experience in financial services, technology, and management consulting, with expertise in ERP, SCM, CRM, and roles in private equity, digital, IT outsourcing, and business process outsourcing. He holds degrees from BITS Pilani and University of Massachusetts, Amherst. This strategic hire aims to enhance WNS's revenue growth and stakeholder value.
WNS (Holdings) (NYSE: WNS) partners with Mosaic Insurance to create a future-ready operations model. This multi-year strategic partnership aims to improve underwriting, claims support, reinsurance processing, finance, and technology services. WNS will leverage its digital-first operations, advanced analytics, and automation to enhance efficiency, customer experience, and market positioning. The collaboration includes setting up an Automation Center of Excellence to identify automation opportunities across business functions. Mosaic Insurance, founded in 2021, operates in seven countries and focuses on specialty lines such as transactional liability, cyber, and political risk, among others. WNS supports over 65 global insurers and has established a prominent position in the UK insurance market.
WNS (Holdings) (NYSE: WNS) has been named a 'Leader' in all three categories of ISG's 2024 Provider Lens Global Quadrant report for Procurement BPO Services, marking the fourth consecutive year of this recognition. The categories include Procurement Operations Modernization, Strategic Sourcing and Category Management, and Direct Procurement Enablement and Modernization. WNS integrates the capabilities of Denali, The Smart Cube, and OptiBuy. Key strengths include their proprietary digital procurement platform CPOTRAC, which aids in digital strategy execution, technology investment optimization, and leveraging AI for strategic procurement intelligence. WNS' comprehensive suite of consulting and managed services and its investments in procurement transformation have been highlighted as significant factors contributing to its leadership status.
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