Weave Launches New Phone Reporting Analytics Feature for Multi-Location Practices

Rhea-AI Summary

Weave has launched a new Phone Reporting Analytics feature aimed at enhancing operational efficiencies for multi-location businesses. This new tool allows office administrators to track key metrics such as missed calls, busiest call times, and new patient call volumes. The feature is available at no additional cost and supports data-driven decision-making across multiple locations. Weave emphasizes its commitment to improving patient experiences and operational effectiveness, reinforcing its status as a leader in customer engagement solutions.

Positive

• Launch of Phone Reporting Analytics enhances operational efficiency for multi-location practices.
• New feature provides insights into missed calls, busiest hours, and call durations.
• Available at no additional cost to all multi-location customers.

Negative

• None.

The latest platform enhancement for multi-location businesses is designed to drive operational efficiencies and a better patient experience

LEHI, Utah--(BUSINESS WIRE)-- Weave, the all-in-one customer communications and engagement platform for small- and medium-sized businesses, has launched a new Phone Reporting Analytics feature to drive meaningful insights and efficiencies for multi-location practices.

(Graphic: Business Wire)

The enhancement builds upon the existing Phone Analytics feature to give office administrators more visibility into their day-to-day operations. With it, they can now monitor important efficiency metrics like missed calls and the busiest hours of the day for phone calls by location. The new functionality is now available to all multi-location customers at no additional cost.

“Multi-location practices and their teams are always on the hunt for data-driven insights and solutions to better run their business,” said Weave Chief Product Officer Branden Neish. “We’re proud to continue developing features that help these practices identify ways to operate more efficiently and ensure every patient has an exemplary experience on every phone call.”

Customers using the new feature are able to analyze a number of data points to power decision-making around staffing, office hours and more. Users are able to select data points across one or multiple locations, helping drive best practices across the entire network with insightful comparisons. These data points include:

• New patient phone call volume vs. current patient volume
• Time to answer calls by office location
• Missed, answered and abandoned calls by location
• Whether an incoming call was answered or if a voicemail was left
• Average call duration

Learn more about Weave’s features for multi-location practices here.

About Weave

Weave is the all-in-one customer communications and engagement platform for small- and medium-sized businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. Weave has set the bar for Utah startup achievement & work culture. In the past year, Weave has been named a member of the Forbes Cloud 100, a Certified Great Place to Work, and a G2 leader in Patient Engagement, Optometry, Dental Practice Management and Patient Relationship Management software. To learn more, visit getweave.com/newsroom/.

View source version on businesswire.com: https://www.businesswire.com/news/home/20221031005147/en/

Kali Geldis

Sr. Director of Communications

pr@getweave.com

Source: Weave

FAQ

What is the new feature launched by Weave?

Weave has launched the Phone Reporting Analytics feature to enhance insights for multi-location businesses.

How does Phone Reporting Analytics benefit multi-location practices?

It helps monitor key metrics like missed calls and busy hours, improving operational efficiency.

Is there an additional cost for the new Phone Reporting Analytics feature?

No, the feature is available at no additional cost to all multi-location customers.

What metrics can customers track with Phone Reporting Analytics?

Customers can track new patient call volume, call answering times, and missed or abandoned calls.

Where is Weave located?

Weave is based in Lehi, Utah.